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Zoomcar

[Resolved]  Zoom Car — profile update

Address: 201007
Website: www.zoomcar.com

One of my friend used my mobile number and email id for booking a zoomcar with his driving licence, but now when i am changing the profile it is not getting changed.
I called the customer care number of zoomcar and asked to change it but they told that now it cannot be changed.
But what can i do now... I want to book a zoomcar from my mobile number and email id but there is dl uploaded of my friend. Due to this issue i am not able to book zoomcar since long time. This is very bad. I was a regular customer of zoomcar but after this incident i have not booked a zoomcar yet. Please delete previous dl and change the name in profile section or allow me to change it by my side and delete the dl and aadhar uploaded of my friend.
I dont have any other email id and mobile number to book zoomcar from another number. And also i dont want to use another number.
I just want to use my own mobile number and email id only.
This is my permanent mobile number. I will use this on future only.
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Yes (3)
Nov 1, 2017
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Sep 24, 2017
Updated by Sumit Chauhan1998 do the update as soon as possible.
i want to book a car because i am planning to go outstation
Verified Support
Sep 26, 2017
Zoomcar Customer Care's response Hello Sumit,

Greetings!

We understand your concern here and we will be unable to unable to change the license once it is approved, however, kindly share your registered email ID for us to check the same.

Regards,
Appachu
Zoomcar
Sep 27, 2017
Updated by Sumit Chauhan1998 Registered email id - [protected]@gmail.com

Please reset my account atleast. I dont want my email id and mobile number associated with anyone else account. I want my DL to be linked with my mobile and email id.
You are saying to create a new account but how can i create because my details are linked with other persons account.
How can i create new then.
And i am not gonna use anyone else details to create my account.
In future if any mis happening happens from that person whose account is linked with mine email id and mobile number then you people will contacting on my number only because my mail id and contact no is mentioned. So i dont want my details to be linked with others.
Its a humble request either you please delete my details from that account or else i have to take my own actions.
This is now crossing the limits.
I want it to be deleted now.

Verified Support
Sep 28, 2017
Zoomcar Customer Care's response Hello Sumit,

We definitely understand your concern here. Our team will reach out to you shortly and will resolve the issue.

Regards,
Sowmya
Sep 28, 2017
Updated by Sumit Chauhan1998 I request you please do it fast.
I had my plans to go outdoor and i want to book zoomcar.
Daily i am contacting you and updating this issue.
What are you guys doing yarr...
Please resolve it or else tell me that you are not doing then i will do my own work...i know everythibg that you can do this but you are just irritating me...this is the last call i'm giving please do it..i will not reply next i will go legal...
Juat thats final
Upu people dont know how to treat the customers and how to help them
I am telling ypu my issue since last week but till now it is not resolved.
You know that you are hampering your business only by doing this
So its a kin request that do it or else tell me i'll manage now and you just wait and watch
 
3 Comments

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Comments

I booked a Car on 06 August 2017 and company cancel my booking but till now I don't get my refund
Solve the problem immediately
Reply
I need to get my refund from the zoomcar which i havent got it from more than 7 to 8 moths i have been trying the customer care number but people there do not seem to be bothered about my refund, they always say that they are gonna call us back, but i dint get any kind of response from them. Kindly make sure i get my refund soon
Reply
hello Zoomcar team

I want to change my emaail id from dhananjay.[protected]@specadel.com to [protected]@gmail.com

as I mention my previous email id that got block
so please change my new email id as [protected]@gmail.com
Reply
Zoomcar Customer Care's response, Jun 23, 2019
Verified Support
Hello Aishvarya,

Greetings!

Please escalate your issue through the contact us page, we will have a check.

Regards,
Ramya. S

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