Zoom Car — false allegations and charges after repeated harassment- booking id jps62hgmh

Address:

Pune, Maharashtra

Date: 28th Feb 2018

Dear KARTHIK KRISHNA MURTHY,

This e-mail is with reference to the booking made by you on 12th Feb, 2018 8.00 AM using booking ID JPS62HGMH through the company's webpage/mobile application. You had made initial payment of rs.3804/- as initial rental charges for the aforementioned booking for car bearing registration number Jazz MH14FC4461.

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹8500 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹8500 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the Member Agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking You
For Zoomcar India Private Limited

This was the e-mail i received from zoomcar.

This is my response.

Hi,

Please be a little more specific on how "the car has been used in excess of the paid rental amount".

Secondly, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i was put through that night (10 PM ) without any proper justification of the penalty being levied against my account, whilst i was stranded on the middle of the highway with my mother having nowhere else to go.

Despite repeated denial of the damages being done to the car during the time it was under my usage, i am being harassed for pre-existing issues with the car.

I encountered a tyre puncher, which i later fixed ( find bill for proof
). Despite this, the spare tyre which got punchered was already in a bad condition. Moreover, your technician acknowledged that the tyre given was already ruptured. I don't recall the last time someone was charged a fine of RS. 10, 000 for a tyre puncher.

I demand to see proof stating that your tyres( including the spare tyre ) was given to me in good condition, the reason for levying an excess fine of 10, 000 (with bills) and the reason for all the harassment I underwent with your Customer support while I was in the middle of a highway with an old mother at 10.00 PM.

To my best knowledge, I fixed the car tyre and it was taken back to your pickup point.

Do not harass your customers this way.

Regards,

Karthik