Zomato — zomato making full to customers

Address:

Chennai, Tamil Nadu

I ordered food from zomato today. I had paid through the card and my order was prepaid. I kept on waiting for the order atleast 2 hours but the order didn’t reach me. After that, I saw the app to check delivery status and I saw " your order got cancelled due to long distance".

I have tried to call multiple time to Zomato customer care but phone was not connected and I could not get any help from their end .