Zoom Car — zoomcar cancellation charges
SSurendar thirupari on Jun 15, 2019
I have booked a zoomcar from 19th June to 22nd June using the 50% off code and paid 12999.
Due to some personal issue I was unable to avail the Service during the period, hence cancelled the booking on 4th June, however i received the confirmation of refund for 2999 which is a security deposit.
But i paid 12999 and as per the policy i need to get 12799 rupees. Can you please help me on it.
[Jun 15, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Jun 16, 2019
We are sorry to know about the discrepancy in the billing. Please share the booking ID for our reference, we will have a check.
Verified SupportZoom Car Customer Care's response, Jun 23, 2019
We see that you have cancelled the booking under offer, we regret we will not be able to process the refund as the cancellation charge has been levied as per the offer.
The security amount has been initiated through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account.
Verified SupportZoom Car Customer Care's response, Jun 27, 2019
We understand your concern regarding the cancellation charges levied on the booking.
Here's the link for your reference - https://www.zoomcar.com/bangalore/offer/the-biggest-self-drive-carnival_cdpwjg
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