Zoomcar Complaints & Reviews

This is a case of harrasment by zoomcar customer care and pressurising customers to pay unnecessary charges by putting pressure on them.

I have attched pictures that show the poor condition of the tyre which supports my complaint.

I had booked a zoomcar on 21st october 2019 having booking id jps6671in and it was a tata hexa mh43bp1454. It was a short trip and the car was driven in the city only on concrete roads...

The trip was made on 28th november, 2019. The money for extra kms was paid while dropping the car back. The refund was due in 15 days. It's almost been a month now. The app shows refund is initiated since a long time now. Customer care does not respond at all. The app is also buggy, crashes while making payments. What kind of service is this? Worst experience...

I booked 1car for personal use, after journey completed return the car to their person, all photo uploaded properly verified by zoom car app and no due payment message displayed.
But next morning message from zoomcar for rs.500. Due towards car cleaning charges, second morning i received message from my bank rs.10500. Zoomcar deducted towards cleaning and damages. I do not understand how they can charge such unnecessary amount from...

Booking id: jps6b0ejp
I had a booking on 24/08/2019 from pune which did not go as planned because ac was not working and poor customer support of zoomcar.
I had reported the issue on the day of booking at 3pm. After multiple calls and spending hours, my issue was not addressed and when i was told i will be provided a replacement vehicle i did not receive the same. When i called the customer support i was told no vehicle is...

I have returned the car on time but i couldn't find the end trip option in my phone, thus i was contacting the staff which almost took around 30 minute for him to respond and they charged me 409 rs.
The car i got was in a very miserable condition, it was not cleaned, automatic window randomly works and audio system not properly working.
Thus i have no idea on what reason they changed 409...

According to the reply given in indian consumer complaints forum dt.,[protected] as i am submitting my details of e-mail - [protected]@gmail.com and my mobele no-[protected]

My name is santosh stg and i zap subscribed swift at car for 36 months and i fulfilled all requisite formalities of the rental company. But, the subscribed car which is not yet delivered even though, made so many complaints in the indian consumer forum....

Greetings of the day,
Booking id:jps6fnsio carno:ka03ae7823
This is regarding the issue we have been gone through on 25th march 2019. I have i didn't received the complete answer for the issue. We took hexa car for zoom car local station and we want to spend some time with our family so went to beach and when we want to return back suddenly the car didn't start it shows a message like battery failure, from there on words our...

This is our booking id: jps6xaa2h

Zoom car guys have sent me there is an outstanding payment of 10, 000 for under body damage during reservation. We know that we didn't damage any of your properties very well. Still zoom car guys sending mail that we did under body damage and you guys didn't send me any proof of damage parts on the day of informing us. How i will believe now that these damages were done by us. Sorry to say...

My booking was with zoom car with car creta on 25 oct starting from 5:00am to 11:30pm on the same day with booking id:-jps66chml, i recieved the message from zoom car regarding car booking saying car is available,
And when i reached at location after travelling for half an hour the owner of the card told me that car is unavailable as their previous customer not dropped off the vehicle. So i called customer care of zoom car, the executive...

Respected official,
My zap registered mobile number would be [protected] and email id would be [protected]@gmail.com
In the month of september 2019, i had subscribed to a tata tiago by paying a subscription cum security deposit of rs.34, 038
I was promised that the vehicle would be allotted and delivered by 20th october 2019.
Now zoom car says that they are falling short of cars and that the vehicle would...

This is with my booking reference number jps6xym8o. I have returned the car on time and paid all the rental in advance (Rs. 12, 108)
After dropping off the car, zoom car put the damage penalty for the 1. Taillight damage 2. The audio system damage
In total, they have charged 6000/- rupees for this. There was already some amount left out in wallet and they deducted some amount from that.. Later they have posted to pay an additional...

We booked a zoom car booking id: jps6f8fk4, in jodhpur for the period 28th sep to 6th oct, with pick up scheduled at 1.30 pm. We landed at the airport and started calling customer service only to be told that there is some issue, car is delayed and can only be given in a few hrs. After multiple calls, and customer care telling us that there was accident first, then that car was at workshop for clearance, and finally they did give the car...

This was my first (And most definitely the last) experience with zoomcar. The entire carnage started post the drop off. I left the car at the designated drop off spot with the car in perfect shape (12 hours before my scheduled drop off). The drop off was at sector 28 in noida at some obscure location with no internet signal for airtel. The guy at the dropoff spot said he'll upload the pictures and complete the booking on my behalf (I still...

This is regarding my booking id : jps6xv3l5 on 20th september at new delhi. The booking was cancelled from your end and the amount of 1463 is supposed to be refunded to me, but it has been over a month now without any hopes.

I have initially made the payment through my credit card. Reference number : 74332749263926257665137 but there has been no reversal for it, neither in my source account, nor in my linked bank account. It...

Dear sir,
I have been subscribed to swift at car and made payment of amount towardsr. S.9, 999/-dt.,[protected]. And later amount paid dt.,[protected] for rs.21, 279/-. From then i made so many complaints in indian consumer complaints forum as the subscribed car which is not yet delivered to me.in the month of june 2019, i have received a phone call as there is no stock of cars available and as i have to wait up to 9o days for the...

I receieved a mail from Zoomcar recoverydesk out of nowhere.

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the Member Agreement (hereinafter referred to as "Agreement" (https://www.zoomcar.com/bangalore/policy#member) Therefore, you are liable to make payment of ₹7000 to the company.br...

We booked an xuv for 4 days trips and at the last moment since xuv was unavailable, zoom car asked us to go for marazzo.in out trip, ac stopped functioning, head lights didn't work and vehicle got stopped on highway. We called zoom car customer care but no support received. We managed to drive 250 kms on highway without headlights and reached destination. I haven't received any call regarding the issues we faced but ask us to pay outstanding...

Hi,

Took Zoomcar for 3 days. (Booking I'd JPS6XBK5X). Returned the car as given. Photo attached. They are charging 4k for tail light damage which got increased to 10k with our any explanation. Have sent 2 queries to Zoomcar (Proof available) but they didn't bother to discuss on the same.
Also amazed to see them randonly charging without any explanation. This was my first trip and it turned out to be a nightmare. Please...

Dear zoomcar,
I've booked and used zoomcar several times in the past, along with several other self drive car rentals all around the world, and thus i can say i am well aware of your rules and charges.
In regards to the booking id mentioned, i did send on your email before and after pictures of the car. The car i booked was received by me in a dirty condition with bits of paper and dust all around the car, and inside the car....

I took zoomcar which was dirty and returned with same condition.
They added 2000 dirty cleaning charge.
I want to file case on this.
They are looting people and support not good (I have proof) https://t.co/V3rczuES04
Also these app having insta pay which will deduct amount without our notice/otp
This insta pay has to be banned
Below is the more information
https://twitter.com/prasannaaa415/status/[protected]?s=19...