[Resolved] Zoom Car — refund for payment made | |||
Hi, Since i made a payment of rs. 5630 from my bank account and my booking was later cancelled by zoomcar, i wanted the amount to be refunded to my bank account to avoid unnecessary transaction fees for transferring the refunded money from paytm wallet to my bank account. Paytm charged me rs.112.6 (I. E. 2% of 5630) as transaction charge. Why should i bear the charge for your convenience. Please do compensate me with rs.112.6 asap. This is unfair and inconvenient for the customer. Keep a note that from the next time you transfer the amount to the bank account. By the way, your service was horrible. I had been troubled in the middle of the night to accept the pick-up and when i reached the pick-up spot, i got to know that my aadhar card was rejected by your system since live picture did not match with my aadhar card picture. How is it possible that my std 10th picture would match with my live picture. Please change your mechanism, else i guarantee that this company is doomed soon. Really disheartening service. Send me rs.112.6 asap. Reply on ayush. [protected]@gmail.com Thanks. Regards, Ayush mohanty Was this information helpful? | |||
Oct 6, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Sep 05, 2017 Zoomcar Customer Care's response Hello Ayush, Greetings! We understand your disappointment here. Kindly note, the refunds will be settled to your Paytm wallet for faster turnaround and the amount will reflect in 24 hours. In some cases, refunds are initiated to the account which you used to pay at the time of the booking and this will take 5-15 days to reflect in your account. Customers do have an option to initiate a withdrawal from Paytm wallet using two option which is SEND TO BANK (IMPS) and RETURN FOR BANK. As you have initiated the refund through IMPS process, you are charged accordingly. We regret to inform that we will be unable to refund the charges. Kindly note, we see that the Aadhar verification failed as the document uploaded was not valid. Regards, Zoomcar | |||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Myself Nischal Mehta, i booked a car through your app but due to your app error my location automitacally changed and sel[censored]pdated locaion of banglore . I called your helpline/ coustmer care no. she said we cant refund your money to your bank account i will cancel your ride from here within 15 mints and you have to book another cab .
i face the same problem again with your app and your zoom team had jamm my 4500-/
I want my money back to my bank account as soon as possible
gmail id- [protected]@gmail.com