Zomato — zomato food delivery issue

Order ID: [protected]
This was my order on 2nd July 2019, I ordered 2 chicken biryani from oasis restaurant but it was not cooked properly and even the packing was not proper so food got spilled all over the cover. We contacted Zomato and they promised refund and Zomato credits and still we have to contact them everyday reminding about the refund. It's not yet credited to my account.

Order ID: [protected]
I ordered one death by chocolate from polar bear on 3rd July 2019.Food spillage is a regular issue with this restaurant but apart from that today I got frozen chocolate instead of hot chocolate.I am sure that they have already packed and kept in the refrigerator because and who knows for how long because it tasted differently.