[Resolved]  Zomato — zomato money refund

I placed two order from two different account on 25th september 2019, order #[protected] and #[protected]. Box 8 did not deliver the order to me as they do not deliver food to my address and they cancelled my order and initiated the refund. Also after 5-6 days when i contacted box 8 they confirmed they already refunded my amount to zomato.

When i contacted zomato via chat they said they escalated my issue and asked me to drop an email to their higher authority "[protected]@zomato.com". I dropped an email as zomato chat support team informed and i'm waiting for the response from the email team till now. It is almost 9-10 day i did not even get a single response from them even after sending 3-4 times followup emails. Chat support team always keep telling same thing they are working on my issue and drop a mail to their higher authority and they will resolve the issue.

Im very much disappointed with the zomato service and they are not refunding my money

Unique ticket id for the reference is 1658108 and 1658021.