[Resolved]  Zoom Car — license rejected "blacklisted territories"

Address:Home 326, Sector 47, Gurugram, 122018

I have booked car and uploaded my license, it was rejected several times.
Customer support called and said for some security reasons your booking has been cancelled and on asking reason she replied we cant disclose reason to customer.
Then i checked profile verification section, my license got rejected as seen in attached screenshot.
What does it mean blacklisted?
How can it be possible to blacklisted when someone never used your services?
Either provide your services to all or not to anyone.

What should i do to approve my license?

[protected]@gmail.com
Was this information helpful?
No (1)
Yes (6)
Mar 14, 2020
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2020
Zoomcar Customer Care's response
Hello Vasu,

Greetings!

We understand your disappointment here. We regret due to some internal policy, we do not accept the license of Bhiwani, therefore, we had to cancel the booking. Hoping for your understanding in this regard.

Regards,
Ramya. S
Complaint comments 

Comments

My DL got rejected because of Zoomcars policy of blacklisted territories. First thing is we are citizen of India don’t treat us like terrorist this incident made me feel like I did something wrong. Zoom car should have reviewed there policies before getting into indian market. This tampers your reputation.
Same happening with Rohtak licence. Honestly this is so disgusting and unprofessional on so many levels.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5653
    Pending
    13
    Resolved
    2591
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information