[Resolved] Zoom Car — zoom pedl unable to end trip

MohanaMona

from Delhi, Delhi

Address:	Chennai, Tamil Nadu
Website:	www.zoomcar.com

I have used cycle for 5 mins then i parked at right place, but unable to end tip since there was some technical glitchs, hence the application was keep on charging till my wallet becomes empty. This is so insane! Ridiculous people, why dont you have customer care to talk directly, everytime some issue happens and the application says bla bla as per our records, no option to end trip forcefully no proper support during issues.

Cycle no: 102669
Loc: mahindra city chennai
Date: oct 29th 6:45 pm
Email:kamaraj. [protected]@gmail.com

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Dec 3, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Zoomcar Customer Care's response Hello MohanaMona,

Greetings!

We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar

Nov 15, 2018

Updated by MohanaMona There is no useful instructions, it just says we have ended your trip after 10 mins of parking then how come i have outstanding charges of 144 rupees ?? who will drive cycle in midnight? records says i have left cycle by 4:14 a.m is nt it so funny? could you please provide refund and cancel the pending charges??

Regards,
Mohana