[Resolved] Zoom Car — refund of repair services

Krishna Jangir

Address:

Jaipur, Rajasthan, 302006

I have taken the car from ZoomCar on 17th Feb 2019 at 12:00 PM from ZoomCar Parking at metro station parking. Booking No. JPS6F0M4A. After I took the car, there is a strange sound from brakes so I tried to call ZoomCar customer care on [protected]. I tried so many times calling on that number but couldn't reach from my airtel number. (Later came to know, u can only reach by airtel number.) Once I couldn't reach, I posted some really nice comments on their facebook page and later they contacted me and informed about the problem. They said I can repair the brakes and they will refund if the bill is under 2000 Indian Rupees. I have given the car back on specified time (21st Feb 2019 07:30 AM) and they still dint process the refund of my bill of repair amount 1554 Indian Rupees. I uploaded the bill at the same time I got the car repaired. Such an unprofessional way to treat the customers. I think they don't want the customer to repeat their service and focusing on one time customers only.
I am attaching the bill of repair.

+1 photos

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Mar 29, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

Zoomcar Customer Care's response Hello Krishna,

Greetings!

We are sorry as you have not received the service bill refund.

Upon checking, we see that the refund has been initiated to the source account which was used while you made the payment of the booking. Hence, we request you to wait for 5-15 days, the refund shall reflect in your account.

Appreciate your patience in this regard.

Regards,
Ramya. S