[Resolved] Zoom Car — license rejected "blacklisted territories"

Vasu Saini

Feb 12, 2020

Address: Home 326, Sector 47, Gurugram, 122018

I have booked car and uploaded my license, it was rejected several times.
Customer support called and said for some security reasons your booking has been cancelled and on asking reason she replied we cant disclose reason to customer.
Then i checked profile verification section, my license got rejected as seen in attached screenshot.
What does it mean blacklisted?
How can it be possible to blacklisted when someone never used your services?
Either provide your services to all or not to anyone.

What should i do to approve my license?

[protected]@gmail.com

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Mar 14, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2020

Zoomcar Customer Care's response Hello Vasu,

Greetings!

We understand your disappointment here. We regret due to some internal policy, we do not accept the license of Bhiwani, therefore, we had to cancel the booking. Hoping for your understanding in this regard.

Regards,
Ramya. S

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Comments

Vaibhav Jiwatode

Jul 27, 2021

My DL got rejected because of Zoomcars policy of blacklisted territories. First thing is we are citizen of India don’t treat us like terrorist this incident made me feel like I did something wrong. Zoom car should have reviewed there policies before getting into indian market. This tampers your reputation.

Vishal Nehra

Apr 13, 2023

Same happening with Rohtak licence. Honestly this is so disgusting and unprofessional on so many levels.