Zoomcar Complaints & Reviews

Hello zoom car,

Date: 18/09/2017
Registered number: [protected]
My number:[protected]
[protected]

On 18th sept we had rented zoom car (Swift). I had paid deposit of 5000 inr. Due to some issues, i was about 50 mins late for submitting the vehicle. So, i was asked to pay 395 inr for the late charges as cash! I paid that amount to the guy who collected the vehicle. He told me that you will receive the payment confirmation on your mail. So, i didn't ask for receipt. Now, i see that you have deducted the amount from my deposit as well. This is pathetic!

Very bad! I've not lost only money! I've also lost the trust on such a good company!

Hi,

Today i made a booking with zoomcar where i am supposed to take the vehicle from a residence area, which is 11 kms away from my residence. I went there by 2 o clock and tried unlocking the vehicle using the app. Then i got a error message saying that i am having an outstanding amount, which i should pay to get this car. I was bit shocked and made a call to customer care. They told i have a outstanding payment for booking made on 14 may 2015. Regrading this booking, it was a cancelled booking during that time zoomcar was not having cancellation charges. I don't know then how this outstanding amount is accumulated. The second question raised is cancellation amount is never can be greater than booking amount, so they how a outstanding amount. These are the fraud charges and zoomcar is cheating the customers like this. I am not allowed to take my scheduled car, which again lost me my hard earned money and customer support told i cant cancel the booking or no refund is giving for the same. We cant able to believe zoomcar anymore, there is no assure where you will get our schedule vehicle. Think of peoples who are urgently booked. Please no one do that may ended up in disappointment.

After 14 may 2015, i had made more than 10 bookings with zoomcar, never faced any issues. Its so ridiculous and fishy being after almost 3 years why they are asking for a outstanding amount. Zoomcar is not cared even to call or cancel my booking or help me to get the car. Zoomcar is giving least value to our money and time.

I am filing a complaint with consumerhelpline of india government and further moving to consumer court.

Pathetic and horrible disagreeable service from zoomcar. Zoomcar is just looting the customers and suggest not to use zoomcar instead use drivezy or others

Booking id: - jps6t4hgv
Mob :- [protected]

I have booked the vechical on 3rd oct and return on same date with in deal time with no excess km usage plus i refill tank for 1000 rs and i uploaded the supported document for refund. But after insted of refunding the 1000 rs from zoom end i got a notification in zoom app that outstanding amount of 4200 rs after that i called your customer care to check the reson for that and response from zoom was shocking to me as zoom response was the outstading amount against "document lost" that is totally incorrect as i finished my trip i have handed car in front of their parner only and their partner checked the car for any damages and their partner only parked the car by checking inside the car for any damages and importantly he checked the dash board box for documents after everything is completed checked by their partner and finally their partner inform us at end after checking the car to lock the car by using app, then only i have locked the car. So its clear from my end i have not lost or damage any documents, so i registering complaint in this forum for justice to remove the incorrect outstanding amount and refund my 1000 rs for fuel which i have paid additionally. Looking forward for support to get justice.

I have booked zoom car on 02, oct, 17 with my registered id [protected] booking id jps6t48wa scorpio my pickup time was 4 pm when i taken car some damage scratch were there but fleet was in hurry he said take the car and go then in papers the road tax was expired on 30 sep i have the xerox also i told to fleet he told that its not my issue u go nothing will hapeen i gone and police caught me i given rs700 fine for that, when returned the car in evening i told the isse to fleet he said that money will get refunded, but when i reached home i chkd the app there the zoom car has charged fine against me only 2000 i was shocked when i called they said u hv done damage and so we cant return the security 2000, i am a poor students they cheated me, if in india justice is there please give my money back sir. Now i am calling theyare disconnecting my callthey dontehave full documents still cheating us
Thanku

I booked a zoom car on 29 september i start my journey from banglore to mysore the car drop time is 12 am but the locked the car at 7 am when i call to the customer care the tell to pay 6380 to extend the time i pay that amount after one our they un locked the car when i calling so much time after unlocking the car stering is getting so much tight i call to customer so much time they ask the silly question finally i take the picture of stering and email them then one person will call and tell that we tow this car we are wating one hour but nobody will come to take the car then i again call and tell that we drop this car to puja kalyan mantapa at 6 pm they tell ok our tow van will wating you give the car key to tow person i arrived at 5.30 pm and wait one hour but nobody will come to take the car after one person will and tell that towing person is busy with other vender you it's will come after 3 hours then they tell that you give the key to other person and give that person number then i tell nobody is here than they tell to drop the car to carvery motor then i tell i can give this car to carvery motor because is stering is very tight i drop this car to puja kalyan mantapa only you sent the tow van and collect than they tell if any thing will happen with car you are only responsible

Dear zoomcar,
I want to book a car from your app, but unfortunately when i entered my email id and birth date got some spelling mistake in it and now i am unable to book a car. Please solve my issue asap i really want to book a car at earliest. And even i was unable to speak to your customer care for above said issue
My wrong email id is : [protected]@gmail.com
My correct email id : [protected]@gmail.com
My wrong date of birth : 01/01/1991

I have booked zoom car from my friend account, and we booked i20 blue colour for 24th september 2017 in coimbatore and we returned it on same date. By returning back the service provider guy asked 1000 rupees for minor damage charges. And we asked him the proper reason he was unable to reply. And fuel is also not filled while giving the car. On the way we put 1000 rupees fuel. So we paid totaly 6000 rupees for 380 km with unnecessary damage charge. So i am totally disappointed with ur service provider guy... He dint give a proper reason and his communication was totally rude and bad. So 2nd time i am experiencing this.

One of my friend used my mobile number and email id for booking a zoomcar with his driving licence, but now when i am changing the profile it is not getting changed.
I called the customer care number of zoomcar and asked to change it but they told that now it cannot be changed.
But what can i do now... I want to book a zoomcar from my mobile number and email id but there is dl uploaded of my friend. Due to this issue i am not...

Booking id jps6tdpb5 at trivandrum 17 sept - 19 sept

They have charged me a fraudulent damage fee of rs 5000 without showing any proof that the damage occurred during my trip.

The attendant checked us out during drop off and certified that there was no damage to the car. He assured us that we would get the complete security deposit back. Due to this, we did not take any photos as the attendant had checked us out on the app and showed us the refund status of rs 5000 on the app.

As soon as we left, the slimy attendant added a damage fee within 10min.
When we asked for the damage photo, they emailed a photo of a car (Which does not even look like the car we rented) and refuse to give us a timestamped photo of the same.

Even during pickup, the attendant refused to click photos of the car and said that they were all in the records. It was raining very heavily and the entire parking lot was completely flooded. It was impossible to get out and click photos. So much for being considerate to the attendant.

After we left the lot, we took a video of the car which has even been shared to them.

This is a huge scam. They are refusing to share timestamped photos of both before car pickup and after car dropoff and are claiming that it is against the zoomcar policies?!

They first said that they do not have photos from before the pickup and now they are saying that they have it but will not share it.

How does one investigate a damage without any photos from before and after?

I demand a complete reversal of my security deposit of rs 5000 as there is absolutely no basis for the charge.

There was absolutely no incident or accident that occurred during the trip.

The customer service has been a complete nightmare and i hope this forum will help me get this incident resolved.

Added photos that they shared and what i have. The color of the car is also different! This is a complete fraud!

Sir, i am aishwarya. I booked a car in your site and cancelled immediately after 30min. I noticed that half the amount i paid will be deduced and half will be refunded.
Sir, does immediate cancellation won't get full amount refunded, if not it's that right i[censored] make it half amount??
Please consider this... And i have done a new booking too..
Sir please consider this issue and hope u reply soon

I have booked the zoom car for 10 hours duration from 8 am to 6 pm. At around 3.45 pm i extended my booking for another 1 hour till 7 pm. That time i got extended time on zoom car app also and rs. 204 also got deducted from my account instantly. Later while dropping off vehicle at 6.30 pm, got a call that my extended booking got reversed and i have to pay rs. 470. But when i checked with the dropping representative they also showed the message that amount has been reversed due to technical problem not because of me. So i am ready to pay 204, for which i extended my booking for 1 hour not for zoom car mistake and they are charging for late return charge.

Billing and charges billing

Hi attached is the invoice charged for my last booking. I have 2 queries

1. Booking was done using axis bank 20% offer. So a discount of 960 should be applicable and during payment the discount is reflected. But as soon as the payment is done there is an outstanding amount 960 reflected. I was told to pay it and will be refunded after the trip is completed. But refund of 960 is not initiated. Please explain.

2. There was a damage to the car since a pig ran under my car while i was on the way form tirupathi to chennai. And 15000/- is changed as damage cost. Without any initial inception by the service team they asked me to pay 15, 000. So will you clarify why 15000 is cost apart form insurance.? I hope zoom car is having insurance covered. And initially they asked to pay 10, 000 and submit my original license and later for not submitting my licence i was charged 5000 extra. So my question is after the damage is estimated and insurance is claimed will you share the damage invoice and how much it cost.?

Do i need to file a fir for my accident and share what all happened with my booking.?

Please arrange a call back to clarify my questions.

I uploaded my driving liscence in zoom car app. But later i saw it was rejected. The picture was clear and proper. Dl is havinng proper deatils. I already dropped 3 mail, but i am yet to get any reply from them regarding the rejection. I also asked them in email that how to get it approved.
But the 3 rd class, stupid, unprofessional customer service dint reply to my mail. They only call you when you dont make any payment.
Registered ph : [protected]
Email : [protected]@gmail.com

Horrible and terrible experience with ZOOM CARS!
Booking Id: JPS6TVGRE
Car: Ford Endeavour

We (team of 7 members) took a Ford Endeavour from Chandigarh Railway Station to Kasauli on 10th September 2017 at 8am.

Actually we booked for Mahindra XUV500 (7 Seater) from 8am to 8pm, 240 kms package. Amount was 4200 + 1500 (security deposit). We got a call at 6am from a representative informing that XUV500 is not available because of some mechanical issue. Hence they offered Mahindra Scorpio or Ford Endeavour. We chose Ford Endeavour.

Condition of the car – Outside mostly with scratches! (Can be ignored). I didn’t know about the internal mechanical condition of the car as I am not an expert in car mechanics. Anyway the best (or the worst) part is once you start driving it.

While on the move, on the highway travelling around 60kms, the car starts shuddering and the accelerator was rising on its own. I had to be cautious. I guess I was right because once the uphill section started towards Kasauli, the car refused to move and soon, after few kilometres, there was a ‘burning’ smell in the car. There was a point where the clutch refused to hold. It was a struggle to drive. We stopped the car immediately on the road side.

We tried calling Zoom car customer care and finally they gave us this option. After few calls to Zoom and a conference call with Ford’s customer care we were advised to leave the car which will be towed by their car service office for repair. Since we were left with no car, I was told by representative to hire a taxi for local sightseeing and also for the trip back to Kharar for which the money will be ‘reimbursed’. I don't have any written communication on the same. Next big mistake from our side. In my Zoomcar App, it started showing OUTSTANDING AMOUNT of Rs.10, 000.

The trip which would have cost me around Rs.2500 in my car, cost me around Rs.4300. We submitted the same next day to the zoomcar. Since then I am calling zoom car for my refund, there is not even one direct number where I can call. Other than the call centre, I am fed up of talking to 10 different people at ten different times. Do these guys even take their jobs seriously is my next big question. Every time I call your customer care, there is a new lady or gentleman, who will ask me my whole story again and then end the call by saying “will give you a call back in 10 minutes sir” which never happened.

On 14th September, the lady at the other end tells me “sir we have got a service report saying that you damaged the car”!! Great!! So this is what happens when you trust a company like Zoom! You give me a car that was not mechanically sound in the first place, ruin my holiday enjoyment, block my money and then in the end, blame me.

When I didn't agree, I was told by that person they will resolve this issue by talking to some other higher officials. So finally I got another call from a lady saying that they got the service report and it says the “Customer has damaged the car” hence “No Refund”! According to him, the service report suggests I drove the car in half clutch which resulted in the clutch burning up. If I did drive like this, how can a clutch go away within 60kms of driving? She said nothing can be done and this case is closed and I am supposed to PAY OUTSTANDING AMOUNT OF RS.8500 ON THE SAME DAY OR ELSE THEY WILL LEGALLY FILE A CASE. Wow; how brilliant they are!! Another customer with similar complaint: https://www.facebook.com/zoomcar.in/posts/[protected]

Questions now are:
Are they going to refund my money of Rs.1500 which they got as security deposit?
Are they going to refund my money of Rs.4300 which was given to cab?
Why should pay an amount for damage without any proof?

List of similar complaints:
https://www.consumercomplaints.in/zoom-car-b111572
https://www.complaintboard.in/complaints-reviews/zoomcar-l563342.html
https://we.nextbigwhat.com/t/whats-wrong-with-zoomcar/2342

My experience:

• No compliance to service commitments
• Poorly maintained vehicles
• Unresponsive customer care & poorly managed roadside assistance
• Disconnected systems, information asymmetry among teams, disrespectful behaviour of employees & lack of accountability among senior employees
• Unethical practices of keeping customer’s money
• Charging customers for wrong/unproven/illegitimate reasons

We tried contacting the customer care number but it only takes u to ivr recording. The stupid thing is they have a service only for complintimg the transaction. We tried contacting for 3 days. They reply to mail after a long wait. This is outrageous and silly. Im frustrated and want it to be seen immediately. It caused me to much mental stress. Writing them mail and calling them from 2/3 phone. For 3/4 days

Please dont recommend anyone to zoomcar, they are the no 1 fraud website. This 8th sept, we booked a car and the cab had a breakdown due to clutch plate issue however later they came blaming us for the issue and have made us to pay additional 12k. We have been blocked from loggin in to website and phone no has been blocked barred into support portal. We never even got a replacement cab from them. They have taken their cab back but whatever the amount we paid for zoom is never returned to us.

My booking id is jps6ta3la. It's already been more than 15 days. I got refund is paytm wallet. But once i clicked on return to bank it's neither in my wallet nor in the source account. You always reply the same like this". Hi nikhil malgundkar,

For your booking jps6ta3la, we have processed a refund of inr 2000.0 to your source account on 24th august 2017 1:06 am. It should reflect in your account in upto 15 days. You may now check your refund details on the zoomcar app or website in the"my bookings"section.

If you have any further queries related to refunds, you may respond back to this email. We will be happy to assist.

Regards,
Team zoomcar."

It's still not there.. Plz help me soon

Hi all,

I have had an awesome journey with zoomcar up until now, when i am charged a damage fine of inr 7, 000/- for no true reason.
I understand all kinds of fine and charges levied as (You can check my history that) i've been an avid user (Booking zoomcar in the past years, since it's onset in bangalore). I've even recommended and got my friends as customers to zoomcar through the app and also with word of mouth propaganda.

But, with this painful and unjust incident of being fined unreasonably and how i was spoken to by customer care with this booking i'm not sure i will be able to trust zoomcar ever again.
This is clear insult to me as a driver as well!

When i submitted my car, it was checked thoroughly by the zoomcar executive and he himself completed the 'end trip formalities'. At that point it he did not say anything about the damages. My trip outstanding showed zero. Once i left the place i saw that my booking shows an outstanding amount of 7000 because of damage charges. I was shocked and surprised and i immediately complained to their customer team. They came back to me saying i had damaged their windshield and hence i was charged 7000. I clearly told him this is false and baseless and why did the executive not highlighted this before completing my end trip formalities? To which he started arguing and spoke to me in a very rude and unprofessional manner. I was so shocked to see him talking in this way. I told him i have video of before and after the drive (Of car) and there is no sign of any damage (Caused by me) whatsoever but he was in no mood to entertain my request. He simply said they have investigated and i need to pay. All this happened within 4 hours of me completing the trip (Just imagine how quickly they investigated everything as if they had nothing to investigate)

My questions -

1. If there were damages, why did the executive completed the formalities mentioning no damages?
2. Why was the damage evidence and report not shared with me?
3. When i contacted them, they said windshield got damaged due to stone hitting, but i still can't find any damage visible to my naked eye in the photos which i took after my trip
4. Zoomcar policies state that (Attaching the proof as well) for any major damage to windshield the charges are 7000. If it was a major damage how come your executive did not notice while checking the car with me? If the so called damage is not even visible to naked eyes, how can you categorize it under major damage?

Please let me know if i can still trust anyone from zoomcar team for justice in this regard? I'm being threatened by zoomcar legal team with legal proceeding. I really don't want to pay for something without any fault of mine. The money we earn is our hard earned money and i can't let someone take it away by fooling me. I will fight until justice is done. I request all of you who faced similar situation to rise and fight these fraudsters.

Thanks,
Nitin
Booking id - jps6talot

Zoom booking number jps6tetq5.
I have alredy had an issue with this booking for overspeeding charge. Since the car doesnt go over 110km/h. Once the car went over 120km/h. Also they charged₹ 2500 without informing for overspeed. Also i got a offer message saying that if i return the car with full tank i can re imburse the fuel charge and 500z points.
I have returned the car with full tank. Bit i didnt get the 500 zoom points as zoom car promised. Please revert back asap.
Thanks

I had booked a zoom car under booking id jps6teyy2. It is new ford ecosport. The tital kms driven was less than 2000 when i took the car and while travelling there was heavy rain in bangalore while using the vipers i noticed the windshield started to crack. Now i have been charged for this damage. Incase due to my driving if stone or any external damages due to drivers negligence is being charged makes sense.
Even after explaining the customer support about it they are adamant for me to pay.
Even a mechanic who saw says its not my fault and it will be replaced for free by ford. Even after requesting the support that i am ready to get the windshield replaced from my side they are not ready to listen.