Zoomcar Complaints & Reviews

So i booked a zoomcar and paid the amount of 4771 and my booking was cancelled because they needed a local license but i had a rajasthan license, they said that the amout will be refunded in 15 days, Now it's been 17 days and i didn't got any refund and not even a proper reply from them
My booking id is
JPS66ZYIM
This is a very pathetic service from them, On the app it's still showing that amount will reflect in my account...

On 18th aug. 2018, i used service from zoom car from surat, gujarat location.
I have complaint on zoom car helpline many times as listed below which has been not resolved till date.
1. Re: [case:977123] (Query related to refunds - refund status & amount)
2. Re: [case:1066519] (Query related to refunds - refund status & amount)
3. Re: [case:1161897] (Query related to feedback - others/ general feedback) br...

I booked maruti ciaz car booking i'd (Jps66rcks)

They put 2500/- invalid charges how come i can drive above 125km/ speed in that location where your zoom car member is mentioning that location. The roads are narrow and with traffic cant increase more than 70km/ speed you can go live at that location and check if there is 1% chance or possibility to drive above 125km/ speed it's common sense it's not higway or 4 track road...

I am a regular customer of zoom car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

I have called so many times to the customer care number but not able to connect with the representative.

My e-mail i'd is - chandak. [protected]@gmail.com

Please help me out of this and provide a valid...

On 25th november night i tried booking zoom car for amritsar, the booking was done, but after doing online payment it was not getting booked. The transaction got stuck in between for 15 minutes and then it said booking was not done. However on checking my account balance i found that 15526 amount got deducted from my account. I want the money refunded back....

I booked maruti ciaz car for 40kms with booking i'd jps66rcks

They put me 3220/- invalid charges it's so unfair to treat like these for regular zoom car customers you can check the start and end checklist photos i completed the trip for 39kms there is error in your kms then it will be error for overspeeding charges there is no way to go beyond 70km/ speed in that area where zoom car executive said me. How come they can say...

Hi zoomcar team
I made a booking with you on 12th november 2019
As you said after completion of ride i got my refundable caution deposit
But after that it showing inconvenience fee with a huge amount
I contacted you so many times to your customer care but didn’t resolved
Hope i get solution for this
Booking id: jps66k0ns
Registered mobile number :[protected]...

I have sent multiple emails to zoomcar to add my gstin to the invoice generated for the said booking id.

The last response i received on email was:

"with reference to your mail, we understand your concern regarding the booking id: jps6xn28o and we apologize for the inconvenience caused. We understand your concern, the invoice is auto generated. Any changes to it internally shall not reflect in the invoice. Unfortunately,...

My booking id is jps66kv5n, first of all there was many major damages in the car, and the car was dirty and there was very less fuel in the car (I booked a car with fuel, so the left bumber was majorly damaged and i have all the photos of the car before entering along with the time and location, and i have mentioned regarding the major damage of the bumber before starting the ride, the company zoomcar have been harassing me for the pre existing...

I have booked a car, booking ID: JPS6XFXPJ for a duration of 20 hrs from 3 AM 12th Oct, 2019 to 11PM 12th Oct, 2019 and the charges also included fuel also so as per the policy i[censored] had filled fuel in the car the fuel prices will be refunded. As i got the car with nearly empty fuel tank i had to fill fuel for worth ₹2000 and i also had attached the bill in the app but i haven't recieved the refund amount till date it been 40 days i have...

I had a booking on which a fuel refund of 800 was applied. On the website, it shows that the amount has been refunded, but it has not been refunded yet.
I have made many attempts to contact them and inform them about this but to no avail.

Booking id#: jps6xi3x7
Scheduled pickup: 11:00 pm 22 jul 19, mon
Booking completed: 02:00 pm 23 jul 19, tue
Car: scorpio ka03ag4597...

One of the worst and fraud company I have come across with. It has fraudently and illegally transacted INR 5000 and INR 6677 from my credit cards against the cancelled bookings. Best part is that even after several request from my side issue remain unresolved.These guys don't realize that such transactions are considered illegal by RBI which is closely scrutinizing the companies undergoing this. My next step is to approach RBI to curb this...

I book zoomcar swift from zoom car app 😑, i did not get fuel in the car, but i did pay for it
I had to pay at fuel station for more fuel of 700 rs and they are telling me to provide bills of machine which petrol pump are resisting to give as this is against their policy to give bills later, zoomcar is not responding and declining to give my money
My mob no :[protected]...

I took a maruthi swift from zoom car for 5 days. I paid 5000 rupees for 5 days and 3000 security deposit car had little damages after booking get closed next day i paid around 7000 +3000 security deposit that means 10000 for damage fee. After 21 days i received a message stating that you have to pay 28000 for excess km after few months later i received a call from zoom car stating that you have driven for 2000 km i told him i drove lesser...

I booked a car for 26&27 october and due to some reason i had to cancel my booking and on the same day zoom car notified that the refund has been initiated and will be credited to you by 10 november. And it's been 5 days of expiry of the date given by zoom car and still there is no amount credited to my account.
Hope you reply to my query as soon as possible.

Attached a paytm statement...

On nov 12th i got a baleno from zoomcar delivered to my hotel in chennai (Trip id jps66lkj5). The car looked like as if it had been through a long dirt road and even the door was not automatic. But it served the purpose. I returned the car on 14th. Somewhere in the middle, an auto touched the left rear door and left some scratches. The person who took my car found some scratches on the left rear door. I looked up http://www.zoomcar.com/chennai/damage_charges...

Dear sir/ma’am, i mr. L v sandeep, i’ve planned a trip with my friends & i choosed a self-drive car i went with zoomcar it was a very first booking with zoomcar booking id: jps66j61r i’ve booked a car xuv 500 for[protected] &[protected] instead of that xuv 500 they have replaced it with tata hexa & when i went for picking up the car, it was in very bad position like it don't have horn, it is very dusty, back tyre is tone, one door will...

I booked zoom car for 25 hrs for the 1 st time, it was ford eco sport, there was some scratches and severe damages in the car when i received te car, i did take a video of that in the night when i got delivery... After that when i returned the vehicle they said that those damages areade by me and charged me 7000!!!... I sent them the video... But they are not accepting my argument just charged me this amount... I dont know what to do... Worst...

I booked a zoom car (Ford figo) from coimbatore to travel to theni and return the car the next day. I had already paid for entire trip (3498) including the deposit (2999). So a total amount of 6458. I went to pick up the car. It was in a pathetic condition (Not washed, th here was sand inside the car, fully dust). When we pay so much we expect some kind of quality. There was no option to cancel that booking saying our trip has already started....

I booked a zoomcar on 11 oct 19. I started my trip and after 1km car stopped and not strating. I raised a complaint and contacted customer care. Customer care representative asked me to leave the car at the breakdown location and locked the car. They cancelled my booking and refund was about to credit on 22 oct 19, 04:20 PM. My refund still not credited. I raised complaint 4 times and every time i m getting the same reply on mail.the reply...