Zomato — zomato didn't refund my money

Address:

13-6-600/44/f8,pk layout, Tirupati, Chittoor, Andhra Pradesh, 517501

I have placed an order on april 18 2019 at restaurant hotspot in tirupati the order worth is 650.80rs, the payment was successful full and order got didn't placed, i didn't receive message then and i tried few times after that and with in few mins i got deducted of rupees 1850 from my bank to zomato and order got didn't placed, when i asked and submitted proofs for that to zomato support they said refund is initiated and will be refunded back with in 2-7 days but it's been more than 2-7 days for now and i still didn't get my money refunded i have been chatting with them ever since and all they say is wait. What if we customers do the same for you zomato, we order food and won't pay you, how will you receive that?, saying other to wait for weeks and days and not refunding money, i have been frustrated and disappointed with zomato totally now i am recommending all my friends to use swiggy that zomato, refund my money back.