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Zoomcar Complaints & Reviews

www.zoomcar.com
2.3
Updated: Oct 1, 2026
Complaints 5743
Resolved
2598
Unresolved
3145
Good! Zoomcar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zoomcar step up their efforts to fully resolve all complaints 👍
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Zoomcar reviews & complaints page 4

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R
[email protected]
from Kolkata, West Bengal
Apr 5, 2022
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Payment & Car Related Issues

Respected Sir,

My self Raja Bhattacharya, I joined Zoom Car Host Program from 17th March 2022.

1. After joining Zoom Car as a Host till now I haven't received any weekly payments. Even After many time contacting Zoom Car customer care, till now they didn't take any action rather than wasting my time. After doing complain using Zoom Car apps they send one mail that with in 7 working days payment will be done....
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Meryl adelene
from CHENNAI, Tamil Nadu
Mar 23, 2022
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Zoom Car payment deducted but booking not confirmed

Hi,

I have made a reservation for 12th Feb to 14th Feb of Datsun Redi-GO MT Petrol from Coimbatore and the amount has been deducted from my account but I received no booking confirmation, so I again tried to book the same car for same date and time using another account of mine and I got the booking confirmation. The help page said to wait for half an hour but the booking wasn't confirmed so I did the transaction again because...
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A
Ambujk1828
from Chandigarh, Chandigarh
Mar 20, 2022
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Profile verification pending since 20 days

Address: 604, Ambience Court, Sector 19 – D, Off Palm Beach Road, Vashi, Navi Mumbai – 400 705.
Website: www.zoomcar.com

We planned a trip and wanted to book zoom car in between process we came to know that firstly we have to get our DL verified. I have uploaded it on the app and it's been more than 15 days, what a ridiculous service provided by zoom car. Despite of reading lot of negative comments about the service I tried to trust zoom car but at the end they're not worth it.

Naman Dev...
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J
Jain Yash
Mar 17, 2022
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Charged but not delivered the car

We were charged & paid by us and car was meant to be delivered today at 06:00am. It is 7:25am and no car is delivered nor any correspondence/call form their end on the status. We call the number stated, i.e.[protected] and keep holding for more than 30 minutes and still no one answers.

Booking ID JPS6993VP.
Car Number: Maruti Suzuki Swift, MH14JM3849.
Booked for 17th March 6:00 am but it was not delivered.br...
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M
Mrityunjoy Chatterjee
from Mumbai, Maharashtra
Mar 14, 2022
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Zoomcar Host Program

Address: 140, Himagiri meadows, Gottigere

I have given my car for Zoomcar host program on December 2021. There was a damage don to my car from one of the customer and the damage cost was 5100, where in zoomcar paid only 50% of it. So i have decided to terminate from their host support program, and requested them to remove the GPS devices from my car. They have not done it yet as it is draining away my car battery and i have to jump start my car by spending INR 450-500 everytime....
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R
Roshan Kochgawe
Feb 21, 2022
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booked tata nexon for 11 hr, car not delivered and customer support unreachable on business day

Fraud commited by zoomcar.Booked tata nexon for 11 hours order Id JPS69F5DS having car licence number UP15DA9197. Opted for car to be delivered at location at 12 pm 21Feb 2022 and was not delivered. Coustomer support not reachable. Diver Zoomfleet is not answering fraud. This is fraud case....
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S
sprachi07
from Bengaluru, Karnataka
Jan 11, 2022
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Escalation regarding cab & car breakdown reimbursement

Aprajita Singh
from Bengaluru, Karnataka
As i have done the booking from your esteemed organisation (Booking Id : JPS690GRE) i have multiple complains with your team .
1. My booking time was 31st at 6am from my pickup location shalimar station Kolkata but your customer care executive requested me to reach at zoom car pickup point and pickup the car for that cab fare will be reimbursed. Then i have reached and picked...
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P
Pradeep.bura
from Hyderabad, Telangana
Dec 29, 2021
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Blacklisted without intimation

Address: Hyderabad, Telangana

I am a regular user and made multiple bookings, but Zoomcar issued an incorrect outstanding on my completed trip, but the customer care couldn’t explain why that outstanding amount was added, they said it was a system mistake and I have to wait for 48 hrs to get it resolved. But I had to travel on the next day, so With my other mobile number I installed the app and booked the car, then verification team called and told me that they cannot...
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P
Praveen408
Dec 18, 2021
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Driving Licence Verification

I have uploaded my driving licence in zoom app a day back and it is not yet verified, so can you verify it as soon as possible as we urgently need to book a ride...
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A
ash8256
Dec 13, 2021
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Car Accident

Hi There,

My Name is Ashish Kumar. I registered my car in the zoom car host programme a month ago.

My car number is: DL3C CU 3654. The car is registered under my name.

I received a booking on 3rd december 2021 till 6th december 2021 my car was supposed to be at my parking spot at 11:00 PM on 6th december 2021. When my car didn't arrive at location I contacted zoom car customer support and asked...
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K
Khateeb Ahmed
Dec 13, 2021
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To update the driving licence

Hi Team,

When I had joined zoom car for the first time, I didn't have my own license so I had updated my friends DL on my zoomcar account. Now that I have got my own DL I would like to update my DL on the zoomcar application. Could you please allow to or give an option to update my DL on my zoomcar profile. Please find the attached details for your reference.

Name : Khateeb Ahmed
Registered Mobile No...
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S
Shwetha9988
Sep 6, 2021
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Profile verification is still pending,

Hi. I have booked a car in zoomcar app and made full payment. I have uploaded dl and uid 3days ago and waiting for verification. Still my profile is pending and no message. I tried contacting zoomcar customer care many times, nobody is answering, I requested, you people please please verify my profile and approve it asap. It’s urgent....
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G
Gamer Sp
Apr 8, 2021
Resolved
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Regarding change of mobile number

One of my friend used my mobile number and email id for booking a zoomcar with his driving licence, but now when i am changing the profile it is not getting changed.
I called the customer care number of zoomcar and asked to change it but they told that now it cannot be changed.
But what can i do now... I want to book a zoomcar from my mobile number and email id but there is dl uploaded of my friend. Due to this issue i am not...
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17 other people found this review helpful
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R
Roshan95
from Hāora, West Bengal
Mar 1, 2021
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No refund of money,cancellation done from zoomcar's end

Address: 145/3/A Baruipara Lane, Anjanisut Apartment , 3rd Floor,Flat-303

It has been more than 3 months that zoomcar cancelled the car we booked as they mentioned that the car had a brokedown instead of helping us out they have been mentally torturing us for 3 months now, their cancellation policy says refund will be there in 30 days it has been more than 90 days.
We did prior booking of 11, 826 and they haven't refunded the money thought if consumer forum can help before sending in a legal notice.
Booking...
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P
pmidhun
from Neyyattinkara, Kerala
Feb 4, 2021
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Refund is not initiated since August 2020

I had booked a zoomcar for a 7-day period in 1st May paying 21, 174 rupees for the days 8, 9, 10, 11, 12, 13, 14, 15 of the month October 2020. There was a 100% refund offer for the booking.

Later I cancelled the booking on 3rd August 2020, and I was promised the refund. Screenshot attached. The refund has not got initiated until today. Request immediate attention.

Zoomcar being a market leader in the rental...
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S
Sumeet_Ch
Nov 11, 2020
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Refund payment not received (BOOKING ID # JPS6ND2TI)

I had made a booking with zoomcar, but they cancelled it stating that vehicle is not available and the amount will be refunded. However, it's been around 45 days but I haven't received my refund amount of 4950.

The booking was made on 27 Aug and they cancelled it on 28th Sept., as per the policy refund should be reflected in a month but that has not been the case. Please help me with this....
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V
Vaasu1533
Oct 2, 2020
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Refund not issued and cheated for booking car through zoomcar app

Hi Team,

My name : satya venkata rao bikkina
Phone: [protected]
Email id: [protected]@gmail.com

I have made a booking in zoomcar app on June 1st and my bill is 975 rs. I have opted to fill the fuel from my end so that they refund at the end of the day after trip completion. My fuel cost is about 500rs. I have waited for my refund for almost 4 months and now they refunded the amount as credit points...
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P
Prakash Mishra Vatsa
Sep 1, 2020
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Resolved

security deposit refund

Address: Noida

Dear team, i booked a scorpio (2117) from zoom car on 16th or march to 25th of march but due to covid-19 lockdown i asked them to collect the car on 21st of march and many times after that as it was complete lockdown in whole country and then customer care executive ask me to let it with me and he told me as soon as after the lockdown they will send executive and collect it from my location between this i was continue in connect with zoom...
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D
Durga G
Jul 18, 2020
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Zoomcar customer care

Booking ID: JPS6NYHEM
I haven't received my refund yet.. it's been 45 days. Since 30 days, Everyday I am trying to reach the Zoomcar customer care. There is no option to rise the complaint. How can we trust this brand for new bookings or subscriptions. Very disappointed....
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M
ManiMM
Jun 29, 2020
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Resolved

Not refunded the deposit amount

Hello,
I've booked car in zoom car on march 05/2020.
I've paid 3924 as deposit and they mentioned the same has been refunded. It's been 60+days still no refund showed up
I've contacted state bank too they don't see any refund from zoom car. I've dropped mail multiple times regarding this almost 50to70 emails no one get back to me.
My booking id - jps6n8m5v

Deposit amount not yet refunded
br...
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