Zoom Car — Car condition and safety concerns

 
2 Reviews
Bangalore, Karnataka, India
 Prateek Mahanti
Dear Sir,

This is first time when I booked a self Rental car from ZoomCar. My booking was for 7th Feb ( TATA Nano) from 11AM to 6PM.

I visited the pickup center at 10:45 as I got a confirmation from Zoom car that my car is ready, But after that the misconduct and unprofessional starts from their end,

The representative who supposed to check my booking and Driving License, informed me that the car is having Break Issues and cannot be given to me.So I insisted for a alternative option, then i got a call from Zoom car stating that its a minor issue which will not create any problem for a small car like NANO!!!When I refused they told the representative to inspect the car and to deliver it to me!!!End of the day when i refused to take a Car without Breaks they said they cannot arrange a alternate option and they cancelled my Boking.

Below Are My booking Details:

Booking ID-JPS6VQGHB
Mail Id-prateek.[protected]@gmail.com

I have few questions which I am expecting an answer,

1.Why by booking cancelled after 11:15PM and what do you mean by Car Condition as a reason ???

2.In case if the car is not in good condition then why you allotted that to me at 10:16 AM.

3.Are you really serious about your customer safety then how your representative can force me to accept a car which has break issue.Why you have not done the basic safety check before booking/allotting the car??

4.Your website claims in case of any problem they will manage a alternate cab or car for a booking, then why by booking got cancelled.

5.who will bear the cost of my transportation from my home to your pickup center and vice versa, internet bills due to use of your application, interest on my booking charges and deposit money and the most the financial loss due to this unprofessional conduct.


I have asked Zoom car for a official mail apology regarding their ignorance about customer commitment and safety but didn't get that too.


I have attached all the screen shot for the same.

Car condition and safety concerns
Car condition and safety concerns
Car condition and safety concerns

Complaint Status


[Feb 07, 2016] Zoom Car customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Dear Prateek.

Greetings for the day.

We sincerely apologies for the inconvenience caused with respect to the above mentioned booking.

We have taken this up internally to check on why such vehicle was allotted to you and will ensure strict action is taken with the team involved for this negligence.

We could not arrange alternate vehicle due to the shortage of vehicle at that particular day.

We'll ensure such mishap's will not occur in your future booking.

We will get in touch with you and discuss this further.

Once again, we sincerely apologize for the inconvenience caused.

Regards,
Team Zoomcar

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    Zoom Car - Car condition and safety concerns