[Resolved]  Zoom Car — speed governor

Address:560008

Booking ID:JPS66PFEF

Zoomcar does not maintain transparency when it comes to speed limit.
The FAQ page (https://www.zoomcar.com/bangalore/faq) says: The speed limit is 125
Policy page: (https://www.zoomcar.com/hyderabad/policy#feePolicy)
"The Vehicle may be enabled with speed governor in compliance with the applicable Government regulations, that limits speed of the Vehicle upto 80 km/h. You will also be notified by SMS on your registered number."
There are two issues here:
a) There is no notification prior to booking, the notification is sent few hours before the booking starts so that you cannot cancel the booking as the cancellation charges are 50%.
b) If there is a rule by government and you are not able to upgrade your cars, at least in faq page say that the speed limit is 80. Similarly on the policy page you have defined over speeding as exceeding 125km/h.

My only request is to maintain the transparency and say the speed limit is 80km/h.
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Jan 20, 2020
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2019
Zoomcar Customer Care's response
Hello Manish,

Greetings!

We understand your concern here. Kindly note, we are yet to install speed governor in all our vehicles. As the vehicle gets auto allocated to a booking 4 hours before the booking start time, we send out an SMS regarding the speed governor at the same time. The speed limit for the vehicles without speed governor is 125km/hr and the details regarding the speed governor are mention on the fee policy section.

Regards,
Appachu
Zoomcar
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