Zoomcar Complaints & Reviews

We booked a car, but it got wrecked in between our journey. Our whole trip got spoiled, we have to stand outside on the highway while raining for 3 hours. They promised to return the taxi amount too, but now instead of returning the amount they are imposing unethical charges on us.
We used our car for half of the kilometeres only.
Instead of returning the paid amount and the taxi amount, they are imposing a huge outstanding amount.

We booked a zoom car on 7th Sep 2017 in Bangalore from Garuda Mall (Booking ID: JPS6TVL4K ). we received the car on 8th Sep and we had to go to coorg from Bangalore but while going to coorg our car broke down. we called up Zoom car and their representatives told us that you give the car back and we will provide you a other vehicle, we agreed. However, zoom car called us again and told us that they would not be able to provide a vehicle, i.e we need to book a separate car from Coorg to Bangalore and they will give us the full refund for that and they will be taking the car which we booked from zoom from coorg itself, we again agreed to this also. we booked a car from coorg and came back to Bangalore. After coming to Bangalore we got a call from zoom car saying that we broke the clutch plate of the car and we need to pay 10, 000 for it, where in we only drove it for around 280 km, there is no way by which we could have broke the clutch plate. we raised a complaint to zoom car and consumer affair regarding this and we told them the whole scenario so they stopped calling or sending emails. Now again after 20 days they contacted us saying we need to pay 10, 000 rupees for driving the car more than the given limit which is completely wrong we did not even drove the car half way. we gave it back to zoom car representatives in coorg itself where in zoom car is saying in their email that the car was given by us at magrath road on 9th of sep. we were in coorg on 9th sep 2017. clearly they are running a scam. Now they are threatening us by saying that they will send a legal notice.

Please help we want our refund from zoom car.

I had made a zoom. Car booking on august second, and paid rs. 5957 in total for the same. For some reason the booking was cancelled and i got a message saying refund will be initiated shortly. After waiting for almost a full month i complained to the customer care and got the refund on september 27th. For some reason today i get a message from. My bank saying rs.5957 has been debited from my account, and upon inquiring it was treated as a wrong reversal of cash and zoomcar has taken back the refunded money. This is ridiculous and i don't understand why this happened and why i am not contacted first before anything like this.
There have been multiple problems caused to us by this company recently.
Please see to it that the money is refunded immediately.

I, sujoy acharjee, have booked my complaint for refund on 07-10-17.
Booking no: jps6t4wxd

I haven't received the refund of 5000 inr as security deposit yet even after one week after booking the request.

I am very sorry to say, your services in this regard are not satisfactory at all.

Please intimate the action you have taken against this complaint immediately.

The car was picked up almost around 1 hour late than the pickup time as my arrival to nagpur was delayed.
The car was returned 20 mins late than the designated return time and i was charged late fee 300 rs and late charge 120rs which is really not cool.
The zoomcar picup and drop point is in the midst of a slum area with narrow roads making it difficult to drive and navigate to that place. The delay is to be considered looking at the traffi on roads.
All this can be considered as a matter os standard policy but is not right as per customer service point.
The main problem is the inspection done by the executive, very arrogant, chewin pan masala or tobacco and hard to understand as well as smells irritating when he talks to you.
He did not accpet the car back immediately for inspection as he wanted to first ear the pan masala.
Was trying to shiw dents and threaten for the charges on it to be levied when they were present from before had to show the video backwards and forwards again and again to make him agree that they were present when the car was handed over.
He the strted to claim that the car smels like smoking and conlcluded that i have smoked in the car and there will be fon it as well.
I was just feeling like he is trying to extort money by trying all possible reasons and says at last “ nai jamta to mat lo gaadi zoomcar se” with few abuses.
Serious training is required on how to deal with customer’s in person.
The first ride expected was to be hassle free and enjoyable but indeed was painful and unfriendly at last when it ended.
Zoomcar you need to work on better customer service and experience else the day is not far away when you will be thrown out of business even when you have all the other aspects good.
Booking id-jps6tf0ny

I booked the vehicle and collected at 7:20pm on 13th october from kokane chowk branch and i returned the vehicle at 10:30pm the same night.
I had booked elite i20 for 60km free and paid advance amount of 680 as fair charges.
But when i returned the vehicle the vehicle collector told me you have used 349km and pay the outstanding amount of rs.3500. Fuel while collecting was 90% and while handing over back the vehicle fuel was 75-80%.

And total as per google maps route i have travelled around 60kms only then how the reading shows 349kms extra run.

I'm using zoomcar service from almost 3 years and took several rides. This time i had very bad experience, as i booked car

Ford figo with booking id jps6t4vij on 6th october, 2017 4:00. Car which was allocated was zap car and i have to pick car

From some apartment. As per instruction i found car located at same place. As per zoomcar instruction i filled up checklist,

While filling up checklist i have mentioned there is damage in front as well rear bonnet, and driver side glass has damage.

After that i took ride and dropped back at 6th, october 20174 15:35. I'm aware that zoomcar takes sometime to calculate

Outstanding amount as well refund so i was waiting for that. 6th october, 2017 23:07 i received text message as well email

For your booking id jps6t4vij, no charges are outstanding nor any refund due. Next day 7th, october 2017 i got call from

Zoomcar saying that you have outstanding amount of rs. 7000 against damage charges of previous booking. That lady was so rude

When i said i need proof for damage, for moment she got quite and than she said do you have any proof for not making damage

And conversion end up with several warnings from zoomcar (Like legal action are waiting and etc...). Later words i raised

Complaint through their customer care. During last 72 hours they called me several times by saying we need some more time to

Investigate. I was ok with that finally 10th october, 2017 i got call from zoomcar by saying charges are valid and there is

Damage and you need to bare this charges.

Points from my side:
1. If damage was there, why i have received message which says there is no any outstanding. Which is attached.

2. I requested for the images with time stamp for damage. Still nothing has been given from there side.

3. Damage is reported after 24 hours of dropping time.

4. No any investigation proof provided from zoomcar side. The reason given is before you whoever customer used car he agreed

There was no damage. After you who ever customer used says there is damage. This is not valid reason to pay 7000 inr.

5. It was apartment so i think parking should have cctv, which might clear the things.

6. Where i parked car there construction work was going on, kids were playing in parking that also can be reason for damage

(After i dropped).

7. During pick up my checklist has mentioned that there was damage in front as well rear bonnet.

8. Final point is after every process and calculation got over after 18 hour they saw damage. While calculating km and

Filling up checklist time from there side they din't show?

Dl 1n 8719, maroon colour 4 wheeler jeep.. The driver was driving very harshly it was just about to hit me when soon i realised and turned to the side. This incident occurred around 7:45 pm, 13th of october 2017 inside iiser mohali campus on the way to hostel.
I may have gone with this case to the police, but i thought it's better that the matter settles between you and your client.
I hope you will be considering this matter seriously as i have eye witness for the issue.

Booked zoomcar (Booking id: jps6tv665) on 13 sep '17, paid rs.1520 online and received confirmation email from zoomcar. On reaching the pick-up site the executive there told me that he cannot provide the vehicle as the license is pending for approval on the app. On calling customer care, they said they have to reject the license for some reason and cancel the booking and promised full refund. Haven't received the refund and not even a confirmation mail for refund till date.

I cancelled my booking and it has been 20 days now but i did not get my refund. Zoomcar initiated the refund on 27 september ‘17 and even there application shows that refund has been completed.

I tried contacting them and they just gave me the payu transaction id and asked me to follow up which is useless. There is no way to contact and talk to a zoomcar care executive. They just have an automatic reply that refund is conplete. This is just disgusting. This was the first time i had such an experience with any website.

I recommend all of you to please beware while making any payments at zoomcar.com

Hello zoomcar,

Thanks for the troublesome experience that you have given to us.
We have booked zoom car for our kerala trip from 7th oct (10 am) to 10th oct (6 pm) which is around rs 8600 for 80 hours and 800 km (Booking id : jps6tv2tq)
The car given to us has diesel leakage problem which we noticed it on 9th at 12 pm after we reached our resort in munnar.
It took close to 18 customer support calls and 10 hours for them to tow the vehicle which eventually means we have not enjoyed one complete day of our resort stay which is rs 8000 for single day. Basically half of our trip went in talking to zoomcar customer care loosing the mental peace.
Cs guys will call every 10 minutes and ask what is the problem? I dont even understand how poorly they maintain the record of earlier calls. After so much of fuss and towing the vehicle, another customer support guy calls and asks us the status of returning the vehicle on 10th oct as it is nearing the end of the trip.

After towing the vehicle they have added rs 10000 to our trip telling it as vehicle damage fee as per the so called zoomcar policy.

However the vehicle is towed and it took 3 days for them to get the service report which told that there is no problem for our end, it is eventually the mistake of zoom car for handing over the vehicle which has a diesel leakage problem which would have been catastrophic.

We have not gone out of our munnar resort because of this and we have to take the next days flight back to hyderabad so we booked a cab and came.
Now coming to again so called refund policy, they told they will reimbursement the cab bill which is rs 2800 which is same as the unused hours amount.
Hence, there is no loss to zoom car because they are refunding unused hours. They are not at all penalizing themselves for handing over the wrong vehicle to customer.
We are asking refund for unused hours as well as return cab bill which is close to rs 5000

The loss from my end is
1) compromised in roaming in munnar as we didnt had vehicle
2) one complete day in answering customer care calls.
3) lost mental peace in the most awaited trip

Finally i never want to encourage anybody in taking zoom car as they are not maintaining vehicles in good condition and having a very poor customer support.

Thanks,
Sriharsha

I have put the petrol for ford figo, for booking i'd jps6tflei. For rupees 700. I got the customer copy bill. And submitted the same.

Still i didn't get the refund, stating that it is not the bill. I didn't put the petrol for my own car. You can call the car owner and check whether it is, filled with diesel or not.
I was given with low fuel only. I switched off the a. C. For half an hour, until i get a petrol station.

Value the customer and please reimburse the bill of 700

Hello all,

As it says, zoom is not for the cars, it refers to the speed with which they prey on their customers. Something similar happened with me when i got a ford figo with my booking id is jps6t4xca

I picked up my car at 9 pm which was running fine, though it was only around 10 km after which i went to have a tea at a road side shop. And the car had weird noises from the engine while starting.
In a matter of 2-3 minutes, the breaks got jammed and i called the zoom car support.
I spoke to azam, from their support. I explained him the issue, and he got the car towed. Thanks to azam who offered me to get a cab and he assured to get it reimbursed. I took an ola to my home, after handling the keys to the nearest zoom car facility at the royal meenakshi mall

Despite of the car having gps and was locked, parked safely, i had been getting calls till 2 am to explain the issue and tell the location of their car.
Next morning i wake up and have a fine of rs. 10, 000 reflecting on my account.
Also, i got a call saying that i damaged the car.
How can that be possible when i didn't even go beyond a speed of 50 km/h. And there are no dents. Not to forget, i had been driving since past 7 years and by god's grace never met with an accident or gave a hurt to the car i'm driving.

Now, i have an open question to all, "what should be the penalty of paying for the car, and getting a defected one, standing in the middle of the road even if you're driving safely with all measures and most importantly the calls for a fine!!! With a threat, if you don’t pay, legal actions are waiting for you at your doorstep.

I had booked zoomcar today and the total amount for the booking was 5625/-, which was to be paid upfront. After payment, i received message that my profile verification is pending for which i uploaded my driving licence. Zoomcar declined the license copy stating that my face is not clear in the image. My license is old and i have it in that condition only so i cannot provide better copy. As zoomcar did not accept it, it led into cancellation and they deducted 50% amount without any fault of mine.
They should have done the verification prior to taking money from me. And if they cannot accept the license, they are not entitled to charge me any money.
As this is complete fraudulent case, request you to look into it and help me getting the complete refund.

Hello zoom car,

Date: 18/09/2017
Registered number: [protected]
My number:[protected]
[protected]

On 18th sept we had rented zoom car (Swift). I had paid deposit of 5000 inr. Due to some issues, i was about 50 mins late for submitting the vehicle. So, i was asked to pay 395 inr for the late charges as cash! I paid that amount to the guy who collected the vehicle. He told me that you will receive the payment confirmation on your mail. So, i didn't ask for receipt. Now, i see that you have deducted the amount from my deposit as well. This is pathetic!

Very bad! I've not lost only money! I've also lost the trust on such a good company!

Hi,

Today i made a booking with zoomcar where i am supposed to take the vehicle from a residence area, which is 11 kms away from my residence. I went there by 2 o clock and tried unlocking the vehicle using the app. Then i got a error message saying that i am having an outstanding amount, which i should pay to get this car. I was bit shocked and made a call to customer care. They told i have a outstanding payment for booking made on 14 may 2015. Regrading this booking, it was a cancelled booking during that time zoomcar was not having cancellation charges. I don't know then how this outstanding amount is accumulated. The second question raised is cancellation amount is never can be greater than booking amount, so they how a outstanding amount. These are the fraud charges and zoomcar is cheating the customers like this. I am not allowed to take my scheduled car, which again lost me my hard earned money and customer support told i cant cancel the booking or no refund is giving for the same. We cant able to believe zoomcar anymore, there is no assure where you will get our schedule vehicle. Think of peoples who are urgently booked. Please no one do that may ended up in disappointment.

After 14 may 2015, i had made more than 10 bookings with zoomcar, never faced any issues. Its so ridiculous and fishy being after almost 3 years why they are asking for a outstanding amount. Zoomcar is not cared even to call or cancel my booking or help me to get the car. Zoomcar is giving least value to our money and time.

I am filing a complaint with consumerhelpline of india government and further moving to consumer court.

Pathetic and horrible disagreeable service from zoomcar. Zoomcar is just looting the customers and suggest not to use zoomcar instead use drivezy or others

Booking id: - jps6t4hgv
Mob :- [protected]

I have booked the vechical on 3rd oct and return on same date with in deal time with no excess km usage plus i refill tank for 1000 rs and i uploaded the supported document for refund. But after insted of refunding the 1000 rs from zoom end i got a notification in zoom app that outstanding amount of 4200 rs after that i called your customer care to check the reson for that and response from zoom was shocking to me as zoom response was the outstading amount against "document lost" that is totally incorrect as i finished my trip i have handed car in front of their parner only and their partner checked the car for any damages and their partner only parked the car by checking inside the car for any damages and importantly he checked the dash board box for documents after everything is completed checked by their partner and finally their partner inform us at end after checking the car to lock the car by using app, then only i have locked the car. So its clear from my end i have not lost or damage any documents, so i registering complaint in this forum for justice to remove the incorrect outstanding amount and refund my 1000 rs for fuel which i have paid additionally. Looking forward for support to get justice.

I have booked zoom car on 02, oct, 17 with my registered id [protected] booking id jps6t48wa scorpio my pickup time was 4 pm when i taken car some damage scratch were there but fleet was in hurry he said take the car and go then in papers the road tax was expired on 30 sep i have the xerox also i told to fleet he told that its not my issue u go nothing will hapeen i gone and police caught me i given rs700 fine for that, when returned the car in evening i told the isse to fleet he said that money will get refunded, but when i reached home i chkd the app there the zoom car has charged fine against me only 2000 i was shocked when i called they said u hv done damage and so we cant return the security 2000, i am a poor students they cheated me, if in india justice is there please give my money back sir. Now i am calling theyare disconnecting my callthey dontehave full documents still cheating us
Thanku

I booked a zoom car on 29 september i start my journey from banglore to mysore the car drop time is 12 am but the locked the car at 7 am when i call to the customer care the tell to pay 6380 to extend the time i pay that amount after one our they un locked the car when i calling so much time after unlocking the car stering is getting so much tight i call to customer so much time they ask the silly question finally i take the picture of stering and email them then one person will call and tell that we tow this car we are wating one hour but nobody will come to take the car then i again call and tell that we drop this car to puja kalyan mantapa at 6 pm they tell ok our tow van will wating you give the car key to tow person i arrived at 5.30 pm and wait one hour but nobody will come to take the car after one person will and tell that towing person is busy with other vender you it's will come after 3 hours then they tell that you give the key to other person and give that person number then i tell nobody is here than they tell to drop the car to carvery motor then i tell i can give this car to carvery motor because is stering is very tight i drop this car to puja kalyan mantapa only you sent the tow van and collect than they tell if any thing will happen with car you are only responsible

Dear zoomcar,
I want to book a car from your app, but unfortunately when i entered my email id and birth date got some spelling mistake in it and now i am unable to book a car. Please solve my issue asap i really want to book a car at earliest. And even i was unable to speak to your customer care for above said issue
My wrong email id is : [protected]@gmail.com
My correct email id : [protected]@gmail.com
My wrong date of birth : 01/01/1991