[Resolved]  Zoom Car — complaint for inconvenience

Address:

Chandigarh, Punjab

I picked up my rental zoomcar at 1:30pm on 23rd february 2019 from defence colony (Sector 35b), chandigarh. Zoomcar gave me this location. When i dropped my zoomcar at the same place the next day[protected] as guided by the zoomcar app and was about to sit in my ola cab, one of the residents of defence colony came to us. He started blaming us for parking the car in front of his house and said us that someone comes everyday throws garbage out of the same car. He thought that i was owner of the car and called police there. He didn't know about zoomcar. Police took my statement and also took my driving license. The zoomcar customer support didn't picked up my call at time. Then the police asked me and my female friend to go with them in police station as the police was also not aware of the zoomcar services. But as we trying to get in touch with zoomcar from about one and half hour, we told the police to wait for some time. Then finally a zoomcar executive picked up our call and they talked to police. Then the real owner came after 15 minutes. He talked to the police. Even the colony people were not behaving with us properly. We faced so much difficulty. Even it was my birthday night and wanted to reach dehradun by 8pm which i reached by 11 pm at the night. My party was booked already d had given advance. When we talked to zoomcar about this they talked to us very rudely. The person we spoke to was ms. Nazima (Supervisor, bengaluru headquarters) and she said what ever happened is past for us.