[Resolved] Zoom Car — unable to end my trip

Luckyvrl

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 421204
Website:	www.pedl.in

Hi zoom are,

On 27dec'2017, i initiated a trip request (Pedl) on bicycle no. 101449 at my location. However, trip got started but the bicycle didn't unlock. Irony is i couldn't even end the trip even after 6 hours. Every time i try to end the trip, i'm getting a time out error. I was already charged rs.12/- eventhough i haven't used the bicycle for a single minue. Please address the issue and refund my amount

Lakshmi
Mumbai

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Jan 31, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2017

Zoomcar Customer Care's response Hello Lakshmi,

Greetings!

Please accept our sincere apologies for the inconvenience caused. If there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Request you to kindly share us the requested details at [protected]@zoomcar.com. Awaiting your response.

Regards,
Kiran.S

Dec 28, 2017

Updated by Luckyvrl Hi, please note that I was char

Dec 28, 2017

Updated by Luckyvrl Hi Zoomcar,

Please note that I was charged ₹10 Paytm cash for literally 0 minute usage of bicycle. Requested details below

Cycle no. 101449
Email: [protected]@gmail.com
Paytm linked no. [protected]
Excess amount debited: ₹9.5

Regards
Lakshmi