[Resolved]  Zoom Car — No show at the last minute

Address:	560037
Website:	www.zoomcar.com

I booked Mahindra XUV to be delivered at my doorstep on 01st Nov. 2016, 5 am for a 3 day family trip to Wayanad with a booking reference no. JPS6VDJEP . I booked the car more than 2 weeks in advance with full payment. One day prior to the trip I called customer care thrice about the confirmed delivery of the vehicle and each time they confirmed that the vehicle is confirmed, only the vehicle details would be shared 1 hour before actual delivery time. At 0355 I recieved a call from them they can't deliver the vehicle due to some accident ( which later was contradicted by them only when once their customer care told me that vehicle is returned late by the previous customer).

The whole family trip was ruined at the last minute due to their unprofessional behaviour which later they tried to compensate by providing me another vehicle (Honda Amaze) which cannot accomodate more than 4 passengers. It seems that zoomcar is ethically compromised company which could have allocated the XUV to any other customer who had paid more than what I was paying as I had booked under some existing running offer at their website.

Due to their no show at the last minute, all our forthcoming plans were put on stake and we were left with no alternatives but to cancel the advance hotel bookings which attracted heavy financial losses over and above the countless follow ups and mental agony since morning 0355HRS. Despite our repeated requests we were denied access to any responsible and decision making authority to explore any other possible alternatives.

Going to file a consumer forum complaint against this highly ethically compromised company.

Please never ever book a car through this malicious and fraud company which is miles away from the standards set by foreign counterparts like Hertz and eurocar etc.