Zoomcar Complaints & Reviews

I uploaded my driving liscence in zoom car app. But later i saw it was rejected. The picture was clear and proper. Dl is havinng proper deatils. I already dropped 3 mail, but i am yet to get any reply from them regarding the rejection. I also asked them in email that how to get it approved.
But the 3 rd class, stupid, unprofessional customer service dint reply to my mail. They only call you when you dont make any payment.
Registered ph : [protected]
Email : [protected]@gmail.com

Horrible and terrible experience with ZOOM CARS!
Booking Id: JPS6TVGRE
Car: Ford Endeavour

We (team of 7 members) took a Ford Endeavour from Chandigarh Railway Station to Kasauli on 10th September 2017 at 8am.

Actually we booked for Mahindra XUV500 (7 Seater) from 8am to 8pm, 240 kms package. Amount was 4200 + 1500 (security deposit). We got a call at 6am from a representative informing that XUV500 is not available because of some mechanical issue. Hence they offered Mahindra Scorpio or Ford Endeavour. We chose Ford Endeavour.

Condition of the car – Outside mostly with scratches! (Can be ignored). I didn’t know about the internal mechanical condition of the car as I am not an expert in car mechanics. Anyway the best (or the worst) part is once you start driving it.

While on the move, on the highway travelling around 60kms, the car starts shuddering and the accelerator was rising on its own. I had to be cautious. I guess I was right because once the uphill section started towards Kasauli, the car refused to move and soon, after few kilometres, there was a ‘burning’ smell in the car. There was a point where the clutch refused to hold. It was a struggle to drive. We stopped the car immediately on the road side.

We tried calling Zoom car customer care and finally they gave us this option. After few calls to Zoom and a conference call with Ford’s customer care we were advised to leave the car which will be towed by their car service office for repair. Since we were left with no car, I was told by representative to hire a taxi for local sightseeing and also for the trip back to Kharar for which the money will be ‘reimbursed’. I don't have any written communication on the same. Next big mistake from our side. In my Zoomcar App, it started showing OUTSTANDING AMOUNT of Rs.10, 000.

The trip which would have cost me around Rs.2500 in my car, cost me around Rs.4300. We submitted the same next day to the zoomcar. Since then I am calling zoom car for my refund, there is not even one direct number where I can call. Other than the call centre, I am fed up of talking to 10 different people at ten different times. Do these guys even take their jobs seriously is my next big question. Every time I call your customer care, there is a new lady or gentleman, who will ask me my whole story again and then end the call by saying “will give you a call back in 10 minutes sir” which never happened.

On 14th September, the lady at the other end tells me “sir we have got a service report saying that you damaged the car”!! Great!! So this is what happens when you trust a company like Zoom! You give me a car that was not mechanically sound in the first place, ruin my holiday enjoyment, block my money and then in the end, blame me.

When I didn't agree, I was told by that person they will resolve this issue by talking to some other higher officials. So finally I got another call from a lady saying that they got the service report and it says the “Customer has damaged the car” hence “No Refund”! According to him, the service report suggests I drove the car in half clutch which resulted in the clutch burning up. If I did drive like this, how can a clutch go away within 60kms of driving? She said nothing can be done and this case is closed and I am supposed to PAY OUTSTANDING AMOUNT OF RS.8500 ON THE SAME DAY OR ELSE THEY WILL LEGALLY FILE A CASE. Wow; how brilliant they are!! Another customer with similar complaint: https://www.facebook.com/zoomcar.in/posts/[protected]

Questions now are:
Are they going to refund my money of Rs.1500 which they got as security deposit?
Are they going to refund my money of Rs.4300 which was given to cab?
Why should pay an amount for damage without any proof?

List of similar complaints:
https://www.consumercomplaints.in/zoom-car-b111572
https://www.complaintboard.in/complaints-reviews/zoomcar-l563342.html
https://we.nextbigwhat.com/t/whats-wrong-with-zoomcar/2342

My experience:

• No compliance to service commitments
• Poorly maintained vehicles
• Unresponsive customer care & poorly managed roadside assistance
• Disconnected systems, information asymmetry among teams, disrespectful behaviour of employees & lack of accountability among senior employees
• Unethical practices of keeping customer’s money
• Charging customers for wrong/unproven/illegitimate reasons

We tried contacting the customer care number but it only takes u to ivr recording. The stupid thing is they have a service only for complintimg the transaction. We tried contacting for 3 days. They reply to mail after a long wait. This is outrageous and silly. Im frustrated and want it to be seen immediately. It caused me to much mental stress. Writing them mail and calling them from 2/3 phone. For 3/4 days

Please dont recommend anyone to zoomcar, they are the no 1 fraud website. This 8th sept, we booked a car and the cab had a breakdown due to clutch plate issue however later they came blaming us for the issue and have made us to pay additional 12k. We have been blocked from loggin in to website and phone no has been blocked barred into support portal. We never even got a replacement cab from them. They have taken their cab back but whatever the amount we paid for zoom is never returned to us.

My booking id is jps6ta3la. It's already been more than 15 days. I got refund is paytm wallet. But once i clicked on return to bank it's neither in my wallet nor in the source account. You always reply the same like this". Hi nikhil malgundkar,

For your booking jps6ta3la, we have processed a refund of inr 2000.0 to your source account on 24th august 2017 1:06 am. It should reflect in your account in upto 15 days. You may now check your refund details on the zoomcar app or website in the"my bookings"section.

If you have any further queries related to refunds, you may respond back to this email. We will be happy to assist.

Regards,
Team zoomcar."

It's still not there.. Plz help me soon

Hi all,

I have had an awesome journey with zoomcar up until now, when i am charged a damage fine of inr 7, 000/- for no true reason.
I understand all kinds of fine and charges levied as (You can check my history that) i've been an avid user (Booking zoomcar in the past years, since it's onset in bangalore). I've even recommended and got my friends as customers to zoomcar through the app and also with word of mouth propaganda.

But, with this painful and unjust incident of being fined unreasonably and how i was spoken to by customer care with this booking i'm not sure i will be able to trust zoomcar ever again.
This is clear insult to me as a driver as well!

When i submitted my car, it was checked thoroughly by the zoomcar executive and he himself completed the 'end trip formalities'. At that point it he did not say anything about the damages. My trip outstanding showed zero. Once i left the place i saw that my booking shows an outstanding amount of 7000 because of damage charges. I was shocked and surprised and i immediately complained to their customer team. They came back to me saying i had damaged their windshield and hence i was charged 7000. I clearly told him this is false and baseless and why did the executive not highlighted this before completing my end trip formalities? To which he started arguing and spoke to me in a very rude and unprofessional manner. I was so shocked to see him talking in this way. I told him i have video of before and after the drive (Of car) and there is no sign of any damage (Caused by me) whatsoever but he was in no mood to entertain my request. He simply said they have investigated and i need to pay. All this happened within 4 hours of me completing the trip (Just imagine how quickly they investigated everything as if they had nothing to investigate)

My questions -

1. If there were damages, why did the executive completed the formalities mentioning no damages?
2. Why was the damage evidence and report not shared with me?
3. When i contacted them, they said windshield got damaged due to stone hitting, but i still can't find any damage visible to my naked eye in the photos which i took after my trip
4. Zoomcar policies state that (Attaching the proof as well) for any major damage to windshield the charges are 7000. If it was a major damage how come your executive did not notice while checking the car with me? If the so called damage is not even visible to naked eyes, how can you categorize it under major damage?

Please let me know if i can still trust anyone from zoomcar team for justice in this regard? I'm being threatened by zoomcar legal team with legal proceeding. I really don't want to pay for something without any fault of mine. The money we earn is our hard earned money and i can't let someone take it away by fooling me. I will fight until justice is done. I request all of you who faced similar situation to rise and fight these fraudsters.

Thanks,
Nitin
Booking id - jps6talot

Zoom booking number jps6tetq5.
I have alredy had an issue with this booking for overspeeding charge. Since the car doesnt go over 110km/h. Once the car went over 120km/h. Also they charged₹ 2500 without informing for overspeed. Also i got a offer message saying that if i return the car with full tank i can re imburse the fuel charge and 500z points.
I have returned the car with full tank. Bit i didnt get the 500 zoom points as zoom car promised. Please revert back asap.
Thanks

I had booked a zoom car under booking id jps6teyy2. It is new ford ecosport. The tital kms driven was less than 2000 when i took the car and while travelling there was heavy rain in bangalore while using the vipers i noticed the windshield started to crack. Now i have been charged for this damage. Incase due to my driving if stone or any external damages due to drivers negligence is being charged makes sense.
Even after explaining the customer support about it they are adamant for me to pay.
Even a mechanic who saw says its not my fault and it will be replaced for free by ford. Even after requesting the support that i am ready to get the windshield replaced from my side they are not ready to listen.

This compliant with regards to my completed booking on 15th oct 2016 (Booking id # jps6v063v)

The final bill amount included damage charges, which i have contested and not accepted. The indicated damages are due to driven karnataka registration car during tn/karnataka cauvery dispute period ; resultant damages are caused by stone pelting done by locals en route to my destination.in fact i have shared my concern calling zoom car executive/ customer care, thou wild promises have been made but never resolved. Zoom car representatives choose to send some wild email threats from their help support mail id (Rather prefer working mail id with an identity to communicate)

To add to my agony zoom car executive choose to not consider attached fuel bills for rs. 2000/- while finalizing the final bill amount, act o[censored]nethical practices

I feel tn police more ethical and kind than zoom car representatives; who has helped me pass through the violent mob, and could able to drive back car in perfect condition except minor scratches

Recently on 26th aug 2017 i have booked again zoom car on website, booking completed and car details shared. Early morning on 27st august 2017 when went to pickup location, zoom car denied lending car to me and not returned by booking amount, specifying they have holding my money aganist previous booking (Which is still un settled and un resolved)

For me, thats it!! This kind of cheap trick and un professional act reason enough to spread goodness!! About zoom car corporate strategy to steal customer money

Ps: while booking i have asked for tn registration car considering cauvery dispute, for which zoom car representative doubly assured me that not to be worried!!

"live" never stooping!!!

I booked mahindra scoprio (Ka04ad7740) from 06:00 am 02/09/2017 to 10:00 pm 03/09/2017. My booking id is jps6tdyj8. I paid a total of 8200inr (400kms free). Which inspection i had inquired about the clutch being a bit hard but was told that normal for scorpios. After taking delivery of the car, we started to chikmagalur and 2nd. After travelling 280 kilometers the vechicle started showing signs of bad clutch. The clutch pedal will not raise off the floor. The hydraulics to the clutch stopped working. It looked like the master cylinder has gone out, which i comfirmed with local mechanic. This happenned exactly in front of bee hive homestay, kartikere, chikmagalur on 03/09/2017. I was told by zoomcar that this happened due to 298kms that i had driven with clutch overdrive, which i find it very difficult to believe. After inquiring several mahindra services centres w. R. T this issue, i found out that this is quite common with mahindra scorpios (Mhawk engines) and can happen any time, expecially when the car is not serviced properly.

The response from zoom customer care was prompt. After making calls to customer care, they registered a complain for the break down and informed us that mahindra road side assitance (Rsa) will pick up the vehicle and tow it for repair. Zoom did offer an alternate taxi for our trip back to bangalore at my own expense (2 way fare included) which came out to approximately 6700inr. Now, they have put additional 10000inr as damage fee.

They also said,
1) the amount paid for the remaining hours would be refunded.
2) the amount for the taxi would be refunded, which still is pending.

I am awaiting resolution of the same.

I have used their car rentals twice now in bangalore. 1st time it was okay. But both the time they handed over the car 1-2hrs late and they dont compensate you for the same. Though if you add 2 hours to your trip, they would charge you on it.

Also this time, they have not issued me refund on fuel. I have shared the credit card receipt and a (Travel day + 1) fuel receipt carrying their car number etc.
They have exchanged some 10 emails for the same, but have not issued my refund.

They gave me car with 30% fuel tank and i drove over 160km and gave back the car with 50% fuel tank. Basic calculation shows that i have put the fuel for which i have shared the receipt. But the zoom car crm is not ready to accept it.

Moreover the car was completely dirty and smelly when i got it. The excuse which the delivery agent gives is that it is rainy season hence all the interiors will be dirty. I accepted it on humanitarian grounds, but they are not accepting my fuel receipt of the same.

Horrible experience. Would not recommend anyone to use this. They anyways charge 20% premium than most of the other vendors.

We have booked a swift from bangalore airport from 1st september 2:00am till 6th september 10:00am (Booking id: jps6te7tf). This is the first time we have made a car booking with zoom car and we have been facing trouble since the very first day.

At 2:00 am on 1st september, we were given a swift car with only one working speaker and the car offered to us was swift ldi model which we were not informed at the time of booking (There were no speaker at the rear seat). Firstly, the solution given to us from customer support was to get the speaker wiring repaired from local mechanic. We are not renting your cars to get them repaired.

The next day, 2nd september, we faced minor problems like the steering wheel was getting rigid and seat belt sign was blinking even when our seat belt was on.

Yet on 3rd september we continue to face same problems and when we informed the customer care they asked us to provide them with the video of problems. On providing them with the video they were complaining that the video was not clear while it was more than apt for its purpose and we also did inform them that we were on a highway and it won't be possible to provide anything better (Please check the videos attached with this mail). Then also they were providing a very vague solution that just get it repaired from any mechanic and every time a different would pick up our call and every time we were supposed to explain our whole situation all over again.

Despite all our complaints we were still not provided with any technical support on 4th september when the danger due the above mentioned problems was at peak as we were travelling around ooty and nearby hill stations. Piling on to the above mentioned problems, a new set of issues were added to the list of our problem when the car won't start as easily it is supposed to (Once in every ten try) and would stop every now and then. When we informed this condition to your executive he said he would reply within 10 minutes but he never called back. And instead of helping us in such a crucial situation he added an additional charge of ₹10, 000.0 to my account.

I have all the videos and audios required to prove that it was not our fault and that our trip is ruined due to your company's lack of professionalism. And if you don't provide us with any support as soon as you possibly can, we would tell this entire situation on social media so that other people won't have to suffer such a horrible experience on their trip.

Problems faced:

*wasted 3 hours in the whole process of car exchange on 1st september.
*got a car with no rear speakers (Not informed from your side at time of booking)
*the seat belt alert blinked every now and then, despite the seat belts being on.
* the engine alert blinked at regular intervals and the speedometer needle flickering from 0 kmph to any random speed simultaneously.
* the steering with exclamation alert blinked at intervals which led to jamming of steering (-could have led to accident at highways and hilly region)
* costumer support was not supportive at all.
-executives faked helping us and we had to tell the problems all over again everytime we talked to them. Contact no: [protected]- zoom car bangalore
* we told the costumer support about the above problem and they added a additional rs 10, 000 vehicle damage fee on the apps.

We are highly disappointed by zoomcar services (Both vehicles and support) and our whole trip has been spoiled due to your bad services.
Find the attached videos and images referring the above. We also have recording of conversation with your customer support.

Aayush bansal
([protected])

Hi,

Since i made a payment of rs. 5630 from my bank account and my booking was later cancelled by zoomcar, i wanted the amount to be refunded to my bank account to avoid unnecessary transaction fees for transferring the refunded money from paytm wallet to my bank account.

Paytm charged me rs.112.6 (I. E. 2% of 5630) as transaction charge. Why should i bear the charge for your convenience. Please do compensate me with rs.112.6 asap. This is unfair and inconvenient for the customer. Keep a note that from the next time you transfer the amount to the bank account.

By the way, your service was horrible. I had been troubled in the middle of the night to accept the pick-up and when i reached the pick-up spot, i got to know that my aadhar card was rejected by your system since live picture did not match with my aadhar card picture. How is it possible that my std 10th picture would match with my live picture. Please change your mechanism, else i guarantee that this company is doomed soon.

Really disheartening service.
Send me rs.112.6 asap.

Reply on ayush. [protected]@gmail.com
Thanks.

Regards,
Ayush mohanty

I opted for a mercedes then i was declined as i was not 24 as per their policies, in their policy people have to be minimum 24 to drive luxury cars. Though i spoke to a person regarding my drivers license he did not inform me about that policy. Anyways i respected their decision and the person told me that the whole amount will be refunded to me. Its been about 20 days now and they are saying they have refunded the amount but i have not recieved anything. The amount which was supposed to be refunded was about ₹6950 which is not at all a small amount.

I booked a self drive car from zoom car on 12 august 2017. My booking was successfully completed. Car was returned in stipulated time and in the same condition as recieved. A caution money amouny of 5000 was taken during booking. Due to extra kms travelled by me an amount of inr468 was deducted from the same caution money and remaining inr4532 was to be refunded to my account. The company promises to refund the amount within 5-15 days of completion of booking. After completion of 15 days and waiting for the refund, i did not recieve the refund. I called up the customer care to know what is the issue i was ensured that they are looking into the matter and will require some time. After waiting for 24 hours i called them again with the same issue. They told me they will be providing me with an arn no. With the help of which i can track my transaction, and it will take 24-48 hours to come back with an arn no. After waiting for 48 hours, nor my arn no. Nor my cash was refunded.

I have charged incorrectly by zoom car for damaged while the car was not damaged.

At the time of booking we shoot video and while shooting the video the person from zoom car drove. and the Picture clicked at the time of drop.

Please find the attached video shoot at the time of pickup and photos clicked at the time of submitting the car. Please help to get my incorrectly charged money back.

Atleast some companies respond well when there are complaints in consumer forum. With zoomcar, thats not the case.

First of all, they provide worst service and in one way or other levy extra charges on consumers.

When customers complain, all they do is just copy paste the same matter to all customers without going into any detail and simply mentioning the below text with slight variations to all customers.

Zoomcar replies on most complaints:
"Greetings!

Please accept our sincere apologies for the inconvenience caused during your reservation. We do not charge our customers needlessly, only after a thorough check are the charges levied on the booking.

Our support team has made all efforts being transparent in terms of charges levied and we will be unable to reverse the same."

Looking at all the complaints on this forum and the replies from Zoomcar, I am sure this is a company which is going to get shut down very soon.

Hi,

This is regarding booking id jps6tauy8 with zoomcar.

I booked a 4 hour slot with zoomcar for 40kms. I got an i20 which i took and went about 5 kms in ~half an hour after which i got a phone call and stopped at side for 3 mins and then when i tried restarting, car didn't start. I asked customer care and told them it is not starting who immediately asked if ac was on when engine was off. I said no, ac was off and the only thing that was on was headlight. Then they said they will send a technician who came after 2.5 hours.in that 2.5 hours, i had to make multiple calls to zoomcar requesting them that its raining heavily and its 10pm in the night, so please ask the technician to take the car as well to the zoomcar location or toe the car so that i can catch an uber and do my work. Zoomcar location was just 2 kms away from the place i was stuck. They said that is not possible since technician is not zoomcar executive and is a hyundai executive and also toeing facility is not available. I had to stay there for 2.5 hours at a nearby restaurent and also cancel the plans i had for that day.

Once technician arrived, i tried to start the car myself just to check once more and the car started by itself. When i asked the technician on why it didn't start earlier and now it started by itself, technician said if the battery is weak, you just have to wait for an hour and try restarting, and in most cases, it restarts. By then, my 4 hour booking window also completed and i went back to zoomcar to submit the car. Once i went there i was in for a rude shock. Zoomcar executives say that i need to pay ~5400 for negligence driving.

The least i was expecting was apologies from zoomcar side because of the inconvenience caused to me but they want to charge 5500 bucks extra. Their executives say that when engine is off, you have kept headlight on (For 3 minutes) which is negligence driving because of which they had to bring a technician who jumpstarted the car. When i asked who said car had to be jumpstarted, executive said that technican told that. When i checked with technician, he said he never told the same and then i contacted zoomcar again who said no we have contacted technician. I told them i just checked with technician who declined saying the same. Then zoomcar executive said they will check again and revert.

I had to send multiple emails to zoomcar regarding the same who do not talk anything about what happened that day but only say that i am liable to pay 5400 to zoomcar.

After such responses (Multiple), i decided to stay away from zoomcar. But more than that, i want to sue zoomcar for
1. Not providing the service in 4 hour trip, i had to wait for their technician for 2.5 hours)
2. Providing car with weak battery
3. Making me wait at some random place where car got stuck for 2.5 hours
4. Cheating in the name of negligence driving by charging 5400 rupees.

When is zoom car coming to hubli? I want to know, anyways hope soon it will come to hubli dharwad city. I want to be the first customer of hubli dharwad city. Hope i will be notified about this soon. My mobile number is [protected]
Hope i will get a response very soon
Thank you

Hi,
My booking id is jps6ta1c4
I took car on 27th aug @ 7:30 am till 28aug 11:30 pm

While taking the car on 27th august your representative showed me car and send to to take video of putter body which i took then he should me stepni and tool kit and jack from out side only and which were present.
Now while returning the car they again checked and this time he took the stepin outside the car and checked the tyer was tonne but the ring was clean so he only confirmed me that this damage is of past booking so your account is clean because my vehicle was not punchered so why would use stepni and now today 31st august they are putting 4000 against me for the same.

Why will i pay this charges when i haven't used the stepin.
This is my 2nd booking to zoom and was happy to be your customer but after this charges which is unnecessary to me i am not happy.

This is something very very weird. How can i put other customer charges on me.

Please look into this because i am not going to pay this charges otherwise you are free to go ahead with the legal formalities.