Zoom Car — Refund amount

Address:	Bangalore, Karnataka
Website:	www.zoomcar.com

12/01/2016
Zoomcar.
I'm following with up with zoomcar over a month now.
Its been mail trails and phone calls but still the issue is not resolved.
I tried to book the amaze car on 1st dec 2016. The amount 1030/- was deducted from the bank and I didn't get confirmation of
the booking.
I called up immediately to the customer care and they said that the amount will be refunded.
Fake assurance by customer care was given that the amount will be transferred within 48 hours.
After a month, I was askied to link my citrus account and they said that the amount would be transferred there directly.
Now that when I have linked, they are saying that the amount had been reininated on 2nd dec 2016 and now asking me to check with the bank.
With repeative follow-ups I'm fed up with their approach and excuses.

The resolution to this issue is refunding me back my money of 1030 at the earliest.

Below is the mail trail----

Hi Swapnil Dhumal!

Apologies for the inconvenience caused. As per our records, your refund for the Booking Id JPS6VTTNK has been released on 01 Dec 2016 19:12:58.000. It should reflect in your citrus account shortly.

We request you to provide the relevant Booking ID in case you have not already. This will enable us to provide faster resolution to your query.

Regards,
Team Zoomcar

01/02/2017 10:30 [protected]@gmail.com
'I had done the booking on 1st December for Amaze(1030/-). However I didn\\'t get confirmation and the money was deducted from my bank account.\\nI had called so many times to zoomcar customer care and they said the amount will be transferred in 2 days but still it is not transferred yet.\\n\\nNow I\\'m feeling worried about booking the car through zoomcar with this kind of response and service.\\nRequest you to please look into this on priority and resolve the issue at the earliest.\\nRegards, \\nSwapnil Dhumal'

Dear Customer, to update any concerns on this issue, please reply back on the same email thread. For any further queries, use the Contact Us page on our website for faster responses. Do not write directly to [protected]@zoomcar.com as this is not actively monitored and may result in a delay in resolution

swapnil dhumal
Jan 4 (8 days ago)

to Zoomcar
Hi,

I'm not able to link to my citrus account.
I tried and it is not accepting.
Request you to please provide the solution.

Regards,
Swapnil Dhumal

Zoomcar Help via SugarCRM
Jan 5 (7 days ago)

to me
Hi Swapnil,

Greetings from Zoomcar!

Thank you for writing in.

We regret the inconvenience caused. Request you to drop an email to [protected]@citruspay.com so that the concern team will assist you on the same.

Further queries, feel free to contact us.

Regards,
Stephen Raj
Zoomcar Email-Support.

01/04/2017 01:22pm [protected]@gmail.com

Hi,

I'm not able to link to my citrus account.

I tried and it is not accepting.

Request you to please provide the solution.

Regards,

Swapnil Dhumal

On Mon, Jan 2, 2017 at 5:40 AM, Zoomcar Help via SugarCRM

wrote:

Hi Swapnil Dhumal!





Apologies for the inconvenience caused. As per our records, your refund

for the Booking Id JPS6VTTNK has been released on 01 Dec 2016 19:12:58.000.

It should reflect in your citrus account shortly.



We request you to provide the relevant Booking ID in case you have not

already. This will enable us to provide faster resolution to your query.





Regards,

Team Zoomcar



01/02/2017 10:30 [protected]@gmail.com

'I had done the booking on 1st December for Amaze(1030/-). However I

didn\\\\'t get confirmation and the money was deducted from my bank

account.\\\\nI had called so many times to zoomcar customer care and they

said the amount will be transferred in 2 days but still it is not

transferred yet.\\\\n\\\\nNow I\\\\'m feeling worried about booking the car

through zoomcar with this kind of response and service.\\\\nRequest you to

please look into this on priority and resolve the issue at the

earliest.\\\\nRegards, \\\\nSwapnil Dhumal'



[protected][protected]

Dear Customer, to update any concerns on this issue, please reply back on

the same email thread. For any further queries, use the Contact Us page on

our website for faster responses. Do not write directly to *[protected]@zoomcar.com

* as this is not actively monitored and may result in a

delay in resolution

01/02/2017 04:00pm [protected]@gmail.com

'I had done the booking on 1st December for Amaze(1030/-). However I didn\\'t get confirmation and the money was deducted from my bank account.\\nI had called so many times to zoomcar customer care and they said the amount will be transferred in 2 days but still it is not transferred yet.\\n\\nNow I\\'m feeling worried about booking the car through zoomcar with this kind of response and service.\\nRequest you to please look into this on priority and resolve the issue at the earliest.\\nRegards, \\nSwapnil Dhumal'

Dear Customer, to update any further concerns on this issue, please reply back on the same email thread. For any further queries, use the Contact Us page on our website for faster responses. Do not write directly to [protected]@zoomcar.com as this is not actively monitored and may result in a delay in resolution

Zoomcar Help via SugarCRM
Jan 5 (7 days ago)

to me
Hi Swapnil Dhumal!

Apologies for the inconvenience caused. As per our records, your refund for the Booking Id JPS6VTTNK has been released on 01 Dec 2016 19:12:58.000. It should reflect in your citrus account shortly.

We request you to provide the relevant Booking ID in case you have not already. This will enable us to provide faster resolution to your query.

Regards,
Team Zoomcar

01/05/2017 15:50 [protected]@gmail.com
'I have still not received refund amount for the amaze car booking on 1st dec. money was deducted from bank amount and didnt get confirmation about the booking. Request you again to refund my amount on priortiy. Its almost a month now I\\'m following up with calls and emails.'

Dear Customer, to update any concerns on this issue, please reply back on the same email thread. For any further queries, use the Contact Us page on our website for faster responses. Do not write directly to [protected]@zoomcar.com as this is not actively monitored and may result in a delay in resolution

swapnil dhumal
Jan 6 (6 days ago)

to Zoomcar
I have linked already to the citrix account.. Request you to please proceed with the refund immediatedly.

Regards,
Swapnil Dhumal

Zoomcar Help via SugarCRM
Jan 7 (5 days ago)

to me
Hi Swapnil,

Greetings from Zoomcar!

Thank you for writing in,

With reference to your mail, we are glad to assist you on your query. However, request you to click on the below given link verify your contact number and follow the steps for the refund withdrawal.

https://consumer.citruspay.com/CitrusConsumerPortal/

1) Login to your Zoomcar account.
2) In the other new window type www.citruspay.com
3) Click on consumer login.
4) Enter your registered citrus email ID and password.
5) Enter your email ID and mobile number for verification.
6) An OTP number will be sent to your registered contact number.
7) Enter the OTP number.
8) Click on My Cash.
9) Click on Withdraw Cash.

NOTE: Once the withdrawal is done refund will be credited to your account in 1-2 working days.

For more info request you to visit our website.

Regards,
Revathi
Team Zoomcar.

01/06/2017 02:26pm [protected]@gmail.com

I have linked already to the citrix account.. Request you to please proceed

with the refund immediatedly.

Regards,

Swapnil Dhumal

On Jan 5, 2017 9:35 PM, "Zoomcar Help via SugarCRM"

wrote:

Hi Swapnil Dhumal!





Apologies for the inconvenience caused. As per our records, your refund

for the Booking Id JPS6VTTNK has been released on 01 Dec 2016 19:12:58.000.

It should reflect in your citrus account shortly.



We request you to provide the relevant Booking ID in case you have not

already. This will enable us to provide faster resolution to your query.





Regards,

Team Zoomcar



01/05/2017 15:50 [protected]@gmail.com

'I have still not received refund amount for the amaze car booking on 1st

dec. money was deducted from bank amount and didnt get confirmation about

the booking. Request you again to refund my amount on priortiy. Its almost

a month now I\\\\'m following up with calls and emails.'



[protected][protected]

Dear Customer, to update any concerns on this issue, please reply back on

the same email thread. For any further queries, use the Contact Us page on

our website for faster responses. Do not write directly to *[protected]@zoomcar.com

* as this is not actively monitored and may result in a

delay in resolution

01/05/2017 09:20pm [protected]@gmail.com

'I have still not received refund amount for the amaze car booking on 1st dec. money was deducted from bank amount and didnt get confirmation about the booking. Request you again to refund my amount on priortiy. Its almost a month now I\\'m following up with calls and emails.'

Dear Customer, to update any further concerns on this issue, please reply back on the same email thread. For any further queries, use the Contact Us page on our website for faster responses. Do not write directly to [protected]@zoomcar.com as this is not actively monitored and may result in a delay in resolution

swapnil dhumal
AttachmentsJan 9 (3 days ago)

to Zoomcar
Still the amount is not refunded and the balance is 0.
Request you to please do the needful Asap.
attached screenshot herewith.

Regards,
Swapnil Dhumal

Attachments area

Zoomcar Help via SugarCRM
Jan 9 (3 days ago)

to me
Hi Swapnil,

Greetings from Zoomcar!

With reference to your mail, request you to verify your contact number for the mentioned link in the below mail and make the withdrawal.

NOTE: Request to make the withdrawal from the website login.

Regards,
Revathi
Team Zoomcar.

01/09/2017 12:32pm [protected]@gmail.com

Still the amount is not refunded and the balance is 0.

Request you to please do the needful Asap.

attached screenshot herewith.

Regards,

Swapnil Dhumal

On Jan 7, 2017 12:35 PM, "Zoomcar Help via SugarCRM"

Dear Customer, to update any further concerns on this issue, please reply

back on the same email thread. For any further queries, use the Contact Us

page on our website for faster responses. Do not write directly to *[protected]@zoomcar.com

* as this is not actively monitored and may result in a

delay in resolution

01/07/2017 12:29pm revathi.[protected]@zoomcar.com

Replied to customer: [protected]@gmail.com, Subject: Re: [CASE:342290] (Query Related to Wallet and Refunds - Citrus Cash)

swapnil dhumal
Jan 9 (3 days ago)

to Zoomcar
I have already done that.
Can you please check it from your end.

Zoomcar Help via SugarCRM
Jan 9 (3 days ago)

to me
Hi Swapnil,

Greetings from Zoomcar!

With reference to your mail. there was some technical issue with the citrus portal. Request you to kindly make the withdrawal now.

Regards,
Revathi
Team Zoomcar.

01/09/2017 06:26pm [protected]@gmail.com

I have already done that.

Can you please check it from your end.

Swapnil

On Jan 9, 2017 2:25 PM, "Zoomcar Help via SugarCRM"

page on our website for faster responses. Do not write directly to *

[protected]@zoomcar.com



* as this is not actively monitored and may result in a



delay in resolution











01/09/2017 02:17pm revathi.[protected]@zoomcar.com

swapnil dhumal
AttachmentsJan 10 (2 days ago)

to Zoomcar
What is going on I'm not understanding.
It is still not reflected.
Please escalate this to higher level as it is more than enough of what I have had to get the amount back.

Attachments area

Zoomcar Help via SugarCRM
2:00 AM (23 hours ago)

to me
Hi Swapnil,

Greetings from Zoomcar!

Thank you for writing in.

With reference to your mail, we do understand your concern. However, we tried reaching you multiple times on your registered contact number since there is no response. We would like to inform you that as per our records we see that the refund has processed from our end to your bank account on12/02/15 12:46 AM. Request you to kindly check with your bank with the same from the initiated date.

Feel free for further assistance.

Regards,
Syed
Team Zoomcar.

10/01/2017 18.26 [protected]@gmail.com

What is going on I'm not understanding.

It is still not reflected.

Please escalate this to higher level as it is more than enough of what I

have had to get the amount back.

On Jan 10, 2017 9:45 AM, "Zoomcar Help via SugarCRM"

page on our website for faster responses. Do not write directly to *

[protected]@zoomcar.com



* as this is not actively monitored and may result in a



delay in resolution











10/01/2017 10.03 revathi.[protected]@zoomcar.com

Replied to customer: [protected]@gmail.com, Subject: Re: [CASE:342290] (Query Related to Wallet and Refunds - Citrus Cash)

Hi Swapnil,

Greetings from Zoomcar!

With reference to your mail. there was some technical issue with the citrus portal. Request you to kindly make the withdrawal now.

Regards,

Revathi

Team Zoomcar.

09/01/2017 18.56 [protected]@gmail.com

09/01/2017 14.47 revathi.[protected]@zoomcar.com

Replied to customer: [protected]@gmail.com, Subject: Re: [CASE:342290] (Query Related to Wallet and Refunds - Citrus Cash)

Hi Swapnil,

Greetings from Zoomcar!

With reference to your mail, request you to verify your contact number for the mentioned link in the below mail and make the withdrawal.

NOTE: Request to make the withdrawal from the website login.

Regards,

Revathi

Team Zoomcar.

09/01/2017 13.02 [protected]@gmail.com

07/01/2017 12.59 revathi.[protected]@zoomcar.com

Replied to customer: [protected]@gmail.com, Subject: Re: [CASE:342290] (Query Related to Wallet and Refunds - Citrus Cash)

Hi Swapnil,

Greetings from Zoomcar!

Thank you for writing in,

With reference to your mail, we are glad to assist you on your query. However, request you to click on the below given link verify your contact number and follow the steps for the refund withdrawal.

https://consumer.citruspay.com/CitrusConsumerPortal/

1) Login to your Zoomcar account.

2) In the other new window type www.citruspay.com

3) Click on consumer login.

4) Enter your registered citrus email ID and password.

5) Enter your email ID and mobile number for verification.

6) An OTP number will be sent to your registered contact number.

7) Enter the OTP number.

8) Click on My Cash.

9) Click on Withdraw Cash.

NOTE: Once the withdrawal is done refund will be credited to your account in 1-2 working days.

For more info request you to visit our website.

Regards,

Revathi

Team Zoomcar.

06/01/2017 14.56 [protected]@gmail.com

05/01/2017 21.50 [protected]@gmail.com

'I have still not received refund amount for the amaze car booking on 1st dec. money was deducted from bank amount and didnt get confirmation about the booking. Request you again to refund my amount on priortiy. Its almost a month now I\\'m following up with calls and emails.'