Zoom Car — cancelled my booking in last minute

Address:

Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071, Bangalore, Karnataka

I have confirmed booking today in zoomc car (1. Oct.2019), booking id: jps6x0xov, in pickup city vizag.in last minute they have cancelled my booking. We came to vizag with my family to see the vizag city from hyderabad.
We are in railway station don't know how to start my journey.

This is not a good practice cancelling the vehicle in last minute.

Now zoomcar is telling we will give refund and it will take 4 to 5 days.. Already i booked this 1 month back

1. For example if i cancelled prior to booking day, they will charge on me more amount right, now they are cancelling from their end,
So, they have to pay to me extra amount.
2. They wasted my time and tour plan, my family suffered a lot with this cancellation.
3. Its a cheating on customers.

They have to pay extra money to me for this.. Since my entire family tour planing wasted. Me and my family suffering for this activity.

Please provide justice and take the action on zoomcar.

So that next families will not suffer like this kind of activities.