[Resolved] Zoom Car — pedl cycle -unable to end trip

magarp

from Nagpur, Maharashtra

Address:	Pune, Maharashtra
Website:	[email protected]

I raised complaint for Cycle no-3236776 on 26th Oct-18 reason being unable to end trip.but the trip for the cycle were already ended on the same day.
Still the complaint is showing open status in my ZOOM car app due to this open complaint i am unable to unlock the next ride. i already communicate all this to Zoom support team but the every time send me to follow the steps mentioned below which i already follow.Also there are not more option on the path which they told me to do.
Step 1 : Click on the hamburger menu in app (three dots on the top left hand side)
Step 2 : Select My Trips
Step 3 : Select PEDL
Step 4 : Select the trip where issue needs to be reported
Step 5 : Follow on screen instructions.
I follow the above steps I got the following option on screen

1) I would like refund-
2) I Was involved in an accident
3) I Lost an item

I tried this open but this action not useful to close my complaint. Also trip for the cycle-3236776 is already ended so my request to zoomcar to close my complaint immediatly

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Dec 5, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the inconvenience caused. Kindly share the below details for us to have the issue checked.
Cycle #:
City:
Email ID:
Contact#:

Regards,
Imran
Zoomcar

Nov 05, 2018

Updated by magarp Hi,
please find below the required details.

Cycle- 3236776
city-Pune
Email [protected]@gmail.com
contact-[protected]

Regards
prakash Magar

Nov 19, 2018

Updated by magarp HI my complaint is still not resolved. Also my subscription were goes waist as due to open complaint I can't take ride for more than 20 days. Also as my earlier subscription is over the new subscription again start from 14th November & for this 49 Rs.were deducted from my paytm account . As my complaint is still open from last 24 days I have already face a loss of my first subscription money & again the new subscription were active which is no more useful for me so please refund my new subscription money, I am very much happy if you refund the money because I am not using your service as the response of your customer care was very bad & your service is very bad

Nov 20, 2018

Updated by magarp Any Update?