[Resolved] Zomato — zomato didn't deliver my order. looted my money

Srikant Meher

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500032

Through zomato app, i placed my order to deliver food at 10.53 pm on wednesday. The estimated time shown to me was 11. 35 pm. My payment was also done. But they didn't deliver my food. I tried to contact the customer center but they wouldn't respond neither via chat nor via call. They simply looted my money! Kindly take action.
Order no - [protected]

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May 17, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Zomato Customer Care's response Dear Sir,

Upon receipt of the complaint, Zomato reached out to the complainant and apologised for the unpleasant experience. We have assured that a proper feedback will be given to the concerned department. As a token of apology, Zomato has refunded the order value to the complainant and also transferred credits to the complainants Zomato wallet account.