[Resolved] Zoom Car — disappointed for pedl cycle

Sakya Mariner Ghosh

from Haldia, West Bengal

Address:	700135
Website:	Zoomcar

Myself sakya ghosh... I booked a pedl cycle on 13/11/2018 at 8pm from unitech gate no. 1 in kolkata. I travel to anihita apartment newtown but when i reached there and try to end my trip there is aserver problem in our zoomcar app. I didnt wait there to end that.. I just lock the cycle and come back home... But till now thetrip is not end the charges cut from my paytm wallet.. Please do something to end the trip... Otherwise i will complaint to the hidco office as well a consumer forum against you.

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Dec 17, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Zoomcar Customer Care's response Hello Sakya,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar

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Comments

Ganesh Markule

from Pune, Maharashtra

Though we ended the trip it didn't and charged extra cost that's awful service provided by your side please look in this matter and refund back 6RS which were unwillingly taken by you from us.

Zoomcar Customer Care's response, Nov 19, 2018

Verified Support

Hello Ganesh,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar