[Resolved]  Zoom Car — misrepresentation, fraud, cheating, unfair trade practice

Address:	Mumbai City, Maharashtra, 400075
Website:	www.zoomcar.com

Booked a tata hexa booking id jps6fkqg9 starting from saturday 15 december 2018 12:00 am to monday 17 december 06:00 am pick up was from pvr sion mumbai and free kilometers were 270

Booking was changed to mahindra xuv500 by zoomcar with my permission due to unavailability of hexa. The customer service representative also assured me repayment of the cab fare to new location at mumbai central railway station. New location is roughly 10 kms further than the old pickup location from my residence.

1) starting fuel was less than 10% i. E 7 litres (Based on a fuel tank capacity of 70 litres) and on updating it on the app with photo proof of fuel gauge they fraudulently showed it at 20% (They have done it on another booking earlier too which i got corrected after much communication with their customer service)

2) no where on the site it is mentioned that excess fuel filling by the customer will not be re compensated. I read the terms and conditions there is no mention that i will not be repaid for excess fuel in the car. I returned the car with 40% fuel level i. E at least 28 litres which translate to 21 litres more than what it was when i took the car. That translates to roughly 1407/- rs of fuel @ 67 rs per litre.

3) zoomcar refuses to reimburse me for the cab fare even though they assured me i would be reimbursed for the same.

4) they are asking me to pay extra 550 for 40 extra km's which i am willing to bear but my request to them is to adjust the same against the cab fare total of 453.53 and the excess fuel i have put into the car. Also their change in location of the car allotment from the original location accounts for 20kms of these extra 40 kms i have travelled.

5) i used zoomcar and their services 8 times before this booking and have always settled my dues whenever i been late in returning the car or i have driven extra kilometers.

6) so according to zoomcar's policy if my fuel at the end of the journey is less than what it was at the start, then i need to pay for fuel but if its the other way around they can keep my paid fuel? Sorry but this is an unfair trade practice