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[Resolved]  Zoom Car — compensation for unfit car provided by zoom car

Address:Bangalore South, KarnatakaB, 560076

On 01.12.2018, i subscribed for zoom car breeza with monthly emi of 5499 rupees as indicated on their app zoom car with condition that car will be used by zoom car for 20 days. I made this purchase at bangalore,

Unfortunately, zoom car license policy to drive / rent car has expired on 21st january 2019. Which is still not renewed, no information what so ever is given by zoom car. When questioned on renewal it has been informed that its under renewal. I am being charged monthly emi for unfit car which i cannot use for my personal use.

I need refund for all these days starting from 22nd jan 2019 till date.

Have attached expired license copy with this complaint along with screen shot of app which declared car as unfit.
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Apr 28, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2019
Zoomcar Customer Care's response Hello Harpal,

Greetings!

Please accept our sincere apologies for the inconvenience caused during your reservation. This is definitely not the experience we aim to provide to our customers. Please share your booking details, we will have a check on the escalated points and will take necessary action.

Regard
Wasim
Zoomcar
Mar 22, 2019
Updated by Harpal 1979 Please read complaint again. It is related to subcription. You guys are runing cars without athurization.

Have attached images earlier..
I cn be reached at [protected]@gmail.com or [protected]@rediffmail.com
Verified Support
Mar 25, 2019
Zoomcar Customer Care's response Hello Harpal,

we request you to kindly drop an email to zap.[protected]@zoomcar.com for us to have the above issue checked.

Regards,
Appachu
Zoomcar
Mar 26, 2019
Updated by Harpal 1979 I have dropped 200 + emails and there is no solution. I want to hear from you guys here on this portal and look for reimbursement. Why you guys are running cars without valid authorization?
Mar 28, 2019
Updated by Harpal 1979 Now you guys do not have a response my concern on your authorization certificate to run cars?????
Mar 31, 2019
Updated by Harpal 1979 Forum team. Kindly help. I am not gettinng response from zoom car
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Please read my initial concern gain. This is related to subscription and not for renting car for day or two. My subscriptionemail id is [protected]@rediffmail.com
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