[Resolved]  Zoom Car — incorrect and fraudulent cleaning charges

Address:

401107

Booking:JPS64XTLM
I had booked a Mahindra XUV 100 under 30% discount offer. On the day of booking i got a call that booked car has met with an accident and they upgraded me to Hyundai Elite i20 sportz without any additional charge. There were damages on the car exterior and car was not properly clean on the inside. I gave back the car in time and in exactly the same condition as it was picked. I have been charged Rs 1000 as cleaning fees and when i questioned the charges they shared 3 images with me stating It was handed back in untidy condition.
My concern:
1. Images shared do not belong to the car i used. I asked them to check the images and car and verify. But even after telling them 4 times, they are claiming to be right.
2. The pick up checklist itself stated that the car is not clean inside. Then why should i be charged if i havr not made it untidy and received the car in same condition.
3. From the images. It can easily be distinguished that this is a car which has not been used or used for long time without Cleaning and the car i used looks completely different from inside.

I have even written to zoom car ceo and founders about this but the conversation is still on the same lines as on emails exchanged with them.

Kindly help to get the incorrect charge removed from the booking.

Please let me know if any further information is needed.