Zoomcar Complaints & Reviews

Hi,

I am from mumbai & for my recent pilgrimage trip to ujjain i had booked a zoom car (Booking id: jps66vpy4) on 18th jan till 21st jan with the add on 'with fuel' option in indore city

I received the vehicle in pathetic condition & with very low fuel & was asked to fuel up myself along with the assurance of getting reimbursed later, such was the condition of the vehicle that we could see 'pan ghutka' spits in the interiors, speaking about the exterior there was no places where the car was not dented or had big scratches the car looked that it took quite a lot of beating earlier.

The clutch condition of the car was undrivable & we some how managed to complete our trip by covering the bare minimum kms mileage we were utterly frustrated.

We returned the car in as is condition to the delivery agent who apparently was fine while delivery & we were expecting our security deposit to be returned back however 2 days post ending our trip we see that zoomcar has levied heavy damage fine on us & along with additional outstanding payment, the image proof of the damage was provided by zoom car was of broken axle of the car's underbody which was already present when the car was given to us & we were unaware that the car we rode was a threat to our life

We had contacted their call center & raising the ticket on their zoom car app (Case: 1604127) we have asked for the below specific proofs & clarification from zoomcar with regards to the damage however we have not got valid response & this looks like a scam or fraud to extort money from its customers:

I have attached all the relevant proofs for our case & below are the clarifications we are seeking from zoomcar with respect to the false damage claims:

- firstly, drop-off time mentioned in the zoomcar app and that of the shared images do not match. The shared images have a timestamp of 21st jan, 2020 at 3.52pm & 3.53pm respectively which is way before than the actual drop-off timestamp of 21st jan, 2020 at 4.30pm as given in the zoomcar application.in my knowledge, the application logs the timestamp only after the otp has been entered. How could someone have clicked pictures of the car before it has been handed over? Please explain.

- the shared images in anyway do not state that they belong to the same vehicle that was handed over. How can zoomcar ascertain us that shared images belong to the same vehicle?

- do you have an image of the underbody that belongs to the same vehicle which has been taken before the car was handed over to us (18th jan, 2020 at 12.00pm) with the accurate timestamp? I would like to understand how does zoomcar claim that it's a damage caused during our possession - since, as i'd clearly mentioned in my previous email, i haven't had any accident or incident that could have caused any damage. I totally deny your damage claim being levied upon me.

- the underbody check is not a part of your pre-determined check-list which occurs pre and post-delivery of the vehicle. This indicates that zoomcar is trying to extract additional money in the context of damage which isn't a part of the check-list that may have happened either beforehand or after our possession of the vehicle.

- should i assume, that the mentioned underbody damage was present beforehand, and was perpetrated to go unnoticed as it wasn't covered in your check-list - these shared images when put along with the images i've taken prior delivery of the vehicle clearly states that the vehicle was already in a very bad state & was a risk to human life - also, this further indicates that zoomcar has jeopardized the safety my life along with all my co-passenger's lives by handing over the vehicle without basic pre inspection health checks, as per the rto rules the vehicle appears to be unfit to have all india travel permit!

- i can’t help but stress on the fact that zoomcar has given us a substandard unsafe car which comprised the safety of me and my beloved ones & in case this escalates further it will be taken in as a serious point going ahead.

- i am also suspicous that the why the delivery agent who handed over the car was different than the person who took delivery of the car, we have taken the necessary pictures to prove our case, this surely appears to be a scam to extract money from the customers.

- i would like to share the video evidences for your reference hence request you to please provide the necessary email id, you yourself can judge the state of the car by referring to the attached images.

- let me be clear and state this again that i do not wish to pay up for any damage that was not caused by me during my possesion of the vehicle

As a consumer i would like to initiate this complaint zoomcar and would like to get my security deposit released & drop the false claim charges.

I booked a zoomcar booking id: jps662t2o. The booking started at ahmedabad near prerna towers beside sanjivani hospital. A day later when i tried to return the car on the "same exact parking spot" i was getting an error that unable to end the trip since i am not at the right location.

I was getting late for a flight so didn't have time to connect to customer care and go through their ivr options. I decided to drop the vehicle at the airport since it seemed unsafe to leave a car unlocked on the roadside parking spot. It would have been safe at the airport parking.

After reaching the airport, i called them and informed them about the issue and they said that i would have to pay the penalty for rs. 2000/- to which i agreed. Later, i got an sms (2 days later) that my total outstanding is rs 11, 000+ because my trip was ongoing until someone from their team returned the vehicle to that exact parking spot.

How is this even fair? As their staff, i can return the vehicle a month later and keep charging the customer for it if there are no other bookings. It's a good way to keep earning. I only agreed to pay the penalty.

Hi team,

I had paid the money 41898 (Reference no [protected]) for zoom subscribion on 15th sep2019.
After that i have no communication with zoom car vendor. So we called customer care, they said it will deliver maximun 70 days. So we are waited more than 70 days from their end no responce. After that we cancelled the subscription of the vehicle and customer care guys said refund full amount was initiated on 3rd of jan2020. But amount is not reflecting in my account.
Already i have shared my bank statements aswell from sep15 to till date.
Kindly request you please help me out

I had booked a zoom car for 4 days (16 jan 2020 - 20 jan 2020), and the charges for that was 8450 rs + 2000 rs for the security deposit. It was asked if i pay them in advance and save my credit card details they will cancel the security deposit of rs 2000.

So its 20th jan 2020, i have 2hrs left to my ride time, but due to heavy traffic at bangalore, i was finding it difficult to drop the car in the same pick-up location. You...

I was falsely charged for overspeeding the vehicle, i have not over speeded the vehicle, i have always driven in the limit,, i continuesly mailing zoomcar to provide me any proof of their allegation, but the are not providing me prove only sending me recovery notice,, i request to clear my false charges of overspeeding, i will pay the remaining amount of excess kms immediately after clearing the false overspeeding charges and updated my account dues, below are the details of my booking, i request consumer complaint forum to kindly look into my matter🙏🙏
Dear mohd faizaan zameer,

This e-mail is with reference to the booking made by you with zoomcar india private limited (Hereinafter referred to as "zoomcar" or/and "company") through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps66to1t ts07uf9503 11/01/2020 11:00 12/01/2020 23:14 na na 2790 0 4106

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the member agreement (Hereinafter referred to as "agreement" (https://www.zoomcar.com/bangalore/policy#member) therefore, you are liable to make payment of ₹4106 to the company.

Please note that as per the said agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due

We therefore request you to make payment of the aforementioned outstanding amount of ₹4106 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

Thanking you

For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

Hi this is nandan sarkar yesterday i took hyundai creta i took it for 12 hours and after 3 hours of my booking i got issue on breaks the break is not working properly as i took the car on hills, after talking to the customer care they told me to show the car to the nearest machanics, they told me that the breakpad is gone and this is urgently need to be changed and 1 of the breakpad is dublicate. My question is if something appened with me yesterday then who will be the responsible for that. The persons who are sitting there they can't even maintain the car properly? Please told them to do there jobs properly

I am not able to book a car as it is showing i am backlisted. I emailed to zoom car regarding the same issue but unfortunately got no response. My email is arsh. K. [protected]@gmail.com. I have been asking for the reason of my blacklisting. If there is some mis understanding or anything i would like to know so that the situation can be resolved. I would like it if things can be sorted now.

I completed my ride on[protected] for which i got rs. 700 diesel filled in the car.
After trip completion i was notified that the refund for the paid amount for diesel is initiated against my card details. After waiting for week i tried contacting customer care but they're not responding to my email. I have mailed them a couple of times now.
20 days have passed by but i haven't received my refund amount yet.
Follow are my trip details-
Trip id - jps660n74

No resolution complaints are getting closed with fake resolutions. Nobody contacts. No customer service, only recovery team will call and abuse.
I took zoomcar for the first time on jan 10th 2020 and had a worst experience forever. My trip got ruined with this zoomcar with lot of technical problem and was given a very old car. I will never opt forr this service again in my life.

I opted for a zoom car figo with family from pune, but at the last minute, i received a call from customer service and said car is cancelled due to technical problem. He said there is only one option of tiago for which i have to accept being in other city and with no other option. Car no:mh43bp2708, very worst condition with no proper brakes (Huge noisy when applied brakes), tyres worst condition, very dirt and not washed. I faced a lot of problem when i took this car out of pune. I some how managed and dropped the car before an hour of scheduled time.
A message came across that i have to pay an extra 1352/- for no reason though i filled the fuel. Today a person by name praneeth called and with no sympathy to listen my problem he was almost abusing to pay the amount.
Where is your customer service?
No sympathy?
Unable to understand customer problems-
Extra charges though you give me worst vehicle and services?
You change plan at the last moment according to your convince and make customer suffer?

For what should we opt for your services, if so?

I have booked a Zoomcar (Booking ID JPS66V82E).

While trip started, car didn't get unlocked using App and customer care tried unlocking it over call but it didn't work.
They have called owner for second key and owner came and handed over key after sometime and I have took the car.

While returning I have fuelled the car, it got stopped at a location and I have called customer care number and informed the same. They have informed that fuel indicator is showing low fuel and immediately I fuelled car with 6 litres. Even though the car didn't start back. Zoomcar asked me to leave the car at location and leave.

I did the same and now Zoomcar charging me 6670. They are calling me and harrasing me about the same.

I informed them that I have fuelled the car and it didn't start. I had to book Ola to reach home back on my own expenses. This is not my mistake. I'd have fuelled the car if it is low fuel coz the car stopped quite opposite to a petrol pump. I had to fill in 500 rupees petrol instead of the fraudulent charge of 6670.

I booked a zoom car with booking i'd (Jps6646rg) and then due to some reason i cancelled it their came a message from zoom car that my money has been refunded to me in the dena bank debit card i didn't used a debit card and i have no account in dena bank so where is my money refunded after complaining several times to the zoom car no action has been taken.

My id has been blacklisted. Kindly activate it. I was unaware of the policy o[censored]ploading same dl in different account. If it was a policy zoomcar had to say this while i was applying the dl second time, and i had to drive the car too so i thought o[censored]ploading my id in my friends id. My id is shrivatsa. [protected]@gmail.com kindly remove dl from my friends account and activate that in my account.

Issue 1

Zoomcar - airport convenience fee rs. 250 charged

Me - why i am charged when i didn't get the car at airport? I went to your office via private cab and spend rs. 150 and while coming back i dropped the car at your office itself (Which is not at the airport).

Issue 2

Zoomcar - cleaning charges rs. 500 charged

Me - why when i got unclean car at the time of delivery, who will bear that?

Issue 3

Zoomcar - asking for clear picture of kerala state tax of rs. 1600 (Not adjusted yet)

Me - i have one picture which i have already sent to you, if you still need more clarification then contact your local team in coimbatore? And give my money back.

Have completed my trip on 01/11/2019 and i till now i haven’t received me security refund and fuel refund amount back. The policy say that amount will be reflected upto 15 days and its 16th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times still not received any response from team.

I have booked & paid rs.3874/- for a zoom car on 11th nov'19 and cancelled on the same day.

After a penalty of rs.474, refund of rs.3437/- has to be done to me with in 10 days.

But even as on date 11th jan'2020, i haven't received my refund amount.

Customer care number is not working and emails are not being responded properly.

Pls do needful

I booked mahindra marazzo car with booking i'd (Jps66s5vy)

They added 8059/- invalid charges as there is no excess km drove by me you can check checklist pics uploaded in zoom car it so bad to treat like these to new zoom car users by adding invalid charges and harassing innocent customers by sending emails and messages how come you people can add invalid charges i dropped car late due to car breakdown i called customer care but no recovery team was sent so i handled and solved by locals ur customer people said that late charges will be removed but charges are still there. Plz solve my issue asap.

I uploaded start and stop checklist pics u can check.

I completed trip for 71kms. Aa

This is in relation to the 6 months tenure subscription with the zoomcar. I never got a support from the customer support but i dont mind that. The issue is with the insta pay that made me attach my credit card with the account and gave right to zoomcar to deduct the amount on monthly basis without my permission.
The subscription ended on 30th nov 2019 but i got an email from them regarding the extension of the tenure without my permission or intimation.
I wrote to them and after multiple emails they took the car back from me. On asking regarding the security deposit, they replied to give it back to me after one month. And now they are sending me the statement where the subscription charges of december 2019 are also added. And there is nothing written in relation to the security deposit.
This is really a fraud company and the thing is that we are in india where such companies nourish a lot.
If i requested to get instapay removed and hence to disconnect my credit card - i was told to send 10000 inr for doing the same. I am having each and every proof with me. The emails and the messages i sent to them on facebook and twitter page

Refer and respond to the original complaint for which the link is shared below. This case has been pending for a while and I want Zoomcar to resolve this ASAP failing which I will be forced to take legal action, HIGH TIME!!

Hope somebody takes a note of the no. of reminders and understands that a customer is trying tor reach out to mediate and resolve a complaint!

https://www.consumercomplaints.in/zoom-car-disputing-the-unreasonable-damage-cha...⇄

Regards

Zoom car pune charges unnecessary amount on me. First of all i received a car late about 30-45 minutes from given time. Cleaning time was considered in actual time. Car wasn't in good condition and well maintained and seats were broken. At the time of delivery they again took 15 minutes more to lock and all procedures, and considered that extra time in actual time. They haven't refunded the fuel amount even after uploading the receipt. Now they are asking me to pay 1200 rs more, inspite of fuel refund. What should i do?
Regards,
Alok deshmukh