[Resolved] Zoom Car — pedal cycle did not unlock on starting trip

Pragati.24

from Surat, Gujarat

Address:

Pune, Maharashtra, 411057

I have started a trip on pedl.in. I have scanned the barcode but the trip didnt start because cycle dint unlock and my money is being on hold and i am not able to end trip. Please help. I am getting error on ending trip. Attached is the screenshot of the same. Please help me resolve this issue. I am not able to get zoomcar complaint no. Anywhere on google.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Feb 26, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

Zoomcar Customer Care's response Hello Pragati,

Greetings!

Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Request you to share us the below details at [protected]@zoomcar.com

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Kiran.S