Zoomcar Complaints & Reviews

I booked a zoomcar on 01/04/2019 with booking id jps6b7tzz. When i went to the location there was no person there, i unlocked the car with my zoomcar app, and when i started driving it i felt some issues with it, the car was moving slowly but the rpm was going very high, so i called zoomcar on their helpline number, but everytime a computerised voice said all our executives are busy, i tried it for half an hour. I went to murthal while coming...

I booked a car booking id jps6bleyj from 29th april 10am to 30th april 9pm. I picked up the car, at around 10:30am on 29th as the car was yet to be cleaned. Alos, the car seemed to be pretty old with already a lot of small damages. I informed the same to the vendor, uploaded some major damages on the app and started my trip. I had a quick chat with the vendor before leaving regarding the minor dents and he said it was ok and he was aware...

My friend had used his driving licence on my zoomcar account some time back. Now i am trying to delete that driving licence but i am not able to. My own driving licence is also uploaded. Kindly delete my friends driving licence from my account or tell me about the process to do the same. My friend's name is ankit patel, and i would like his driving licence to be deleted from my account....

Dear dhrubajyoti datta,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6brmmh dl1na2723 28/04/2019 10:00 28/04/2019 19:35 noida sec-28 (Opp gip gate no. 2) noida sec-28 (Opp gip gate no....

I had ended my trip and returned the car a week b4 zoom car has not yet refunded my deposit back even they said they will send upto 7 may2019... My booking id is jps6b8amb
On 6 may night 12:02 am i returned the car. Kindly help regarding this issue.. As many people are giving negative issues regarding this security deposit return by zoom car.
Thanks...

Money laundering services
they take advance money and later send pathectic damaged cars
dont even refund the money

its worst seveice anyone can have

Now customer care not ready to refund money

In such cases - it’s more like black mailing service and money laundering

These cheaters need to put behind bars
Worst service

I can post the pics...

Hello,

I have made a book with reference numner jps6brmfv in 3 days advance to take my wife to hospital and the payment done online and car details were shared in advance. I reached the pickup location on time but the car was not available. I enquired people there and they said car was taken for service so it is not available.

Then i started reaching out to customer support of zoom car using the number available...

Dear sir/madam,
Booking id # jps6bziyh
I booked a car on 18th of april 2019. I returned by 19th april 9:00 pm. They said that the amount will reflect in your account by 5-7 working days, but when i checked my account after 10 days also and today is 20th day till now i didn't get my refund money from zoom car.
I have three screen shots with me
When i checked my zoom car page it showed that it is showing processed...

Dear dhrubajyoti datta,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6brmmh dl1na2723 28/04/2019 10:00 28/04/2019 19:35 noida sec-28 (Opp gip gate no. 2) noida sec-28 (Opp gip gate no....

I was subscribed the hexa vehicle in bangalore on 17/04/19 and i was paid the amount of almost 30000, and regarding the documents uploading i was contacted to the zap support everyday thrice... I keep calling them from last two weeks but they are not even caring about the concern and i dropped a lot of mails regarding that also i didn’t get any response from their side... So please help me to upload the documents and deliver the car as...

I have booked the car on 24/04/2019 for same day from 11 am to 9 pm, the car was "tata nexon at" at 1164 rs with booking id : "jps6bqqgy", when i went to the location to pick the car "nobody was there from zoomcar parking location to give" so i just unlocked the car with others help through zoomcar application on my mobile so when i started the car felt that car was having some problem but i believe zoomcar so i didn't mind it. After driving...

I booked a zoom car and need to pay 5000 rupees for refundable security deposit. They debited my money within a second only.

Now more than one month passed after i completed my booking but still they didnt refunded my money. I also called them many times but they have lowest quality of customer support.

They are simply saying you will get money within next 24 hours and next day i again called them and they are...

I have been charged rs.5616/- for 62 km extra. This is not at all acceptable.
I had received confirmation saying extra per km is rs.12/-.
So total extra for 62 km should be rs.744/-
Also i had paid rs.1000/- for fuel, for which i have already uploaded the bill in the zoom car app.
I had deposited rs.3000/- and paid rs.1489/- booking amount.
So, total cost of the car hire would be rs.2233/-.

Instead...

I santosh s. T. G made a complaint in consumer complaints forum dt.,[protected]. But, till now i have not yet got reply from the zoom car, zap subscription authorities. I have been already paid the entire amount for zap subscription to release the subscribed swift at car. But, the zap subscription customer care and zap authorities are not providing option to upload kyc documents in my mobile app and he purpose to rent the car in zap subscription...

Why my account has been blacklisted. My email id is [protected]@yahoo.co.in.

Please resolve this as soon. Need to book a ride. I don't know without any reason. How they have blacklisted the account.

Kindly revert as soon as possible, this kind of support not expecting from zoomcar.

Please help me out of this and provide a valid reasons for this inconvenience caused...

I have booked zoomcar
(Booking id: jps6ftc29; ford freestyle diesel engine; reg no. Dl1na3232)
On 26 feb 2019 11:00pm to 27 feb 2019 6:00am.

There was no one present when we went to take delivery of the car. After unlocking the car it was showing low fuel so, i called zoomcar and they told me that i can fill the fuel and the amount will be credited in my account later.

On reaching petrol pump...

I booked tiago (Ka 03 af 4128) from zoomcar for trip to kerala and while crossing the karnataka border at kerala checkpost the police asked me about kerala state permit (Which is 1800) and it was not issued for that car and also number plate was not there on the left and right side of the car (Challan 3000). So the policeman told me to pay challan (3000 ruppes) and state permit amount (1800) then only he will allow me to enter kerala otherwise...

Booked a car 8th march, 2019

First of all i booked it 11:30 pm but because there internal issues i got it by 2 o'clock.
After that also i was called back to the pickup place because of some issue they had.

The car provided was so difficult to drive.
It's clutch plate was hard, its gear box was very much difficult to operate and the breaks were not proper as well.

Id: jps6f44gybr...

I rented a zoom car on may 2nd 10 am to may 3rd 4pm. I left the car and completed the procedure before 3 40pm itself. And i got a message that an amount of rs 2556 will be refunded by 4th may. And i also got a message that their are no outstanding bills. Now they are asking me to pay rs 5000 as inconvenience charges. Totally disappointed with service....

I had booked a zoomcar from kochi airport booking no jps6bzrm8 which i returned the car and also paid for the extra kms.
No issues till then, i even asked the zoomcar personnel to check everything on his end right now in front of me, so if he has any issues, i can rectify, he said everything is fine except 76kms extra which i paid on the app and cleared all dues.
Next day i received a notification that i have been charged cleaning...