Zoomcar Complaints & Reviews

Dear Zoomcar,

I Made One Trip For 9th June 3Am To 11.30 PM, Booking I'd ( JPS6BSEBN) My Booking Location Is My Homes Nearby But You Give My Pickup Location Before 2hr Booking Time In 16KM Different, It's A Not Problem But Made Trip for With Fuel But You Give Car In 1Point Fuel I Filled 2000 Rupees Fuel, my Trip Also Completed But I got One Sms From You Your Booking Was Cancel But I completed My Trip I Have Some Fuel Bill, But Don't Have Bill Option Option In Zoomcar App, I Already 2time Told Customer Care Still Now Iam not get Any Response From You So You Please Do Needful...

Yesterday i.e. 13.06.2019 i booked the zoom car with a booking ID JPS6BV7U8 for 24 hours and paid the amount. After receiving the payment, they started the process to verify the profile and said that DL was rejected due to multiple profiles. As a result of this, i had to cancel the trip and they deducted 937 Rs for cancellation and 300 Rs for delivery charges. They could have very well verified the profile first and then accept the payment. If they have done so, customer would not be losing hefty amount in way of cancellation charges and delivery charges. This procedure of accepting the payment first and then verifying the profile is with the only intention of cheating the customers. They suck the money from the customers . Even though the profile verification is pending, they have sent the car to my delivery location only to deduct Rs. 300 delivery fee. They could have waited till the profile is verified and then could have send the car if they dont have the intention to cheat the customer. This is the level of customer service rendered by Zoom car.

ID:JPS6BE54W

The car location is shown as Sireesh auto-marathalli for pickup. But when I reached the location to pick up there at 11:00 AM there is no zoomcar office and no zoomcar, it has been shifted to Sakra Hospital-bellandur.

I called up the customer care executive and she gave me the latitude and longitude of the car location which was around 6 kms away from the expected location. I reached the location and nothing was there.

At 1 I got a call from [protected] telling the location to be bellandur for pick up whereas in the app it still shows Sireesh auto-marathalli.
With some arguments about the trouble caused by zoomcar we were ensured that compensation would be provided through zoomcar executive.

while returning we returned it to the same place at 11:10 pm and we faced the same problems, another fleet manager was there and he arrogantly told us that he can't do anything about this (He told that he is not allowed to call the zoomcar customer support) and this is our problem and we have to sort it out. After an hour or so by various arguments with the customer care & fleet manager, they finally accepted the car which led to delay in returning them the car.

But due to this irresponsible management, we had lost two hours in the morning while looking for our car location. and even after coming back we had to spend 2 hours to return the car, where we did not do anything wrong and the everyone(fleet manager, customer care execurtive) told they are not responsible what has happened.

If they are not responsible, then who is?

I want my compensation for the ill-treatment and mind harassing act by the zoomcar officials.

I would definitely not recommend anybody to use zoomcar.

Hi,

I have made a booking for the car on 8/6/2019 (Hundai i20 elite) TS07UC9460 with id :JPS6BASNV,

At the time of pickup the car condition was too untidy and u gave the car which was having so many troubles, even though the condition was not good u people claimed me RS 4, 000 as Vehicle damage fee which even i dont know for what purpose they might have claim,
But i want my money back as soon as possible or else i will Sui for this issue, even though the car was so rough to use i continued that because i was able not able to get any response from the customer care for this and was not having any other option rather than to use this car
Not even a single person has contact me for this issue and i am not getting any sort of response from your side, Please resolve this problem as soon as possible.

Dear sir/madam,
this side kunal bhatia booked a subscription for three years through zoom car app one week before the amount was deducted i.E. Rs 13958/-same time all the documents were verified and several times i called up on customer care numbers no response was given more then ten times sent mail. Still there is no reply .
Thanking you
regards kunal bhatia

cont. No. [protected]

I made a booking on 24 may 2019 and it's over 18 days I didn't get any refund from this company I have to take 5100rs as a refund for my booking id JPS6BYFN8. The policy say that amount will be reflected upto 15 days and its 16th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any resonable response.

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my license for someone else account, just on the basis of my drving license image they approved it without doing any background verification. I have requested your customer representatives many times but they are not taking any action. This is leading me alot of mental pain. I request you to look into this issue.

Zoomcar is pressing invalid damage fees against me which is full of lies. I had submitted them tha car without a single scratch inflicted during trip and I have uploaded images on their app to prove the same still they are asking about 4000 Rs as damage fees. At start of my trip I had already informed them about poor hygiene of car as well as non functioning of Horn. At start of trip when registered complaint they told me to repair by my own and would reimburse me as if it's not their duty to maintain the car.

Hello,

I booked for a self drive car from one of their depot through their app, since that was the only way to go about. On booking and paying for the car, I was asked to pick the car from a location which was around 8 kms away, in spite of multiple cars being available at the Zoom car depot. Nonetheless I reached the location with great difficulty and collected the car.

I booked the car from 1pm to next day 4pm. However due to unavoidable circumstances I had to extend the car usage and same was communicated to the Contact center staff of Zoom Car. They also confirmed that there will be a total penalty of INR 1, 500 to which I agreed. Now to my dismay, I've been charged INR 4, 000 under various cost break up, which is not acceptable. I wish to highlight 2 main concerns here:

1) Why was I made to run around to collect the car, spite of choosing a particular location. Moreover there were plenty of cars in the depot, yet I was forced to collect the car from an unfamiliar location.

2) When I tried to extend the usage time, I kept getting message that somebody else has booked the car. Strangely exact same model car was available at the pick up/ drop off location for past 2 days untouched. All I can say is that Zoom car is resorting to cheap practice to cheat customer and make extra money.

I'm happy to pay the extra amount, which was communicated over the phone. But request your assistance to in getting my remaining deposit amount back from Zoom Car.

Rgds

Vickram

Dear Sir/ Madam,

Am writing this complaint on this forum since there is no medium for communication onthid matter. Mails are being sent from email IDs not having incoming receipt facility.

This is in continuation to your email demanding a payment of Rs. 10, 000.00 outstanding against Booking JPS6B1GFI, which was for a clutch issue pointed out at the time of drop of the vehicle. We had informed your executive that the pick up was bad from the start due to which we weren't able to utilise the car for what it was booked for doing around 1250 kms but instead used 660 kms approx. The package for 1250 kms for the four days from 22nd May 2019 to 26th May 2019 was Rs.20, 583/-. Had we booked for 650 kms only which was what we were able to use the package would be approx Rs.8000 cheaper.

Instead of we raising escalation for this due to which we were short changed, we are being charged Rs. 10, 000 for clutch problem.

I have owned and driven three cars since 2003 doing over 100, 000 kms between them I demand to understand how can one use of your car over four days which has already run over 80, 000 kms since year 2014 be caused by my use ?

Isn't clutch damage caused over prolonged improper use over months if not years ?

Also isn't it fair to share the bills of the service centre to claim this damage ?

Can you also refer the WhatsApp message sent to the delivery executive an hour after drop of car. Have attached the screenshot for your ready reference.

Wanted to know why did the service executive not tell us these implications before dropping us to hotel across the airport. We didn't have a flight that day which the service executive was aware of and knew about the same, so what was the hurry in dropping us of ? When we informed him of the poor pick up of the vehicle why did he tell us no issue and drop us then.

There was a gear box in the luggage section of the vehicle, which suggested of some issue recently and which may have been replaced with an old part. This also was communicated.

Think this brings me to a point that we should be shown the previous service history of the last six months to one year records for this vehicle since I believe this is an old problem and the entire bill is being conveniently put to my account. In the business of renting cars and the volumes at which zoom car rents cars this is part of normal wear and tear and not damage done by the customer.

Based on above I protest the charge of Rs 10, 000 and demand a refund of the Rs. 8, 000 of extra paid for the additional 600 kms which I was not able to use which again has been conveniently left out by zoom cars.

Regards,
Giselle

I have registered a complaint on not receiving the refundable deposit amount from Zoomcar. Till now I have not received any refund in the bank account I have used for booking. So I don't like to pay any extra refundable amount while booking, Since I have not received the refundable amount for my first booking. So kindly consider this and remove the refundable deposit for the next booking. I'm in fond of booking Zoomcar... Please do consider.

Booking Number: JPS6BDVB., (i20).

I picked up the car& dropped it back in good condition, but am charged 4, 000/- as damage charges, I have complained to your customer support executives by voice call and also by mail, still not yet rectified my issue.

Not even am getting the status of my complaint,
Kindly rectify the erroneous damages on my account. It will make us to continue relationship with Zoomcar service.

Regards,
SURESH K,
[protected].

Hi,
Firstly not at all satisfied with your company I booked a swift automatic but I got Tata nexon manual and the area which I was sent to was totally absurd and people started misbehaving as soon as I reached there. Secondly the car was returned in same clean condition as before. Thirdly I have not over speeded the vehicle to be exact I didn't even touch 100/km and I got scammed this is not how you treat your customers either fix your sensors or don't scam your customers. I've seen very bad reviews after coming back and checking about your company on Google. Hoping to see a positive reply from your side.

They have charged me 7133 rupees for no reason at all they took all of my deposit money that was 3000 rupees I've been trying to call CUSTOMER CARE and the CUSTOMER REPRESENTATIVES does not answer my calls I even tried to contact them through email but guess what they didn't even reply me back there also. Resolve this asap.
-EXTREMELY NOT SATISFIED CUSTOMER.

I booked a car(Mahindra KUV100 KA51AA2259) June 5 2019 in zoom car and once I reached the pick up location I got to know that the car wont be able to start as battery was drained.

This really spoiler my day and I started dialing zoomcar customer car number many times and once I select the option "press six for any other complaints related to your booking" the call was automatically rejecting.

Once I realized...

I have not put a scratch on the car and zoomcar has put up charges worth 6000 for damaging the car... I am using zoomcar from 2015, always there were some or the other extra charges but those were in minute so I always ignored but this is an allegation that I have damaged the car... I have asked for proof of damage, I have offered to visit site and review vehicle on the very next day the charges were raised, I have even asked them to send me snapshots of the vehicle where I have damaged but no response from the team, they only said once they will check and get back... Not revert and no number is available to speak as well... Customer service never ANSWERS call as well. The car parking was at a dark place where there was no light hence the photos I took for end checklist would be dark, I tried to park car in lightened area and do end checklist but app did not allow... It said it has to be parked at the designated place only... Now they are playing games with me... Pls tell what damage I have done, send me the snapshots or invite me to see the vehicle on priority, resolve it ASAP.

On completing trip at 10.30AM on 13 may19 we have handover the vehicle to the zoom car office Jaipur.till then there was no damage report.
On evening 7 pm zoom car has charged rs 4000 as damage charge.
We have submitted three bills of rs 3500 during trip as fuel refill but zoom car not reimbursed the total amount.
I have spoke zoom car executive many times but no satisfactory reply.
I have write down so many mail attaching photograph of vehicle which are taken at the trip end I.e on 13 may.

On 25th May we took a KUV from Zoom Car.
The car did not have any major external damage. And we verified everything on the zoom car app checklist.

We drove down to Coorg, As we parked the car on a slope and we pulled the hand break. As soon as the Driver was getting down from the car the car moved forward and hit a tree and the front was dented. The hand break had failed. We then took the car in reverse and checked the hand break, the car was rolling down even when the hand break was applied. For the rest of the trip we parked the car in gear.

On coming back we duly informed zoom ca about the scenario. Later in the evening they charged us with a 10k damage charge. I immidiately dropped a mail to them, and got an automated reply. I gave in further details, but never really heard back from them on the case ID.

few days later, I try to contact them again on social media, and phone and they just say the same scripted reply. Also none of the guys I talked to had any idea about the case. They just repeated that the charges are valid.

Now, I get another call threatening with a legal suite.
I am not sure if zoom car releases the dangers of giving a car with a non functional hand break, and we were not even informed about it. And there customer are is a joke. Just a bunch of people reading templates.

I have booked a car at 9AM at a pick up point in andheri west. We have planned a weekend trip to Imagica & Lonavla. The booking in app isn't working since 8 AM. I was too worried. I tried calling their customer service. Everytime it said that all their executives were busy. At 9:30, I got a call from zoom car executive stating that the car which I have booked met with some accident & presently it isn't available. They said there is only one car available that too at a different pickup point in Andheri East near airport. I said it's okay confirm that car. I have reached that place at 10 AM. The person over there said that there isn't so told vehicle over there. It's in Lonavla at that point. It means that they should have known that thing at the time of changing my booking. But they were too careless. He said that we need to speak to call center executive to resolve this issue & he just went inside car & was relaxing. We tried calling customer care for 10-15 mins and got the same response as in the morning that all their executives are busy. Then we have asked guy on what to do. He replied the same & didn't even bother to provide some assistance or place to sit inside car. He didn't even allow us to keep our luggage. We were all in sweat. So, we came outside with our luggage. We tried calling customer care center for 1 more hour. There wasn't any response. I have mailed them. Still, there wasn't any response. At 11:30, we have decided to come back home with no option left. So, I would like the entire refund for my trip plan...not only money I have spent on zoom car but on hotel bookings(which I had an offer so costed only 2900 for 2 including dinner & breakfast...which means they have to pay me original prices because that's what I have to pay if I have to book again) & the cab charges & for making us wait for so long in sweat...everything comes around to 17000. Worst management by zoom car. Atleast I hope they do this thing faster

We booked zoomcar on 5th June 2019. The zoomcar id JPS6BDFRH for my booking. I had left the car as is I had picked from the spot. Zoomcar charged us 1000₹ for the cleaning whereas there was nothing that was dirty. When we raised the concern there is no one to listen to our concern from zoomcar. In short we were able not able to contact zoomcar. Kindly look into this matter.

Booking ID JPS6BWW0N
Complaint against wrong billing.
We had used the zoom car from 27th May to 30th May 2019 from Kochi airport to Kochi airport.
The Executive droped the car to us and there was no visible damage to vehicle when we picked up and a executive picked up the car from us with no damages when he picked up.
The executive also inspected the car during the drop off time for all the damages, documents, spares and fuel percentage. Everything was fine and he shared the OTP to us.
The app also showed that the booking is completed and a refund of Rs.4700 is initiated. But after we reached bangalore received a message, i got a message telling Rs. 4000 charged for damage charges. We are unable the get the complete invoice copy too.
There was no damage to the vehicle when we dropped the vehicle to your executive at the airport.
But latter your team had updated a photo and charged Rs. 4000 for damage charges.
When ever we try calling the customer care number it does not connect and for the email we write we just get a reply saying the charges are valid.
Kindly look into the issue and refund Rs. 4000/- which is falsely charged.
With regards
Purushothama
[protected]