Zoom Car — unable to end trip on pedl zoomcar

Address:	Kolkata, West Bengal, 700156
Website:	www.zoomcar.com

Hi,

I booked a cycle: 100070 stationed at my office location: tcs gitanjali park, kolkata, west bengal & used it for around 15 - 20 minutes on[protected], but unable to end trip, because everytime i tried to end the trip it says to lock the cycle. I did lock the cycle perfectly and clicked the lock option in webpage. Still it says unable to end the trip, please lock the cycle (Screenshot attached).

The lock in the cycle malfunctioned.

Now the cycle didnt unlock even pressing unlock in the webpage and the trip do not get end.

Zoomcar is charging me still now. It deducted total amount of 44 rupees from my paytm wallet.
1 rupee, i am willing to pay for using the cycle for 30 min but for rest 43 rupees i want a refund and i also want this trip to end.

Kindly have look on issue and help resolving on priority.

Cycle number: 100070
Name - abir mazumder
Area - tcs gitanjali park, kolkata, west bengal
Email id: [protected]@gmail.com
Paytm linked mobile no.: [protected]