Zoomcar Complaints & Reviews

I'm complaining about the worst service of the zoomcar in trichy. We are promised by the team of providing car in the morning at 5:30am. As they couldn't provide scorpio as booked couple of months ago and promised of giving tata hexa in the night @ 9:30pm, even after continuous follow up we couldn't get any info about the same and we ended up calling these people till the night at 12pm.

I’ve taken a car from 1 pm to 10 pm and paid charges. I extended the booking 2 hours and also paid 244 for extention charge. Now zoomcar is saying that it is an unapproved extention fee and charged me rs 1299 saying you returned car 2 hours late. And saying it will be auto debited from your card till tomorrow. Literally unhappy from zoomcar. Solve my problem this much excess money i would not pay.. By sending message like this will auto debit from your card is like blackmailing me..

I have made booking on 22 june 2018 with zoom car.. The car condition is so pathetic no alligment poor breaking... When i call customer care for support.. They said their is no other car so we can't provide other car.. And not ready for refund also.. They making customers fool.. Now i want to cancel my 24th june booking.. But they said i ll charge 100% cancellation charges.. This is so cheap thing... No customer support only making customer fool. Pethetic. I need my money refund..
I have attached my booking id...

1st tym experience was good but now 2nd time its worst. 1stly he changed my car on day of my booking and he promise me to gave cabs bills and i agree still no refund of bills.in d mid of my trip in morning 3 am i m stuck in jungle with my family but no assitance from its side i ll try to call n call many times but he didn't picked up. After that in morning i asking for help he said he will take away his car and refund our full money in mid of my trip he didn't even help us after that we talk with him and told him just gave us repair bill and our tym waste compensation he agreed but still didn't received any refunds. When i take care from owner the car was not cleaned and dents from many sides he said take it and return same as to me he itself open checked lost and closed without any dent or any cleaning photos and when we refund the car he billed us cleaning charges and dent charges. And 1 thing we are late from our trip we are ready to pay extra charges. Firstly zoomcsr customer support told me 6559 rs late fee charges we agreed after that now he put 9559 charges. And now he is not helping us with anything worst experience i never suggest anyone to do zoomcar. Take it on your own risk dude. # up with zoomcar. I share every proof to zoomcar but still didn't helping me and one more thing he said fuel is free now even didn't give my full fuel bills. My trip is latest from 14 june 2019 to 19 june 2019.
My refund was approx - 25000 near
And chaeges was ony - 6500 what he tell me call

Dear zoomcar team,
These pics with videos are taken yesterday while picking up the car and at the time your cc person was also on call. As the pickup was delayed due to incomplete address given in ur app, your cc person told to make video and pics. Kindly refund my full amount as the car was in same scratched and damaged condition at the time of pickup also.
Kindly stop harassing me from start of pick up till ending of trip by charging me these damage charges. 1st experience is a real nightmare

Dear sir,

My name is debapriyo sarker and i have been struggling to find a resolution with zoom car as a refund they initiated hasn't reflected in my bank account.

I had booked a maruti swift from zoom car during a trip earlier this year to vizag. The booking was done on the first of january. I paid the sum of rs 3923 by debit card after verifying my id documents on the app. I had chosen for the car to be dropped off to my location, however they were adamant that i hadn't done any such request. Disappointed i took a cab with two other friends to the location of the car which was 8-9 kms away. By the time we reached it was already 2 hours into my booked time with the car. To our shock there was no car present at the location. We called the service and they said that the car was still not dropped off. They asked us to travel a further 8 kms to get the car to which we flatly refused. We also demanded that they refund us the entire amount as well as compensation for our time and money wasted in pursuing a vehicle that wasn't there. They obliged after a lot of heated argument and credited rs 500 in to my zoom car account. They said that the refund will take 2 days to process at minimum.

I have a trip coming up to bangalore and i required a car so i thought that i would give them another try and logged in to the zoom car website. I saw that as discussed they had put in rs 500 into my zoomcar account and that the cancelled booking showed that the refund of rs 3, 923 had been completed on the 2nd of january by imps method. Then i logged into my bank account to verify the same and realized that there were no such credits even if i checked through till present day.

For the last week i have been writing to their customer helpline e-mail without any response. I have sent them my detailed complaint, resent it and then sent another reminder over a span of 6 days but i have had no replies. I have tried multiple times to call their helpline ([protected]) but it has no option to lodge the complaint nor does it have the option to talk to an operator/service personnel directly to solve this issue.

Kindly look into the matter as it has been a long time and i really have no other avenue to approach. I am attaching all the screenshots i have taken during the ordeal. I hope that it will be sufficient.

I eagerly look forward to your response.

Thanking you
Yours sincerely,

Debapriyo sarker

Refund not credited its 20th day. Worst service   replace all

Dear Zoomcar, please "grow up".
I can relate the business model of Zoomcar or any orher self drive rental service because its based on success internationl model (outside India). But do you maintain international standard of quality?? Need a reality check.
I had booked Ford Endeavour (booking ID JPS6BH4N7) 2-3 months before for special day and when the day arrived, exact pick up time, 3 O clock, when I am there to pick up, you claim Endeavour is not drivable. For real, wow??
I planned, took off from office and reached and what I get, a joke.
Irony of the matter, you try to compensate with 500 zoomcar points credit? For all that advance planning, time off form office and all? May be you can deduct some 2k from my money ( which you are obliged) to refund and upgrade your standard?
I wish one get perished if one does not keep up what has been claimed for.
See attached snapshot for all these non-sense.
...
YJ

I have made a booking for the car on 8/6/2019 (Hyundai i10) MP09TA8834 with id :JPS6BAP1W,

There have been false allegations from the company side so i just want to brief the entire incidence to you.

At the time of pickup the car condition was too untidy and you gave the car which was having so many troubles, the moment we got our car and we started to turn on the ignition but that didn’t work despite many attempts, we tried to reach the customer care (for minutes) and finally got in touch, the customer care executive registered the complaint and told us that our executive will get in touch with you through call, there was no executive present on the pickup point as well. After he arrived, he tried and after a few attempts finally our car started! But while driving we felt there are some serious issues because the car wasn’t in good condition. We had a conversation with one of your executives and we were told to get the car repaired on a service station and also to attach the bill so that the amount could be redeemed. And on the road we could barely find any mechanic but then after a while when we got our car checked we came to know there is some problem with car so all we could do is get it fixed temporarily and this was informed to your executive, he ensured the amount would to be refund while handing over the keys back to you.

Our entire experience of the trip had been pathetic just because it took us way to long to reach, the car had been a problem all that while, so its us who own the amount of refund(repair).
Its our kind request to get through the matter and help us get the amount back.

Thank you

Dear Team,

While dropping off car it wasn't locked through app and no executive was there to give the keys.
I tried to lock the car manually but that also dint worked.

Finally I left with the option to take car keys with me as security purposes.

I was waiting for authorized person to call me and as soon as he called I returned the keys immediately.

Please don't charge me outstanding amount for this,

I tried to call helpline number but not able to speak with customer care executive.

I tried to find the person who was available there while pick up but no luck, then I wait for next 2-3 hrs.

Please refund my fuel charge and deposit and request you to please remove my outstanding amount.

waiting for your positive response.

I took a car on rent in Bangalore on 6 May 2019 booking id JPS6B8BWX. The booking was completed on time and the company initiated a refund on my debit card. And now it has been more than 45 days and I have not received my refund(Rs 3000/-) yet and the company is not replying to my emails and they are not providing me the UTR number which is required to track the transaction.

In Bangalore, I have used zoom car with Booking ID: JPS6BHFPJ - Completed the booking on 13-May.

And I have received an email that refund of 5368 (Security deposit + Fuel bill) is initiated. But even after 5-6 weeks, Refund is not yet received on my credit card.

Tried to reach customer care# & sent emails. But no response. Please help.

Thanks,
Rajesh

Hi, my booking JPS6BWNRV ended on 02 June 2019, according to the emails I have received and the refund status in the app states that the refund should reflect in my account by 18 June 2019, but I haven't received any refund amount from zoom car yet.

Booking Details:
ID: JPS6BWNRV
Completed on: 02 June 2019
Refund amount: Rs. 2999
Refund Deadline: 18 June 2019

I have a trip on 13 june 2019 of i 20 i have deposit 2999 security deposit and 700 fuel they are saying we have intiated the refund of 3699 and i take 5 to 15 days and other executive of zoomacar say 24 working they also not confirm when the refund customers has been settled i want my refund asap because i am not free always to call my booking id is JPS6BS8UP

Dear ZoomCar,
I have been complaining you since the end trip. Though i have paid all the liability but you willful false charges are haunting customers around country.
Few points i would like to share:
1) I Had booked i20 elite but what i have been delivered/asked me to pick from abandoned place was i20 estra with serious damages on car. My booking id is JPS6BA6RK.
2) The car was not up to mark and its left hand side bumper was damaged and torn off before i picked car. I have photographs and shared with you so many times.
3) Zoomcar asked me to drop the car at same parking where i picked, that place was not have any proper parking and car had to leave on stones rumbles.
4) when i dropped car i gave feedback of bad condition of the car which does not even have breaks. In stead of showing concern and making a polite sorry note you suddenly lieved 4000 penalty.
5) I agreed to pat but i wanted to know the proof. The grounds on which you charged me but to no avail from your side
6) No intimation was given to me but served a legal notice.
7) I tried to contacr customer care regarding issue but could not succeed.
8) I have filed a consumer complaint along the bills which you did not provide till yet.
Choice is yours, you want to do business or want to just loose customers like me who books cab/rental car for works, not for pleasure.

Thank you

We have complained multiple times over email/ app of zoomcar. There is no person we can talk to when we dial their customer care number.

We have sent 4 emails for a full refund of Zoomcar reservation JPS6BWQJ1. This reservation was autocancelled because profile verification was pending. But zoomcar has still not refunded the full amount of the booking fee . Please respond at the earliest.

Thanks and Regards

I have been using the Zoomcar from last couple of years and I am the premium member for the same, but my last trip turned out to be a worst trip I ever had in my life.

I booked XUV(7 Seater) on 3rd June, 2019 from 10:30 AM to 4th June, 2019 11:30 PM. My BOOKING ID is JPSBD8BI. I paid a total of 2610 INR.
Firstly when I navigated to the pickup location, I couldn't able to find the car. I called to Zoomcar Support for help, so that I can find where exactly the car is parked. After getting instructions from one of their employee, I was still not able to find the car at the required location. Finally they called the owner of the car to find where exactly the car is parked and the owner promised that he would be reaching in 2 minutes to the same location. He didn't arrive for another 15 minutes, post which i called back at Customer support to confirm the same, they called the owner of the car to confirm if he will be going at the required location or not, to which he said that he has got some emergency so the car won't be available. By this time I already wasted an hour with my family standing in the 43 degree Celsius temperature.
Zoomcar employees told me that I have to wait for 15 minutes so that they can arrange the new car for me. They agreed on giving me to-fro charges of the cab and asked me to pick the new car from different location. I reached to the new location after travelling for 40 minutes. When I tried unlocking the car from zoomcar app, it didn't get unlocked. So again I have to call Zoomcar customer support help. They tried unlocking the doors but even they faced some issue because of which car didn't get unlock. After waiting for another 15 minutes, somehow the doors get unlocked.

I started from Jaipur to Ranthambore National Park. After travelling 90 kilometers the vehicle stopped suddenly in the highway road(Village Area). I tried to start the vehicle many a times but it didn't start. Later I called zoomcar support for help, to which they responded that they need another 15 minutes to look into this issue. The response from Zoom customer care was not prompt. After making several calls to customer care, they didn't even registered a complaint for the break down. They asked me to put some diesel in the car, although the diesel tank is showing me 75% full on the odometer. I had my complete family with me in which I had a 1.5 year old kid as well. It was a village area, so unable to find the gas station nearby. Somehow I gave extra money to village people and asked them to arrange diesel for my vehicle. When I opened the diesel tank, there was no cap on the tank. I have sent the image on zoomcar whatsapp number as well. I got so frustrated since I was with my family including a 1.5 year old kid. It was 3:30 in the afternoon and the temperature was around 43-45 degrees.

Zoom did not offer any alternate vehicle for our trip though I mentioned that I have made hotel reservations. Instead they suggested to make our own taxi reservations for the trip. They also said that complete amount of 2610 INR would be refunded back in your account. Somehow I managed to get a INNOVA Taxi in that village area which took us back to Jaipur since I cannot wait for another 2-3 hours for the towing van to reach to that location as I have small kids.

I had to make my own transport arrangements which costed me a heavily. Also I had to book a hotel in Jaipur for another night which costed me around 15K.

After 4-5 days I got to know that some outstanding amount of 9, 763 INR is getting displayed on the zoomcar app. When I called the customer care, they mentioned that INR 9, 763 is charged for vehicle damage. Although I left the vehicle at safe place, I have also sent the pictures of the car before leaving from that village location. It's kind of a fraud activity Zoomcar is playing with the premium customers as well.
Moreover, they did not mention anything about refunding the promised amount.

PROBLEMS FACED BY ME ARE MENTIONED BELOW AND PLEASE PROVIDE ME A SOLUTION TO EACH ONE OF THEM.
1. Why the cars are shown as available on zoomcar app, if the owner has to take the car for some emergency? Even after the emergency also, you didn't remove the car from the list.
3. Refund amount of to-fro charges of the cab because of new car provided by you. This was already promised by you.
2. 9763 INR damage charges applied to my account when I was already told that I will get the complete booking amount of 2610 INR refunded back in 5 working days.
4. Fuel sign was not correctly getting displayed on the odometer for the booked car. Who is responsible for this?
5. No diesel cap on the tank. Images already shared with the zoom on whatsapp number. Why such cars are listed on Zoomcar app if there is no maintenance.

Apart from this I would also like to mention that because of Zoomcar and the vehicle provided my entire trip was wasted.I had to book a hotel in Jaipur again as I could not reach the already booked hotel as the car broke down midway. In all we faced a huge financial loss as well as we also faced a very big metal torture because of Zoomcar. .

I am still waiting to hear back from Zoom.

Regards,
Ashish Naruka

I have Booked zoomcar for 8 days 2155km with fuel package..but there is no fuel in the car
i have purchased 9.5k fuel in the whole trip i have every bill of fuel.. i completed with trip, But zoomcar refunded me only 7.6k WTF..!! im a middle class guy i have took loan from my friend to purchase fuel.. now they are cheating me they are saying that according to estimation we will povide fuel refund.. according to they 12km per liter is mileage... ok for 2155km it will cost 16k.. i have purchased 9.5k ..this people is cheating my money

We have rented zoomcar on 16th June 2019 and we have dropped the car on time and met owner of the car too. He has checked everything in front o[censored]s, thanked us and happily waved us and next morning we received a message saying due to missing documentation, there will be charges of 10000 Rs. First thing, what we ll do of his car documents when we even dont have a car and secondly when he checked everything in front o[censored]s then why he didnt mention anything in front o[censored]s. When he saw me taking video of car then he knee he cant make any false accusation of damage so he complained for documents.. when we contacted zoomcar, they said they will refund the amount within 24 hours but nothing happened. This is serious [censored]. How someone can be so greedy that they dont even think before putting false allegations. Have some humanity people. Never ever go for zoomcar. Before deducting the amount, they didnt even think what we will do of those documents and why we ll miss some document which we have not even touched.

I booked my trip on 8th June. While picking up the car there was a damage in right side of the car and same has been uploaded in app itself. After returning the car they charged me again for the same damage which was there even before I pick the car.
Even after writing continuously to zoomcar attaching the same images which was taken at the time of picking up the car there was no reply from them.

I had a very bad experience with zoomcar and worst customer service I have.

I want my refundable deposit back and am in no mood to pay for the damages someone did. I don't want the same reply stating tat go through the policies.

I want the refund to be processed soon before I file a complaint again zoomcar

I[censored] have doubt kindly find the images tat I uploaded during the pickup of car