[Resolved] Zoom Car — unable to lock the cycle 3163574

alekhya emani

from Bengaluru, Karnataka

Address:

560102

Hi
I booked a cycle no: 3163574 at NIFT college around 5:50 p.m. And I used for 8minutes, but I am unable to lock the cycle when i reached pedal station at agara loction. I was charged 48 rupees from my account. Could you please assist in ending the trip. Kindly look into the issue and help in resolving on priority.

Cycle.No: 3163574
City: Bangalore
Email: [protected]@gmail.com
Contact: [protected]

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Jan 1, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Nov 21, 2018

Updated by alekhya emani HI Team,

Thanks for your support. Now can book a new ride.

But from my paytm account 36 rupees is got dedicated, actually I got end up the ride within 10 minutes it has to cut only Rs.3 it got detected more. Please try to revert the remaining balance to my paytm account as soon as possible.

Nov 27, 2018

Updated by alekhya emani Hi Team
I am not able to book any ride because of the previous issues please look into this problem and try to resolve as soon as possible. Here I am attaching screen shot.

Verified Support

Nov 28, 2018

Zoomcar Customer Care's response Hello Alekhya,

Greetings!

We are sorry to know that you are unable to use the service because of the billing issue.

Unfortunately, we will not be able to remove the outstanding amount paid. Hence, we request you to kindly pay and clear the outstanding amount paid.

Please share the screenshot of the amount cleared, we shall process a refund for the same.

Also, please share the below-requested details:
City:
Cycle number:
Paytm number:
Email ID:

Awaiting your response.

Regards,
Sowmya

Nov 29, 2018

Updated by alekhya emani Hi Sowmya,

Thanks for your information.
If you see in my last complaint regarding for charging 36 rupees extra amount that is not yet refunded.

"HI Team,

Thanks for your support. Now can book a new ride.

But from my paytm account 36 rupees is got dedicated, actually I got end up the ride within 10 minutes it has to cut only Rs.3 it got detected more. Please try to revert the remaining balance to my paytm account as soon as possible."

So, how I can trust you people, that I will get back my Outstanding payment amount. Here I request you, please provide the any contact number that I can call and figure it out for these all issues. I need to talk with a person directly.

Could you please help on this.

Cycle.No: 3163574
City: Bangalore
Email: [protected]@gmail.com
Contact number: [protected]
Paytm number: [protected]

Thanks & Regards