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Zomato — Zomato didn't deliver my order but amount got deducted

I have order food from Shah Ghouse Restaurant Kondapur from Oct 2nd 2023. After 30 minutes delivery agent called to deliver the order. But he called from KPHB which is 5kms away from the delivery address.

We have told the same to Zomato customer support but they didn't even refund the amount.

Amount of 914 Rupees got deducted and food didn't got delivered. Worst experience from Zomato
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