Zoomcar Complaints & Reviews

I had successfully completed my 3 zoomcar trips but still my account is not reflecting my status updated to supermiler. I had made atleast 8 calls to customer care regarding the same and everytime i was told to wait. Today i got a message requesting to complete one more trip to get upgraded. As per the policy the moment i complete 2 trips or 400 kms i should be getting this upgradation which never happened.

The customer agents...

We hired a zoom car and at the time of starting the trip we asked about the tyre but they just asked us to fill the air ourselves but we insisted them to fill. Later after a day the same issue repeated during our long journey and there were two punctures and it was a rural area there we could hardly find a puncture shop luckily we found one and the bill was written in urdu and the same was uploaded and it wasn't refunded...

I rented car from nagpur (Ramdaspet) to travel to kanha. Here are the details of my booking:
* date of booking: 9/07/2017 (Same day was start of travel)
* end of booking: 13/07/2017
* package: 1000+ km
* total miles driven: 580 km

Car seemed ok with initial check list at the zoomcar store (As you can't tell everything by just putting ignition on). After riding half way into my journey, car started...

I had used zoomcar in january for about 3 days. While returning the vehicle, i came to know that i have been charged rs 2500/- for overspeeding.

I don't understand where these charges have come from. Firstly, zoomcar never informed me of these charges and secondly their claim that whenever you go above the speed limit, a loud buzzer/voice warns you about the speed, is false.

Neither was i not aware of the extra...

I booked the car for a day rental from zoomcar app on 5th march 2017. For the same, i was told to deposit rs. 5000 as security deposit which will be refunded back to my source payment method after the rented car is given back.

Now on 6th march 2017, i got an email from zoomcar that my money is refunded to citrus wallet in which i don't even have an account. First issue is how can the company transfer money into citrus wallet...

I've used Zoom car for around 5 times in the past, never experienced this issue until now. I've uploaded the reciept from the bank statement which depicts the petrol pump name and now when i spoke to the representative very annoying response he gave - to go back to the fuel pump and get the receipt. So is this the way you guys treat the customers?

Please initiate the refund amount.

Reg Ph number : [protected]...

As per companies norms the refund will be credited within 24 hours and if the worst case it will be 5 to 15 days takes time to refund... but, it is almost 18 days are gone still the amount is not refunded to bank account... we inquired the same with zoom customer care and we are not received any satisfactory explanation ... please help me to get back my amount..

Reg Mobile No. [protected]...

I booked a Ford Figo with Zoomcar under booking reference - JPS6T1RBW.
Picked up the vehicle from Mumbai Airport Multi level car park on the 30th of June, 2017 at 11am.
I was handed over the car by the zoomcar representative. I completed the formalities and took the car expecting for a smooth service. Upon leaving the premises, I noticed a great amount of wobble in the vehicle, thus, I found a safe spot and changed the tyre....

We have taken a trip on 4-7-2017 with a car Audi Q3 MH 14FC 4898 when we take pickup the executive hadn't informed us about the damages in the car properly as he was new for that branch. When we came back to deliver the vehicle one other executive came to take delivery and he has rectified the mistake which was not done by us and he is saying that we are the sinners ...
So, I Herby asks to the concerned person to justify the mistake...

I made the trip of audi Q3 on 04-07-17 at koramangala sonysignal. They shown all the damages before start the trip but they didn't shown the damage which happened on the top of the car. The open door of the top was already broken before they deliver but they are telling its broken by you. Its very planned thing to take the money from customers. Please make sure the thing and solve the problem...

This is related to the booking id (JPS6T13V9) for Scorpio is allocated at Electronics City. But when I reached the site, vehicle was not available and a CC person called me and suggested to take a cab to bellandur site and he promised to refund that cab amount and they will b ok if I exceed 5 to 10 kms bcz the different site is far from my place.

The patgeti thing is Now I am trying to contact CC for my refund. It's not at...

BOOKING ID - JPS6T3WQG

This is regards to Booking ID - JPS6T3WQG with Zoom Car. I had booked Maruti Swift from Ghaziabad location dated 17th June, 17. The car was handed over to me with small crack on front which I didn't notice at the time of pickup. While I was busy making video of back side of car before picking up the car, my brother who went there with me noticed the small crack & pointed out to executive available. Executive...

Zoomcar is cheating customer's with 'free fuel' tag.

BOOKING ID # JPS6T16QI
Place: Silk Board - Hosur Road (Hotel Ibis), Bangalore
Day travelled: 1st and 2nd of July, 2017
Car booked: Ford Endeavor

Security deposit: 5000/-
Fuel given: 1/3rd of tank
Fuel filled: 2200/-
Security deposit refunded: 4502/-

When I ask for full fuel refund, they were saying that,...

Place of Booking - Pune
Booking ID - JPS6TW4QB
Day - 23 June'2017
Security refund to be given back to me (customer) - 2000 Rs.
Refundable Fuel Filled by me (customer) - 500 Rs. (to be refunded by company, as given in advertised policy)
Expected return from ZoomCar - 2000 + 500 = 2500 Rs.

Actual return Zoomcar giving to me = Rs. 2264 (saying based on based on Zoomcar mileage and estimation...

Booking id: jps6tglbe
Car: maruti ciaz - regn # ka51c3811
Travellers : 2 - my wife and i

I had done a booking for pickup at chennai airport on 24 june at 9am.
After several calls the car arrived only after 930am.
The return was scheduled for 26 june at 7pm. I requested for an extension of 30 minutes. It was declined.

The car was not even cleaned and even the inside of the car was...

We booked a car with a loose bumper. The guy assured us that nothing ll happen. But the bumper flew off while driving and the brakes were also jammed. We have image proof of loose banner before taking the car. But zoom car now wants us to pay for the damages. We already complained this to them. No response.
We have videos which show that the bumper was already loose and when we contacted their support during the session, they said...

I booked a car in oct 2016 and i got a mail a few days back about paying ₹5000 for accidental damage. The amount was tooo much but they forced me to pay it or else they would take legal actions. I paid the amount because i didnt know what to do. They kept calling me too. I need the refund. The amount was too much. The company is looting us this way...

We had taken a zoomcar on rent (Booking id jps6tw0bi) on 11th june. We had returned the car in the same condition in which we had borrowed it. There were scratches already on the car before we picked it up. But the zoomcar executives created a scene when we wanted to return the car and started asking for 10 thousand rupees. We dropped the car at 4 pm but they didn't allow us to drop. Then at 9 pm they allowed us to drop but kept asking 10...

Have used rented car from zoom car from 1st jan 2017 to 6th jan 2017.
Had refunds from zoom car against initial security money and for petrol filled during the trip.
Am yet to receive 2400/ from zoom car. Now on zoom car customer care number there is no option to speak to zoom car executives, so really don't k now how to get my money back..
My contact no: [protected]......

Hello,
This is narayanadas pavan kumar, i had booked the zoom car on 12 th june nj, so the booking has been cancelled., due to iam less than 20 years old... So my money has been debit to zoom car acnt so pls refund my money as soon as possible... For any queries call [protected] sir argent sir my money please refund my money sir ok sir please please....