Zomato — zomato non delivery of food - zomato and ovenstory

Vipul Naik

from Surat, Gujarat

Address:

Mumbai City, Maharashtra

I had placed an order with Ovenstory Pizza, Thane on Saturday 08, 2019 at 10:40 pm. The scheduled delivery time for the order was 35min. I've a screenshot of the entire order summary too.

Order ID: [protected]

Now, after waiting till 11:30 pm, I started calling up zomato customer care which got redirected to your partner restaurant. They told me that your pizza is ready and you will get that in 20min (I. E. 11:50 pm). Please note that - without informing the customer they transferred my order to Mulund Ovenstory.

Now, at 12:10 Am, I again got in touch with zomato chat (I have taken a screenshot) and asked the person about order delivery. He tryed to contact restro but no one received his call (As per executive information). Your guy gave me a refund and gave me the standard apology response. There was a party at my place, and no way I would have waited for your irresponsible delivery guy to get my food. Zomato chat person canceled my order and promised me to give extra 335 Zomato credits.

After OvenStory Zomato started harassing me - just giving reasons that there is some tech issue and because of that your 335 will credit after 24hrs. Thrice I contacted them on CHAT and Zomato person gave me same reason.

This is a case of blatant cheating and I am going to take this case further. This is extremely pathetic. I expect you to refund me back my entire amount, my Zomato Credits of 335 for harassment! Why Zomato allows such a CHEAT restro on there board.

+1 photos

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Zomato customer support has been notified about the posted complaint.

Jun 11, 2019

Updated by Vipul Naik Contacted Zomato 4th time for my Zomato credits and still, they are facing the technical issue. Same copy paste message from there executive "wait for more 24hrs"

Hello, knock knock Zomato!!!

Your system is down is since the last 72hrs... R u guys running any roadside DHABA by any chance! Zomato system is down since 72hrs... hahahahaha!! Please change your technical team - as they cannot resolve the issue after 72hrs also. Might be you recruited some DRUNK TECH TEAM. Please don't make customers fool like this way.

And your CHAT executives are so good in Copy Paste template message...wow! They are not interested to resolve the issue. They want customers to file a Case against ZOMATO.

I need resolution!