[Resolved] Zoom Car — the damage was in starting while handing the car to me still taken money 2000

Saurabh Tiwary

from Lucknow, Uttar Pradesh

Address:	Jaipur, Rajasthan, 302017
Website:	Www.zoomcar.com

I have booked zoom car on 02, oct, 17 with my registered id [protected] booking id jps6t48wa scorpio my pickup time was 4 pm when i taken car some damage scratch were there but fleet was in hurry he said take the car and go then in papers the road tax was expired on 30 sep i have the xerox also i told to fleet he told that its not my issue u go nothing will hapeen i gone and police caught me i given rs700 fine for that, when returned the car in evening i told the isse to fleet he said that money will get refunded, but when i reached home i chkd the app there the zoom car has charged fine against me only 2000 i was shocked when i called they said u hv done damage and so we cant return the security 2000, i am a poor students they cheated me, if in india justice is there please give my money back sir. Now i am calling theyare disconnecting my callthey dontehave full documents still cheating us
Thanku

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Nov 3, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Oct 03, 2017

Updated by Saurabh Tiwary Booking id jps6t48wa at jaipur02 oct, 17 number account associated [protected]

They have charged me a fraudulent damage fee of rs 2000 without showing any proof that the damage occurred during my trip.

The fleet checked us out during drop off and certified that there was no damage to the car. He assured us that we would get the complete security deposit back. Due to this, we did not take any photos as the attendant had checked us out on the app and showed us the refund status of rs 5000 on the app.

As soon as we left, the slimy attendant added a damage fee within 10min.

Even during pickup, the attendant refused to click photos of the car and said that they were all in the records. It was heavy rush time in station

This is a huge scam. They are refusing to share timestamped photos of both before car pickup and after car dropoff and are claiming that it is against the zoomcar policies?!

How does one investigate a damage without any photos from before and after?

I demand a complete reversal of my security deposit of rs 5000 as there is absolutely no basis for the charge.

There was absolutely no incident or accident that occurred during the trip.

The customer service has been a complete nightmare and i hope this forum will help me get this incident resolved.

They dont have complete papers of the car too still no one is seeing that adding photos see it

Oct 03, 2017

Updated by Saurabh Tiwary Please if justice is there in India please make it possible consumer team because cheating a student is not good

Oct 03, 2017

Updated by Saurabh Tiwary no update yet even they are ignoring on phone

Verified Support

Oct 03, 2017

Zoomcar Customer Care's response Hello Saurabh,

Greetings!

Firstly! please accept our apologies for the inconvenience caused. We see that the above issue has already been escalated to the concerned team as to check on the vehicle documents and the charges levied on the booking.

Rest assured, we are working on the issue and we will revert with an update on priority. Request your patience in the interim.

Regards,
Appachu
Zoomcar

Oct 04, 2017

Updated by Saurabh Tiwary You are saying this from last 72 hours when can i expect the resolution??

Oct 04, 2017

Updated by Saurabh Tiwary When ylu will tell

Oct 05, 2017

Updated by Saurabh Tiwary Pay mey money