Zomato — zomato - refund not received of cancel order

Address:

Ghaziabad, Uttar Pradesh, 201003

On 28th august i ordered 1 black forest cake (Total amount - 751.00) from zomato (Mr jain bakery & more), i had cancelled my order quickly before packing of product due to some mistake in address location and send them mail on [protected]@zomato.com. Then they give me reply on mail and saying there is no such policy for refund. What is the joke, if i not taken that order how i can liable for pay the amount of 751.
Please have a look into issue and refund the amount as soon as possible.

Varuna
Order no: [protected]