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Zomato — Zomato didn't deliver my order but amount got deducted from UPI

Address:Hyderabad

I have ordered food from Shah Ghouse Restaurant on Oct 2nd 2023. After some time deliver agent called from a location which is 5kms away from delivery address.

The agent rejected the order and didn't refund the amount.

We had a hard time with Zomato support as well. They didn't initiate the refund. 914 Rupees of hard earned money is lost but Zomato response is not good.
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The same thing happened to me. Zomato is not looking into customer issues
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