Zoomcar Complaints & Reviews

A total refund for my last booking date on 30 may 2024, thursday. First i have booked a creta booking id. Jpsnjqi33, which was not available on the current day due to which i got inconvenienced because i have to rebook and change my pick up location unnecessary i had to pay extra to uber driver due to lack of service from zoom car. Later the second booking was i20 which was also not there at the location once called to the owner. Then i booked...

My account is blacklisted because I have uploaded the same driving licence in my other account. I apologise for the same. I won't ever repeat it again.
Please help me to whitelist my account as i want to do an urgent booking. I am sorry once again.

Email ID - [protected]@gmail.com.

1. I booked a car WB74 BH 8001, from 30.05.24 to 08.06.24, Booking id: JPSNJLXWS
2. On reaching to pick the car on 30.05.24 at around 0850 hrs the host said he didn't get any booking from zoomcar.
3. I raised a ticket at around 0900 hrs on 30.05.24, on which they gave an option to rebook, but the search didn't show any result. So I had to leave because my family was also there with me, with all the lagauge.
4. Zoomcar responded on whatsapp at 1656 hrs on 30.05.24 with an option to rebook the car within 15 min, which I saw around 1800 hrs, as I was outing with my family.
5. Zoomcar didn't respond about the money refunding or any other support.
6. The booking was showing non refundable, but what was my fault, they didn't book the hosts car and made me to look out for options which is not available.

Car was rented through zoomcar host but was not returned after booking end time
My car was rented with zoomcar host app . My car is still not returned by the guest also no support from zoomcar host app. Requesting helpToday my car was booked by Mr. Ali Hussan. Booking ID number #JPSNJZNXT. So in the morning, he started the ride at 8 o'clock. He should return by the latest 6 pm, but he did not come. After many calls to him, he told me that my car had an accident. This is very heartbreaking for me. If my car had an accident, he did not tell me until now. Zoomcar did not allow to host to call and ask; I don't have any number. Zoomcar has not informed me yet. Please reply quickly regarding my car's condition. What is it, and whatever else, please contact me immediately and provide me with an alternative number or call me as soon as possible. My mobile number is . My car is a Nissan Magnite EZ Shift, red color automatic. Car number: MH04MA0665. Reply as soon as possible

Profile didn't verify and my trip has started and my car cannot open through the app

I am zoomcar user since 2022. My account is been blacklisted for no reason due to which I am not able to book the car (image attached to this compliant).

Requesting zoomcar team to resolve the issue and revoke the blacklist ban from my account and allow me to use the zoomcar service again.

Registered Email Id: [protected]@gmail.com

On dated 13 January, 2024, a Tata Tigor Zoom car was booked for an ride. On reaching the location to pick the car, the owner of the car denied to give the booked car as that car was supposed to go for servicing. And then ride was cancelled by our side and full refund was applicable. Even customer care had told that it will be refunded in a week. The status of refund on the app is till showing pending.

But still the refund is pending. I have tried numerous times for the same but there was no response from Zoomcar.

Name- Vinam Sharma
Registered Mob No- [protected]
Booking- JPSNI5W3G

My car was rented with zoomcar host app the Booking id is JPSNJJSSM. My car is still not returned by the host also no support from zoomcar host app. Requesting help

My account is been blacklisted for no reason and without prior intimation. Even you guys don't have customer carenumber where I can raise the issue. In-app customer help & support corner only deals with the issue with respect to previous trips and have no option with respect to generic issue and issues like blacklisting of account.

Kindly, resolve the issue as soon as possible, because I am facing unnecessary inconvenience.

I am writing to express my severe disappointment and to request immediate compensation due to a series o[censored]nfortunate events that transpired with my recent car booking. Please find the pertinent details of my reservation below:

- Booking ID: JPSNJJTSJ
- Scheduled Pickup Date and Time and drop date and time : May 12, 2024 14:00 May 13, 2024 18:00
- Vehicle model : Tata Tiago MT Diesel
- Host name - Senthil Kumar V

I had booked a vehicle through your service well in advance, specifically for the purpose of traveling to vote in the local elections. Regrettably, upon arrival at the pickup location 30 minutes before the scheduled time, I was informed that the car was not available, with no prior notice or explanation provided.

The host, Mr. Senthil Kumar, exhibited an unacceptable level o[censored]nprofessionalism by not responding to my repeated attempts to communicate through the Zoom Car app's chat feature. This lack of response left me without any assistance or alternative solutions from the host's side.

Furthermore, when I sought help from Zoom Car's customer care, I was met with long waiting times and an inability to connect with a representative who could assist me in this urgent matter. This added to my frustration and the overall negative experience, as I was left to deal with the situation without any support from your team.

As a result of this complete service failure, I had to make last-minute arrangements with a local car supplier, which cost me an additional Rs. 600 on top of the amount already paid to Zoom Car.

Given the gravity of the situation, apart from the full refund of my booking amount I am requesting a compensation for the extra Rs. 600 that I had to pay due to the unavailability of the car, the host's non-responsiveness, and the lack of timely support from Zoom Car's customer care.

This incident, along with previous encounters with customer service issues and vehicle unavailability, has led me to the decision to cease using Zoom Car services in the future.

I expect a prompt and thorough response to this complaint, along with a satisfactory resolution that includes the requested compensation and an explanation for the multiple failures on the part of Zoom Car. Your immediate attention to this matter is not only expected but necessary to uphold the standards of service that Zoom Car purports to provide.

Please find attached the receipts for the additional expenses I incurred. I await your swift action to address and rectify this situation.

Thank you for your urgent attention to this matter.

Sincerely,
Somesh N

I booked a car from your app on 10th May, however due to some issue my profile was not getting verified even after making the entire payment. I cancelled the booking and requested for a refund on 12th May. It’s showing on the app that the refund is initiated and also successful but I did not receive any amount in my account. I made the payment through gpay. I am attaching the booking id and screenshot of the transaction below. Kindly look into it and do the needful as soon as possible. Booking ID: JPSNJOUSN

My name is Karan Khot and I’ve booked zoom car from Hyderabad for 5 days and have paid 11.5K rupees already.
I’ve tried uploading all necessary documents on your app including passport, DL, Aadhar card and selfie however, you keep on rejecting my application. The documents are legit and clear to read.
I’ve already spent 11.5K rupees and still have not been able to use the vehicle. This is frustrating!
Please help me verify my profile or at least provide a refund!

I booked car for trip in delhi.
For that I uploaded all the documents required but still my profile is not yet verified please look into this matter and verify my profile from your end as soon as possible.

Myself Abhishek Thawait. I booked Maruti Alto MT petrol, KA03NH5737, Booking Details - JPSNJ7EMA, for duration 4am, 27th April, 2024 to 4pm, 28th April, 2024, through Zoomcar.

The car owner Mr. Chandru Shekar contacted me through zoom app on 26th April at 18.35 sending me picture of a black car with broken bonnet. I called the owner right after that and asked the issue. He gave his personal phone number. Upon calling he mentioned...

We had a trip on 22/03/2024 and due to breakdown of the car in the middle of the road we were not able to travel further and we had to rush to the station for train and our whole trip got wasted. We have already complaint to zoom car about the same and we received the mail from zoomcar and we were asked to reply with images. we have already submitted and reply to mail but still our complaints is not resolved. Our Ticket - 1979559,...

A Ertiga was booked on 3rd April. Which was then cancelled on 7th April. The showed refund initiation on 8th April and refund successful on 8th itself but no amount was reflected in the payment mode. After raising a query which said it will take 7 days after cancellation we waited but nothing was refunded. 10 days have passed but no refund has been given

Dear team,

I have made booking of zoomcar on 12th April . BOOKING ID:- JPSNINQ4L

After the booking, app was asking for customer verification.

I uploaded my DL and adhar card but just after few minutes.. got the message document verification got failed.

Post that tried with Adhar OTP verification and license verification but it is not taking my license.

App is just stucked.

I don't know why not they verify document earlier.

I am using my license from last 16 years but I don't what is wrong with zoomcar why they are not accepting it or even not giving reason of rejection.

Kindly help me to resolve this issue.. as customer care is not responding.
Regards,
Sandeep
[protected]

This is regarding the Booking Id: JPSNIBS8J .
I have booked the Zoomcar - ECO SPORT, Host Name- Azad, Phone Number - [protected].
When I reached at the location I havent found car there. I connected with host and they asked me to pay them again to receive a car.
Also, I have raised this issue many time before on zoomcar app but got no response.
Kindly look into this matter and refund my money INR 9732 for the same as soon as possible.

My car was booked on the 28th of March, 2024, and was supposed to be returned on the 1st of April, 2024, but I extended the duration until the 4th of April, 2024, at 1:00 PM. However, it is not being returned. I have called multiple times, each time being told "only 30 minutes, " but it is still not returned

We rented a car on zoomcar, the pickup was at 11 pm, but we could not unlock the car at all, every time the app kept crashing. We tried looking for customer care contact number, but didn't find any working contact number. We tried for one and half hour in the middle of the night. We have paid a lot for 5 days of trip.

Kindly help us resolve this matter....