Zoomcar Complaints & Reviews

My name is Karan Khot and I’ve booked zoom car from Hyderabad for 5 days and have paid 11.5K rupees already.
I’ve tried uploading all necessary documents on your app including passport, DL, Aadhar card and selfie however, you keep on rejecting my application. The documents are legit and clear to read.
I’ve already spent 11.5K rupees and still have not been able to use the vehicle. This is frustrating!
Please help me verify my profile or at least provide a refund!

I booked car for trip in delhi.
For that I uploaded all the documents required but still my profile is not yet verified please look into this matter and verify my profile from your end as soon as possible.

Myself Abhishek Thawait. I booked Maruti Alto MT petrol, KA03NH5737, Booking Details - JPSNJ7EMA, for duration 4am, 27th April, 2024 to 4pm, 28th April, 2024, through Zoomcar.

The car owner Mr. Chandru Shekar contacted me through zoom app on 26th April at 18.35 sending me picture of a black car with broken bonnet. I called the owner right after that and asked the issue. He gave his personal phone number. Upon calling he mentioned...

We had a trip on 22/03/2024 and due to breakdown of the car in the middle of the road we were not able to travel further and we had to rush to the station for train and our whole trip got wasted. We have already complaint to zoom car about the same and we received the mail from zoomcar and we were asked to reply with images. we have already submitted and reply to mail but still our complaints is not resolved. Our Ticket - 1979559,...

A Ertiga was booked on 3rd April. Which was then cancelled on 7th April. The showed refund initiation on 8th April and refund successful on 8th itself but no amount was reflected in the payment mode. After raising a query which said it will take 7 days after cancellation we waited but nothing was refunded. 10 days have passed but no refund has been given

Dear team,

I have made booking of zoomcar on 12th April . BOOKING ID:- JPSNINQ4L

After the booking, app was asking for customer verification.

I uploaded my DL and adhar card but just after few minutes.. got the message document verification got failed.

Post that tried with Adhar OTP verification and license verification but it is not taking my license.

App is just stucked.

I don't know why not they verify document earlier.

I am using my license from last 16 years but I don't what is wrong with zoomcar why they are not accepting it or even not giving reason of rejection.

Kindly help me to resolve this issue.. as customer care is not responding.
Regards,
Sandeep
[protected]

This is regarding the Booking Id: JPSNIBS8J .
I have booked the Zoomcar - ECO SPORT, Host Name- Azad, Phone Number - [protected].
When I reached at the location I havent found car there. I connected with host and they asked me to pay them again to receive a car.
Also, I have raised this issue many time before on zoomcar app but got no response.
Kindly look into this matter and refund my money INR 9732 for the same as soon as possible.

My car was booked on the 28th of March, 2024, and was supposed to be returned on the 1st of April, 2024, but I extended the duration until the 4th of April, 2024, at 1:00 PM. However, it is not being returned. I have called multiple times, each time being told "only 30 minutes, " but it is still not returned

We rented a car on zoomcar, the pickup was at 11 pm, but we could not unlock the car at all, every time the app kept crashing. We tried looking for customer care contact number, but didn't find any working contact number. We tried for one and half hour in the middle of the night. We have paid a lot for 5 days of trip.

Kindly help us resolve this matter....

We had registered our vehicle in ZoomcarHost and the vehicle is Hyundai venue vehicle (Model 2021) and the vehicle was damaged by the customer on August 9th 2023,
We got this damage from Booking ID "#JPSNCX0VK" and is booked by velsuri sriram, it's been 9 months, and the vehicle did not get repaired, and the vehicle is damaged heavily.

And we contacted the vendors (Gadifix) Puneet is the owner of Gadi fix (m.no:[protected]) he is lagging the communication for 9 months with no action.
We even got one of the Zoom employee Venkat from Hyderabad(m.no:[protected]) No response from him.
who took the vehicle from us to get the repair but now they are not responding to us anymore.

No one is responding we wrote many mails to the zoom car support, and we didn't receive any response from them as well and we want our vehicle back and we would like to get the compensation as well as it has been 9 months.

We even raised many of the tickets with Zoom car and we didn't get the response from them ticked Id's 1886327,
1882646,
1876565,
1869811,
1913364

This is not tolerable from consumer side we are paying of 15000Rs As EMI for this vehicle how can we keep the vehicle in garage for 9 months without any repair we could see that the vehicle is getting rusted.

We request you to help us out from this situation as soon as possible.

Regards,
Chandana katakam
[protected]

Dear team
I have tried many times creating a ticket against my listing in zoomcar but no tickets are created, so my complaint is that my car is live on host app but not show on guest app.
Also no one appears for gps installation and phone lock unlock system.
what is the issue and explain this issue ASAP

My Car No KA19MF8054
My Zoomcar Number is [protected]
Emergency contact [protected]

I’ve booked a car in the zoom app and the car’s silencer sound was from the beginning of the trip . The trip ends on 9pm march 8, I’ve returned The car at 8pm, the host was very rude towards me and asked me to repair the car and fill the fuel and denied to checkout the trip. I've filled the fuel in the car and l even accepted to submit the issue and I will pay the amount as agreed to the zoom policy but the host still denied to checkout. So I was helpless and left the place leaving the car with the host with out checkout because the host
didn't agree .I will share the details of the car and the trip, please help me to clear this issue…

Hi There,
ZOOMCAR

I need to change my phone number in my zoomcar account because my previous phone number is not in use so now I am not able to login to my account and i need to do bookings . so please help me out for this.

Zoomcar Booking JPSNIEBMB
Date :[protected]:00 AM IST[protected]:00 PM
Car details: Ignis, Hatchback
Car Parking Location - Prashant Apartment, Sindhi Colony, Begumpet, Hyderabad 500003, India
Please send Invoice as soon as possible .

--
With Regards:
Mahendra Singh
Mobile no.- [protected]

Dear Team,

Greetings of the day

I have lot of time try and inform your team, please refund my money as soon as possible.

Please my solve my problem.

Please find the attachment details of my booking and payment details.

Problem: I have booking car but car owner asking I have available please not to come my address because car is under maintenance. So I have canceled and car denied by owner.

Also your system shown refund is completely but my account not showing any of the payment received attached my account details as well my bank account statement for your reference.

Thanks and Regards,
Abhishek Kanjariya

Subject: Request to restore rating and unblock vehicle

Dear ZOOM Team,

TICKET NO 1971586, 1971588


I am writing to request your assistance in restoring my rating and unblocking my vehicle on your platform.

As you may be aware, my vehicle was involved in an accident on 27-SEP-2023 and it was in the garage for four months until 29-JAN-2024. During this period, I had to cancel all my pre-booked bookings due to the unavailability of my vehicle. I have already attached the list of cancellations done within the accident period in previous mail for your reference.

Due to these cancellations, my rating on Zoom has dropped significantly and my vehicle has been blocked from receiving new bookings. This has affected my business and reputation as a host. I was once a super host on Zoom and I had received many positive reviews and feedback from my guests before the accident.

I kindly request you to do the needful and provide me with my rating before the accident (i.e before August 2023). I also request you to unblock my vehicle so that I can resume hosting guests and providing them with a great experience.

I appreciate your understanding and cooperation in this matter. Please let me know if you need any further information or clarification from my side.

Thank you for your support and service.

I Have book a car for 3 days they charged me 26078 but they don't delever the car and they are not returning my money.

Dear Sir.

We have reserved one car through the Zoom app for rental reasons, and we have made the payment in advance.
When we started the trip, the car would not start, so we could contact customer service in Bangalore, but there was no availability, so we emerged and took another mode of transportation, and after the return trip, they asked for an additional fee.

How do I pay there without starting my car?

The car's owner number is[protected]raghvendra)
Car number: KA 41 MA 4837
customer number [protected](chandru)
booking amount App 4000
please support.

Hi Team, I've been continuously trying to login to the app and I am not receiving the OTP. My ride time has already started and I am not able to login....

Not able to upload selfie during profile verification.