[Resolved]  Zoom Car — my booking id - jps6bci3k; car # mh43bg7076

Address:

Mumbai City, Maharashtra

Trust me this was the first and the last time i have booked a car on zoomcar.
I will lessen the pain in just booking the car, i will explain you the agony i went thru after that.

I booked a car for 4.30 in the morning to visit sidhivinayak from malad west. We wanted to see the morning arti at 5:30 am so 4:30 am was the perfect time for us to drive the car to the temple. But the car never arrived, but yes, i got a call from a person who asked me to come to borivali at 2:30 in the morning to collect the same from some damn place i am not even aware of. When i told him that its a home drop he dissapointedly dropped the call off and i knew i am going to land in a mess now.

So now its 5:00am and i am still waiting for the car. But in parallel i am getting your beautifully staged out automated messages that driover has been allotted; he is waiting outside my house but there was no # driver anywhere to be found. Infact his phone was out of network area. And this was just the beginning. I tried reaching out to you guys but guess what you have cleverly routed everything to an email system and no wonder why is that. Even zomato and swiggy have live representatives whom you can reach out to in need... Then all of a sudden at around 5:15 i got a call from the driver that he is out and will be there at my place in 10 minutes. 10 turned 15 turned 20 and finally he arrived at my place at 5:45 when we finally got the car. (Reason he slept, simple. He is a human he can sleep on other people's money. And i have to report to work anytime 24x7 and i cannot delay it due to the barcode scanner. Probably i am not human enough to be in that category).

I believe it was his first time as well as he was struggling getting some process complete before he could hand over the keys and that took 10-15 more minutes. Finally he handed over the keys and time was 5.45 am and our purpose to get the car was defeated already. We didnt need it, we just wanted to get rid of it. I was angry and needed help but guess what, you have cleverly routed to us to the email system.

So my family decided to still go on with the darshan as we already got it planned. We then realized that we do not have enough gas, i just had 2 bars of diesel. I got the car to the petrol station and got diesel of rs 500 so that we could atleast be off with the hassle of no diesel in the middle of the road.

Now by the time we completed the darshan it was already 8.30am but your loyal, extremely loyal, most highly loyal strict time bounded employees called me at 8.00 am so that they can collect the car at 9am... Are you really that dumb or are on cheap drugs. Do you have any sense of business. But he was anxiously waiting outside my apartment so that we had to rush back to get him the car at exact 9.20am.

My concerns
1. What is the number where we can get immediate assistance in times of need.
2. How will i get a refund of my diesel money.
3. Do you even have a courtesy to respond back when a customer is asking for help a million times. I have sent you numerous emails this morning and you didnt call even once. Is that how you do business.
4. How will my late arrival time be compensated.

I really had a very bad experience with you guys. Shame on you guys!

Nitin
[protected]