[Resolved] Zoom Car — zoom car - wrong charges - jps64ul4t

BalaSubramaniam Muthiah

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka, 560037
Website:	www.zoomcar.com

Hi team,

I'm fed-up with zoom car service now a days.

I have been charged 1000 rs as a cleaning charge for my booking id - jps64ul4t but when i took the car itself it was not clean and this was intimated in zoom app with inspect and proceed but still i was charged.

When i called zoom car customer care it was so difficult to reach the customer support executive and he was so irresponsible, asking me to send the mail with the video prof.

I'm not jobless to send mails and keep on following it up. I just want to know what is the use of inspect and proceed in zoom app.

I want the charges to be reverted and for wasting my time, what you would be doing?

Please find the attached links below:
Before taking the car - https://drive.google.com/open?id=17xobpvc9U6skSz4_mpAOJJkucTcSw3U0

After leaving the car - https://drive.google.com/open?id=1RzHiz_I9TcoulqGFDs4xixDSrjXepfqU

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Sep 23, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

Zoomcar Customer Care's response Hello Balasubramaniam,

Greetings!

We apologize for the inconvenience caused to you. Hence, to proceed with the further investigation, we request you to share us with the original properties (date and time) screenshot of the video for the verification. We appreciate your understanding here.

Regard
Wasim
Zoomcar

Mar 03, 2019

Updated by BalaSubramaniam Muthiah Valid Doc was provided and refund is processed in my user ID : [protected]@gmail.com.
Thanks to the email support person of zoom car