Zomato — zomato gold account deleted on its own

This is for all the zomato gold users around, as a gold user or a potential user i suggest you read this post: i have been a zomato gold user for around 1.5 years now, but suddenly something happened... Zomato deleted my account from its system.

After repeated emails for reinstating my account they came with a resolution of giving a pro-rata refund. Which for 7 months comes to 10% of current zomato gold price. So effectively they removed a loyal gold user who bought his membership while there was discount and now deleted his account and now has been asked to pay more than 3 times the price he paid for his account and for whose mistake? For a company which is expanding globally, this level of service is anything but of global standards.

P. S.- every email i write to them, they will take exactly 2 working days to respond, which seems to be a good policy as users precious time is wasted.

P. P. S.- what i am interested in is getting my membership reinstated and not a refund, because i am as i said before a loyal gold user. My membership is vaild till 28th april 2020, now add the days from 23rd september to whenever they resolve this issue to my membership.

First emailed them on 23rd september 2019
My gold membership id is: 342273