[Resolved] Zoom Car — forgot smartphone in zoomcar | |||
Hi, i had a trip in a i20 & i forgot my oneplus 3 2ndery smartphone in the car, after i got reminded of my phone till then the car was already taken by somebody else in a trip, i tried to contact zoomcar support but they were not able to help me out of the contact no of the guy with whom the car is, so i went to the nearest police station for further help & the police asked the name or contact no of the guy with whom the car is. So team zoomcar please help me out in getting back my phone. Note - using “find my phone” feature of android i have the exact location of the phone as of writing this complaint but to file an fir i need the phone no or name of the guy who took the car after my trip. Was this information helpful? | |||
Mar 9, 2019 Complaint marked as Resolved I got my phone & here is what happened. After I completed my trip a inspection guy of ZoomCar inspected the car & found the phone, he kept it in his safe possession & waited for me to call in the no in the phone. Once I activated the lost mode in “Find my Phone” my contact no was displayed & he called me back today morning, arranged a meet-up at Zoomcar office in Domlur, Bangalore & handed over the phone to me. So extremely thankful for the Zoomcar inspection policy & the honesty of the inspection guy. Thank you Team Zoomcar Zoomcar customer support has been notified about the posted complaint. Verified Support Mar 09, 2019 Zoomcar Customer Care's response Hello Deb, Greetings! We understand your concern here. We see that our team has already escalated the issue to our ground team to have a check on this. Rest assured, you will receive an update on priority. Regards, Appachu Zoomcar | |||
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I got my phone & here is what happened. After I completed my trip a inspection guy of ZoomCar inspected the car & found the phone, he kept it in his safe possession & waited for me to call in the no in the phone. Once I activated the lost mode in “Find my Phone” my contact no was displayed & he called me back today morning, arranged a meet-up at Zoomcar office in Domlur, Bangalore & handed over the phone to me. So extremely thankful for the Zoomcar inspection policy & the honesty of the inspection guy. Thank you Team Zoomcar
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