Zoomcar Complaints & Reviews

Most pathetic service ever provided by a car rental company..!

Before handing over the vehicle, zoomcar does not even do a basic quality check.. Warning to everyone, who are planning to book vehicle through zoomcar, consider other apps or can even check the local vendors for rental but do not book cars through zoomcar

I have had a terrible experience and the only response i got from zoomcar was "we are sorry for the inconvenience caused, we can't help you in the situation"

A. The car ac was not working
B. It was the most dirtiest car with dust all around the seats, mats and dashboard
C. The drive side power window was also not function properly (Imagine, there was no ac the power window was also not working properly)
D. Tyres of the car were worn out

1. I had booked for a car from zoomcar (Booking id jps6nc3h0) for my stay in mumbai, after completing all the formalities to start my trip, i noticed that the car ac was not working. Immediately i informed the support team of zoomcar to give me a replacement as the heat was unbearable but the response i received was "that there are no cars available" whereas when i checked the app there were many car available. Instead they told me to go to a near by ac repair shop and get the ac fixed.

2. My main purpose of taking the car on rent was to travel to shirdi with my parents, that's why i took ford ecosport instead of all other options available, so we can have better leg room. It generally takes around 6 hours to reach shirdi from mumbai and we had planned to reach there by 7 pm but i was unaware of the ac repair time and the level of frustration i was about to face.ac repair guy told me, that problem may be fixed in 5 minutes or it may also take 4-5 hours.

3. I informed the customer care of zoomcar about the time ac repair would have taken but again did not receive any positive response for the zoomcar team.in fact they were insisting me to get the ac repair without even thinking that it was not my duty to get the ac fixed.

4. Still i waited patiently as the technician was trying to fix the ac. At 3 pm i received another call from zoomcar for informing that there were no car available for replacement, by now i was already 2 hours late for my journey to start and the time to reach shridi was around 6 hours and 30 minutes on maps. Then at around 3.15 pm i again called the customer care to get some support as the time was passing by but unexpectedly they had the same answer "sir we are sorry for the inconvenience caused, we can't help you in this situation and the only way out is to get your ac fixed, we will reimburse you the charges for getting the ac fixed".

5. Still i waited to get some support from zoomcar, but i was not aware that zoomcar is such a horrible company, that don't even do basic quality check before handing-over the car to its customers. Around 4 pm i again called up the customer care to get some solution as the ac repair guy tried everything but was enable to fix the problem and had a called for a technician from ford with a scanner to check where the exact problem was, this time someone from the senior team gave me a call to tell that there was a car in borivali and byculla, which were like 2 ends of the city from where i was standing (Andheri west) and on the map it showed me 70-80 minutes to reach at of the location above, but the customer care guy informed me that i will have to leave the car at the drop-off location first and then go the pick-up location of the other car available. The time was running for me and now at 4 pm it showed me around 10.30 pm reaching time in shirdi. I requested the senior team guy to give me a call back in 10 minutes so that i can decide onto the next steps. Unexpectedly i did'nt receive any call for atleast 20 minutes and then i again called the customer care at around 4.30 pm to request the same guy to call me back.

6. By now the technician from ford also tried his luck to get the ac fixed but was enable to do so and informed me this the ac can only fixed at the ford service station. Now at around 4.45 i received a call from the same guy from senior team of zoomcar and to my sock he said "sorry sir i forgot to call you back". This is what we expect from a company like zoomcar, without even understand the level of frustration and mental torture that we were facing.

7. Now at around 5 pm when i decided to take the replacement the senior team guy told me that the car that was available in borivali got reserved for some other booking, so just because your negligence to give me call back even that car was gone. And very easily the senior team guy told me to leave the keys in the car and continue with some other mode of transport. Upon telling him repeatedly that my parents would be with me and it would not easy for them to take any other mode of transport at that moment. With no option left, i had to take that car without the ac with senior citizens sitting in the car.

In the end they told me that rs 1000 would refunded back, this is how they value their customers.

I request zoomcar to take all the necessary action (If they care) and provide me complete refund on my booking for the mental torture and the level of frustration me and parents faced.

Sir/ma'am my zoomcar account was blocked and i can't able to book any zoomcar. I want to unblock my account because i really need this i didn't do any thing my account was hacked by my roomate i didn't know about anything what he do. Kindly i request you please solve my issue and unblock my account i didn't booked those bookings for which you are blocked my id you can check.
My id is [protected]@gmail.com

Hloo
When, i have drop my car which i have drop zoomcar booking: jps6n7e1o xuv 500 at time which they have given after 3hrs they are giving me msg that you have not dropped car still yet than i
Have contact them to complete my booking after 1hrs i received a msg of complete booking and in mail i got a msg that you have not paid outstanding money they have added a money for not dropping car on time
But i have drop at time which i have given from in first the app is showing where you have to drop
So that's why i have drop there i think my work is done then i returned to my home but they added money of delay dropping of car
I have send parking bill and screen shot of address which i have shown but then also they added money
Plss solve my problem as fast as

ID: JPS66ADSX

I not got my security deposit refunded
I'm a student
I dont earn money
I need my money back
Refund my money
You have to follow your policy
They told me that cars are available so I checked and then I book at the time of booking they don't tell me that if account is not verified then I can't get option to unlock the car
But then after booking then told your account is not verified .
They must told me earlier
They took money from me and not given me car
And has also not given me refund of my security deposit.

I booked a car under a promotion activity carried out by zoom car. They cancelled the booking without my confirmation and refused to provide the alternative service, stating that the pr activity was mistake. Where as they collected my personal information (Licence details, adhaar details) for booking. And later cancelled the booking. I wish to get an alternative arrangement similar to what i booked. Pfa details of booking.

Sir/ma'am my zoomcar account was blocked and i can't able to book any zoomcar. I want to unblock my account because i really need this i didn't do any thing my account was hacked by my roomate i didn't know about anything what he do. Kindly i request you please solve my issue and unblock my account i didn't booked those bookings for which you are blocked my id you can check.

Hello,

This is regarding a refund amount of Rs.846/- of Diesel refueling on 17th Jan.
The booking done was a car with fuel but we got it empty fueled.

I'm really disappointed with Zoomcar assistance service that no action has been taken since then despite writing so many mails and contacting the customer support team.

This mail is again regarding a serious complaint that it has been more than 20 days and the particular amount is still not credited to my account.If any action is not taken regarding this complaint I'll directly contact the higher authorities and will make sure that all o[censored]s who went for the trip down rate Zoomcar and posts comments today or tomorrow.

I had booked a car 1 month back . Until now i have not been refunded the money. There is no costumer support available.
Very bad experience with zoom car.they have my 4000₹ which they are not refunding.
Moreover the car they provided was very dirty from the inside.
I had booked a car with fuel but they gave me a car with very less fuel and the fuel amount has not been refunded.
Trip id is JPS66SQLS.

Dear I want to share about how this selfdrive company looting customer as one of the example is ZOOMCAR

Their customer support is chargable which is 5 rs per minute so if you in deep of danger and you do not have special recharge or not able to recharge as due to no internet then you are almost die

At the end of trip and when you check next day you always find they will charge you anonymous as 300-400 rs which has no details

They will give you almost empy fuel and when you fill it they will not refund it you will die to follow up with then

Please help to stop this kind of harassment by ZOOMCAR

Hi zoom car team,

My issue is regarding jps66x3pp booking.
I booked car on 26 jan. 2020 8:30 am to 9:30 pm.
Then i actually lost the car keys on 26 jan. Around 9:00 pm while visiting some temples as i went to visit temples of vrindavan.
I informed zoom car customer care about loosing keys and they told me that i will be charged 10000 for the key lost charges as their policies and late fee would not be charged and it was showing on mobile application an outstanding amount of 10000 to be paid.
Then customer care team told me that they are arranging a towing van to get the car back at pickup location. And on 27 jan. For the entire day i was at the car location where towing has to be done but towing van didn't come entire day and refused to come because the car was parked in a basement parking, and i had to stay there near car. Simultaneously i was trying to find the keys also because i knew that towing can damage to the car also and will be a trouble to zoom car team.
Then on 28 jan still i was waiting for the towing van but they didn't come and entire day was passed and i informed zoom car team and they put a complaint against towing team as you can see in the system.
Now on 29 jan. I actually found the keys back as simultaneously i was putting efforts to find the keys and i found it by help of a (One of the temples i visited that day) temple management team, they found the keys and returned to me.
And then i returned car at my own to the pickup location on 29 jan. By 9:30 pm
And now the mobile application is showing that outstanding amount is 42000 for the late fee of 3 days.
But in this case it should be noticed that late was done by towing team and i was still trying to find the keys to save zoom car team time and efforts.
And it should be also noticed that what would have happened if i didn't found the keys back then car would have been towing.

So the charges should be only 10000 as i was informed earlier and mobile application was also showing. And late was done by towing team.
Now i am not gonna pay 42000 because it was not my fault at all. It was towing team fault that they didn't come for 2 days.
So the amount should be reduced to 10000.

So i am requesting zoom car team that please reduce some amount.
42000 is huge amount for me and i am a student.

Regards
Kailash singh rathore.

Hi zoom car support,

I have completed a trip with zoom car on october 2019 and still my security deposit and fuel charges are not refunded. I mailed them 4 times and no response from them. Please refund my money rs.4999 as soon as possible. I am getting frustrated with zoom car day by day.

Booking id: jps6b0u0x
Contact: [protected]
Mail id: k. [protected]@gmail.com

Hi,

I am from mumbai & for my recent pilgrimage trip to ujjain i had booked a zoom car (Booking id: jps66vpy4) on 18th jan till 21st jan with the add on 'with fuel' option in indore city

I received the vehicle in pathetic condition & with very low fuel & was asked to fuel up myself along with the assurance of getting reimbursed later, such was the condition of the vehicle that we could see 'pan ghutka' spits in the interiors, speaking about the exterior there was no places where the car was not dented or had big scratches the car looked that it took quite a lot of beating earlier.

The clutch condition of the car was undrivable & we some how managed to complete our trip by covering the bare minimum kms mileage we were utterly frustrated.

We returned the car in as is condition to the delivery agent who apparently was fine while delivery & we were expecting our security deposit to be returned back however 2 days post ending our trip we see that zoomcar has levied heavy damage fine on us & along with additional outstanding payment, the image proof of the damage was provided by zoom car was of broken axle of the car's underbody which was already present when the car was given to us & we were unaware that the car we rode was a threat to our life

We had contacted their call center & raising the ticket on their zoom car app (Case: 1604127) we have asked for the below specific proofs & clarification from zoomcar with regards to the damage however we have not got valid response & this looks like a scam or fraud to extort money from its customers:

I have attached all the relevant proofs for our case & below are the clarifications we are seeking from zoomcar with respect to the false damage claims:

- firstly, drop-off time mentioned in the zoomcar app and that of the shared images do not match. The shared images have a timestamp of 21st jan, 2020 at 3.52pm & 3.53pm respectively which is way before than the actual drop-off timestamp of 21st jan, 2020 at 4.30pm as given in the zoomcar application.in my knowledge, the application logs the timestamp only after the otp has been entered. How could someone have clicked pictures of the car before it has been handed over? Please explain.

- the shared images in anyway do not state that they belong to the same vehicle that was handed over. How can zoomcar ascertain us that shared images belong to the same vehicle?

- do you have an image of the underbody that belongs to the same vehicle which has been taken before the car was handed over to us (18th jan, 2020 at 12.00pm) with the accurate timestamp? I would like to understand how does zoomcar claim that it's a damage caused during our possession - since, as i'd clearly mentioned in my previous email, i haven't had any accident or incident that could have caused any damage. I totally deny your damage claim being levied upon me.

- the underbody check is not a part of your pre-determined check-list which occurs pre and post-delivery of the vehicle. This indicates that zoomcar is trying to extract additional money in the context of damage which isn't a part of the check-list that may have happened either beforehand or after our possession of the vehicle.

- should i assume, that the mentioned underbody damage was present beforehand, and was perpetrated to go unnoticed as it wasn't covered in your check-list - these shared images when put along with the images i've taken prior delivery of the vehicle clearly states that the vehicle was already in a very bad state & was a risk to human life - also, this further indicates that zoomcar has jeopardized the safety my life along with all my co-passenger's lives by handing over the vehicle without basic pre inspection health checks, as per the rto rules the vehicle appears to be unfit to have all india travel permit!

- i can’t help but stress on the fact that zoomcar has given us a substandard unsafe car which comprised the safety of me and my beloved ones & in case this escalates further it will be taken in as a serious point going ahead.

- i am also suspicous that the why the delivery agent who handed over the car was different than the person who took delivery of the car, we have taken the necessary pictures to prove our case, this surely appears to be a scam to extract money from the customers.

- i would like to share the video evidences for your reference hence request you to please provide the necessary email id, you yourself can judge the state of the car by referring to the attached images.

- let me be clear and state this again that i do not wish to pay up for any damage that was not caused by me during my possesion of the vehicle

As a consumer i would like to initiate this complaint zoomcar and would like to get my security deposit released & drop the false claim charges.

I booked a zoomcar booking id: jps662t2o. The booking started at ahmedabad near prerna towers beside sanjivani hospital. A day later when i tried to return the car on the "same exact parking spot" i was getting an error that unable to end the trip since i am not at the right location.

I was getting late for a flight so didn't have time to connect to customer care and go through their ivr options. I decided to drop the vehicle at the airport since it seemed unsafe to leave a car unlocked on the roadside parking spot. It would have been safe at the airport parking.

After reaching the airport, i called them and informed them about the issue and they said that i would have to pay the penalty for rs. 2000/- to which i agreed. Later, i got an sms (2 days later) that my total outstanding is rs 11, 000+ because my trip was ongoing until someone from their team returned the vehicle to that exact parking spot.

How is this even fair? As their staff, i can return the vehicle a month later and keep charging the customer for it if there are no other bookings. It's a good way to keep earning. I only agreed to pay the penalty.

Hi team,

I had paid the money 41898 (Reference no [protected]) for zoom subscribion on 15th sep2019.
After that i have no communication with zoom car vendor. So we called customer care, they said it will deliver maximun 70 days. So we are waited more than 70 days from their end no responce. After that we cancelled the subscription of the vehicle and customer care guys said refund full amount was initiated on 3rd of jan2020. But amount is not reflecting in my account.
Already i have shared my bank statements aswell from sep15 to till date.
Kindly request you please help me out

I had booked a zoom car for 4 days (16 jan 2020 - 20 jan 2020), and the charges for that was 8450 rs + 2000 rs for the security deposit. It was asked if i pay them in advance and save my credit card details they will cancel the security deposit of rs 2000.

So its 20th jan 2020, i have 2hrs left to my ride time, but due to heavy traffic at bangalore, i was finding it difficult to drop the car in the same pick-up location. You...

I was falsely charged for overspeeding the vehicle, i have not over speeded the vehicle, i have always driven in the limit,, i continuesly mailing zoomcar to provide me any proof of their allegation, but the are not providing me prove only sending me recovery notice,, i request to clear my false charges of overspeeding, i will pay the remaining amount of excess kms immediately after clearing the false overspeeding charges and updated my account dues, below are the details of my booking, i request consumer complaint forum to kindly look into my matter🙏🙏
Dear mohd faizaan zameer,

This e-mail is with reference to the booking made by you with zoomcar india private limited (Hereinafter referred to as "zoomcar" or/and "company") through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps66to1t ts07uf9503 11/01/2020 11:00 12/01/2020 23:14 na na 2790 0 4106

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the member agreement (Hereinafter referred to as "agreement" (https://www.zoomcar.com/bangalore/policy#member) therefore, you are liable to make payment of ₹4106 to the company.

Please note that as per the said agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due

We therefore request you to make payment of the aforementioned outstanding amount of ₹4106 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

Thanking you

For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

Hi this is nandan sarkar yesterday i took hyundai creta i took it for 12 hours and after 3 hours of my booking i got issue on breaks the break is not working properly as i took the car on hills, after talking to the customer care they told me to show the car to the nearest machanics, they told me that the breakpad is gone and this is urgently need to be changed and 1 of the breakpad is dublicate. My question is if something appened with me yesterday then who will be the responsible for that. The persons who are sitting there they can't even maintain the car properly? Please told them to do there jobs properly

I am not able to book a car as it is showing i am backlisted. I emailed to zoom car regarding the same issue but unfortunately got no response. My email is arsh. K. [protected]@gmail.com. I have been asking for the reason of my blacklisting. If there is some mis understanding or anything i would like to know so that the situation can be resolved. I would like it if things can be sorted now.

I completed my ride on[protected] for which i got rs. 700 diesel filled in the car.
After trip completion i was notified that the refund for the paid amount for diesel is initiated against my card details. After waiting for week i tried contacting customer care but they're not responding to my email. I have mailed them a couple of times now.
20 days have passed by but i haven't received my refund amount yet.
Follow are my trip details-
Trip id - jps660n74

No resolution complaints are getting closed with fake resolutions. Nobody contacts. No customer service, only recovery team will call and abuse.
I took zoomcar for the first time on jan 10th 2020 and had a worst experience forever. My trip got ruined with this zoomcar with lot of technical problem and was given a very old car. I will never opt forr this service again in my life.