[Resolved]  Zoom Car — pedl zoomcar - trip not ending in app and being charged

Address:

Pune, Maharashtra, 411038

Dear zoom car team,

Regarding: cycle no. 101957
Area: durga coffee shop, kothrud, pune

Used pedl bike on 16 april 2018 from 7:32pm to 9:11pm.
I was charged rs. 12 when i attempted to end trip and balance got deducted.
But app is still showing that trip is not ended and i am being charged for usage.
I tried ending my trip but even after trying for 15-20mins i was unable to end the trip in app.
But my ride from app is not ending even after i have locked the bike at proper station and the trip fare is deducted from paytm account.
The outstanding amount for the ride is increasing for almost 12 hrs now.
The cycle is also missing from where it was parked before on the pedl stand and hence i am unable to trace it.
Require genuine and urgent help. Please support as i have already raised multiple mails for which i have not received any response.