[Resolved]  Zoom Car — Car ac not working

Address:	Visakhapatnam, Andhra Pradesh, 530009
Website:	www.zoomcar.com

Hi,
I hired a ford figo for 33 hours from zoomcar and paid all the amount in advance. (Vizag city)
When i picked the car (Nad junction), there were many checks at the vendor outlet in the phone application and vendor made sure to go through al those checks except if car ac's is working or not.
Now after we pick the car and travelled about 10 kms, we noticed ac was not working.
The first thing anyone normally do is contact the customer care, it was shocking to got to know that there were no number listed on website directly and only way you can contact them is via app raising issues and then get an option to call/mail. Finally we got the number and again got shocked that the toll free number [protected] was not available. We mailed them hoping to receive a call immediately but no one called.

Now we searched on google and able to find a number[protected] and contacted the customer care.

This lady on the other side had below comments
- it was our mistake not to check ac before picking up
- no other vehicles available for the day
- get it dropped at vendor outlet and get refund for the unused kms (They would have deducted the whole amount in the name of default charges)
- get the issue repaired and ask for refund for the payment maid (It was sunday and all repair shops were closed in vizag city)

So in the middle of our journey where we had only one day in a different city, these guys refused to help us. We didn't had any choice but to travel with non-ac mode.

It was 42 degree celsius, we had a 1 year baby with us and travelled 300 kms in that extreme hot climate.