Zomato — zomato has blocked my account after promising the refund

Address:

Mohali, Punjab

Hi Team,
Please help in combating the unethical practises of zomato as post promising the refund of an order they just blocked my account after waiting for a week. I had persistently been asking the support desk about this but they have been reluctant with the sharing the refund status too. After checking the application after a week I saw it blocked. 3943575 is the ticket I'd raised with them.