Zomato — zomato wasted my money.

Sagar S Doshi

from Mumbai, Maharashtra

Address:

Mamletdarwadi, Trimurti Apartment, Mumbai City, Maharashtra, 400064

I ordered a elaichi tea chef special and a oreo shake. Which was was delayed due to zomato vallet vehicle issue. So the tea was not hot & the shake was not cold. So i asked the zomato customer support to refund my money as it was their mistake which was not delivered on time. But they refused clearly for the refund and said we take the feed back but don't give the refund. Is this appropriate because of them my money was wasted which was not my fault but theirs. Pls help??

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Comments

Siddhi Verma

from Mumbai, Maharashtra

I have order food iteam from zomate on 4 oct fri 2019 . Due to low internet connection my transition incomplete and the charge of food is cut from my bank aacout .
They didi not refund my money till now.
Zomate has also not have complain or enquriy system in thier app

So please kindly attention toward my problem
Thank you
Siddhi verma

Kritikachopra

from New Delhi, Delhi

Dear Zomato,

I have made payment on the order number [protected] and the amount is successful in my UPI account but in the zomato account it shows incomplete.

Kindly resolve the issue.
Thank you
Kritika