Zoomcar Complaints & Reviews

On completing trip at 10.30AM on 13 may19 we have handover the vehicle to the zoom car office Jaipur.till then there was no damage report.
On evening 7 pm zoom car has charged rs 4000 as damage charge.
We have submitted three bills of rs 3500 during trip as fuel refill but zoom car not reimbursed the total amount.
I have spoke zoom car executive many times but no satisfactory reply.
I have write down so many mail attaching photograph of vehicle which are taken at the trip end I.e on 13 may.

On 25th May we took a KUV from Zoom Car.
The car did not have any major external damage. And we verified everything on the zoom car app checklist.

We drove down to Coorg, As we parked the car on a slope and we pulled the hand break. As soon as the Driver was getting down from the car the car moved forward and hit a tree and the front was dented. The hand break had failed. We then took the car in reverse and checked the hand break, the car was rolling down even when the hand break was applied. For the rest of the trip we parked the car in gear.

On coming back we duly informed zoom ca about the scenario. Later in the evening they charged us with a 10k damage charge. I immidiately dropped a mail to them, and got an automated reply. I gave in further details, but never really heard back from them on the case ID.

few days later, I try to contact them again on social media, and phone and they just say the same scripted reply. Also none of the guys I talked to had any idea about the case. They just repeated that the charges are valid.

Now, I get another call threatening with a legal suite.
I am not sure if zoom car releases the dangers of giving a car with a non functional hand break, and we were not even informed about it. And there customer are is a joke. Just a bunch of people reading templates.

I have booked a car at 9AM at a pick up point in andheri west. We have planned a weekend trip to Imagica & Lonavla. The booking in app isn't working since 8 AM. I was too worried. I tried calling their customer service. Everytime it said that all their executives were busy. At 9:30, I got a call from zoom car executive stating that the car which I have booked met with some accident & presently it isn't available. They said there is only one car available that too at a different pickup point in Andheri East near airport. I said it's okay confirm that car. I have reached that place at 10 AM. The person over there said that there isn't so told vehicle over there. It's in Lonavla at that point. It means that they should have known that thing at the time of changing my booking. But they were too careless. He said that we need to speak to call center executive to resolve this issue & he just went inside car & was relaxing. We tried calling customer care for 10-15 mins and got the same response as in the morning that all their executives are busy. Then we have asked guy on what to do. He replied the same & didn't even bother to provide some assistance or place to sit inside car. He didn't even allow us to keep our luggage. We were all in sweat. So, we came outside with our luggage. We tried calling customer care center for 1 more hour. There wasn't any response. I have mailed them. Still, there wasn't any response. At 11:30, we have decided to come back home with no option left. So, I would like the entire refund for my trip plan...not only money I have spent on zoom car but on hotel bookings(which I had an offer so costed only 2900 for 2 including dinner & breakfast...which means they have to pay me original prices because that's what I have to pay if I have to book again) & the cab charges & for making us wait for so long in sweat...everything comes around to 17000. Worst management by zoom car. Atleast I hope they do this thing faster

We booked zoomcar on 5th June 2019. The zoomcar id JPS6BDFRH for my booking. I had left the car as is I had picked from the spot. Zoomcar charged us 1000₹ for the cleaning whereas there was nothing that was dirty. When we raised the concern there is no one to listen to our concern from zoomcar. In short we were able not able to contact zoomcar. Kindly look into this matter.

Booking ID JPS6BWW0N
Complaint against wrong billing.
We had used the zoom car from 27th May to 30th May 2019 from Kochi airport to Kochi airport.
The Executive droped the car to us and there was no visible damage to vehicle when we picked up and a executive picked up the car from us with no damages when he picked up.
The executive also inspected the car during the drop off time for all the damages, documents, spares and fuel percentage. Everything was fine and he shared the OTP to us.
The app also showed that the booking is completed and a refund of Rs.4700 is initiated. But after we reached bangalore received a message, i got a message telling Rs. 4000 charged for damage charges. We are unable the get the complete invoice copy too.
There was no damage to the vehicle when we dropped the vehicle to your executive at the airport.
But latter your team had updated a photo and charged Rs. 4000 for damage charges.
When ever we try calling the customer care number it does not connect and for the email we write we just get a reply saying the charges are valid.
Kindly look into the issue and refund Rs. 4000/- which is falsely charged.
With regards
Purushothama
[protected]

Am Bhaskar k . I went on ride with zoomcar on 13th of may, 2019 .Till now neither am refunded my advance nor the fuel fee. What exactly are u planning on to do with my money.JPS6BWZ80 is the id. This is how you treat ur customers. I need a immediate response Nd my money back. We can't even contact ur customer service executive thanks to ur voice machine.

This is in reference to the bill amount charged to me for the booking id JPS6BPW99. I am not liable to pay the charges for Inconvenience fee and Rule violation fee. I had already communicated to the Zoomcar customer care on 27th May 8.00 PM that I wouldn't be able to drop the car at the provided drop off point as the location was not getting detected correctly on google maps. I being a tourist in Hyderabad city, it was difficult for me to drop the car at a location which is remote and not easily identifiable, Also, I had time constraints as I had to urgently catch train back home at 8.40 PM. It is not my problem if you provide such remote drop off locations which do not even get detected on google maps. Also, the location where I dropped the car was just 3 kms away from the original location and you shouldn't be charging Rs. 2000 for that as Inconvenience fee. Also, there was absolutely no guidance from customer care as to how to reach the exact drop off location. That was the actual inconvenience faced by me as customer of Zoom car. Once I dropped the car at a safe location in Hyderabad Deccan Railway station parking lot, just 3 kms away from the original location, I immediately contacted Zoomcar customer care and told them to pick up the car. I contacted them at 8.30 PM on 27th May and my booking end time was 9.00 PM on the same day. I realized that I am getting charged extra Rs. 300 every hour as late return fee until the person from Zoom car picks up the vehicle and puts it at original location. I am absolutely not liable to pay that amount, as I had already returned the car and communicated the same to Zoom car customer care. The person from Zoom car may come and collect the car at his own leisure time, why should I get charged every hour for late return until that happens. It is not my problem if you are not able to arrange for a person to quickly pick up the car in such circumstances. The only charges I am liable to pay is Rs. 320 as Excess Km fee and Rs. 280 as Refuelling fee. I acknowledge these two charges and I am willing to pay them immediately.
But regarding the additional charges of Rs. 2000 as Inconvenience fee and Rs. 2000 as Rule violation fee, I urge you to please look into these charges closely and waive them off on the basis of explanation provided above. I have used Zoom car service for the first time to rent a car and I hope my first experience with Zoom car doesn't end up being a disappointing one. Expecting a positive response from Zoom car team.

I have travelled just 24km and they have charged for 2160 as refueling fee. Kindly let me know, whether with fuel / without is the best option

For travelling 24km, they were showing up that i have consumed 27l.

1l = 1km? Kindly need an explanation

Attached my invoice screenshot too. Kindly help me in refund

Mailid: [protected]@gmail.com
Mob: [protected]

I booked a car through zoom car app yesterday night at 10. I have returned the car at the return spot by 3 in the morning way before my booking time ends without any damage. Today morning, i have received a message saying that 4000 rupees was levied as inconvenience fee without specifying any reason as to why. When i try reach out to them through mail, they replied me with their log of policies. It is very annoying to not get any reply even after mailing for 3-4 times from morning. I am really regretting even trying to use zoomcar for anything. I suggest people to be careful while using zoomcar for any travel plans.
Booking id : jps6bdeiv

Hi i have made a reservation for 6th june 7am to 9pm for tata tiago from doddenakundi, bangalore with 280 kms free and the amount has been deducted from my account but i've received no booking confirmation of any sort. The help pages say to wait for half an hour but it's been over 1.5 hours and there's still no communication from your side. I've submitted support tickets on the app about the same time yet i've received no response. I'm attaching...

Hello zoomcar,

This is with reference to 2 other complaints i have filed previously. (No car at the pick up address) and (Claim for the compensation for the damages caused by the company).

Please understand that mere driving credits wont be enough. Zoom car and company has the responsibility to compensate us under the principle of special damages explained under contract law. I have explained the same in the previous mail also.

Please give me a yes or no answer for the claim i have made. Would like to move legally if its a negative answer. At least give me a call in the no: given below

Rishad kochery
[protected]
(B. A ll. B student)

Booking id: jps6b701g
Vehicle no: ka 51 aa 7835
Vehicle: mahindra scorpio

This is with reference to complaint id: 2345809 (That i had filed earlier) (Subject:- no car at the pick up address)

We would like to express our dissatisfaction with the amount you refunded, which shows as initiating in the zoom car app.

The amount initiated was just 2593/- (The booking amount)

The zoom car co. Is responsible to compensate us for all the damages suffered by us under the principle of consequential damages/special damages which is explained under contract law.

The breach of contract was done by the zoom car company and hence we as the consumers are entitled to the consequential damages.

1. A drive through pune-mumbai express highway was the main reason why i and my friends came to pune all the way from kerala. On 1st april 2019, i was at pune and the only reason i booked a return flight from mumbai to kerala was because of the hope o[censored]sing the car as per the contractual relationship between zoom car and me.
What flight cost for 3 o[censored]s was: flight fare:- [3250 x 3 = 9750 (Kochi to pune)] + [2843 x 3 = 8529 (Mumbai to kochi)] = 18, 279/- inr
We would like to claim atleast a part of amount as compensation because this drive was the main reason why we chose pune for my birthday party. (A minimum of 30 percent of 18729/- atleast)

2. Finally after waiting in the pick up address as provided by the zoomcar co. For more than 3 hours finally realizing, i got cheated, i rushed to mumbai airport taking a cab from pune, which cost me rupees 1600/-.

3. All the plans in between got wasted because of the same. My friend, who is in bombay took movie tickets for the movie 'captain marvel' for 3 o[censored]s hoping that we would reach bombay at 6:30 pm. Even that got wasted, which cost me rupees 420/-.

4. I would also like to claim a descent amount as damages for all the sufferings and mental trauma that has been caused by the act of zoom car co. As agreed under indian contact law (Aggregated damages).

I humbly request the zoom car company, to compensate us for the damages suffered by us, especially on my birthday. The amount claimed by us are as follows,

Flight fare:- 5000/- (At least 30 percent of the flight fare)
Cab: 1600/-
Movie tickets:- 420/-
Mental trauma:- 1000/-
Miscellaneous expense:- 1000/-

Total: 9020 inr

Failure to compensate us with a descent amount will make us to go to the court and move legally. Mere credits in the zoomcar account is not an appropriate way to compensate us for the damages caused for the breach of contract caused by the zoom car company.

In hope of positive reply,

Rishad kochery
(B. A ll. B student)

I have uploaded my driving licence, aadhar card also my live. Photo on zoomcar app, although my aadhar card and photo is verified but my licence is still on review process for more than 2 days, i couldn't delete the licence image to add more clear one, also i had mailed them my problem, but no response, i want to book a ride for tomorrow with my family, please make this correct.

Hi,
I am a regular user of Zoomcar services and I have strictly followed the Zoomcar policies in all my bookings. But recently during the sale of 28th May to 31st May 2019, when I tried making payment, it showed that my account is blocked.
Also, I have uploaded my license my times for validations, and every single time the license approval is declined.

Can you please unblock my account and validate my license?br...

It is with reference to my booking id jps6bdc3j. I had booked a hyundai i20 and at the end of the trip after locking the car i remembered that i have left my earphones inside the glove box underneath the driver-handrest side of the car. Can you please suggest how to get it back, as i couldn't open the car after locking the car at the trip-end and i left my earphones in the car.

Zoomcar the chor car company, i have booked a tata tiago in indore, i have booked car for 350 kms so i supposed to have filled fuel in that car, when i reached the zoom car location there was no any person to help, by mistake i didn’t see the fuel type of vehicle because no badging was there in the rear, and filled the car with petrol with 1000 rupees, at 11pm night i was with my family, i found that car has some issues, so i stopped driving and called customer support for help. They told me don’t start the car, i thought they will arrange a cab for my family but there was no cabs arranged for me, at 2 am crane come to my location and take that car from me. Zoom car didn’t provide any substitute car to me, i also had remaining 200 km. After second day i see my balance in zoomcar app and found that they have already deducted my 5000 rs security deposit amount and added 5000 rs as outstanding amount more for car break down. Total loss i have received is 14492 rs without seeing any of service cost receipt of car.
When i talk to customer care and asked to show me car service receipt they told me that we have no option to show these kind of stuffs that means if any car will break down they will charge 10000 rupees from you.
My booking id was : jps6bui41
Mobile number : [protected]

After the trip got over, i tried to lock the car but was unsuccessful in doing so. It kept giving error. I tried calling customer service but failed. Waited for like 20 minutes. No response from customer team. I locked the car manually and took the keys with me to keep the car safe until an associate calls.
I was charged 10k as penalty for the same. Would it have been better to keep the car unlocked and unsafe?

Booking id: jps6b0r37
Car: baleno

My registered mobile no is [protected]
And email id is omkarmx2. [protected]@gmail.com. I have successfully ended the trip and then you people send me a mail that liscene not approved and blacklisted that account. So i made a new account with no [protected] their you successfully approved it. Now i'm closing my second no. So i request you to remove my first registered no. From blacklist and approve liscene for the same account.

I had booked the mahindra scorpio for a period of 5 days from 6th may 2019 onwards at bangalore. The car broke down at ooty on 7th may.

I was travelling along with my 72 year old mother and two young children along with my husband. I was stranded in ooty without any car replacement.

On 7th of may i had to make my own arrangements to move out of ooty after which you have levied extra charges saying that i have overused the vehicle. How is it possible?

I have been subject to trauma during my holiday as well as dealing with incessant calls to and from with zoomcar employees.

You have sent me a notice on my email and i can't even reply because there is no mail option.

Kindly look into the matter before levying extra charges when i have not used the vehicle.

I also filled additional fuel of 2000 rupees before the vehicle was towed away.

Awaiting for a response.

Zoomcar is cheating people by not mentioning abt the speed limit as 80 and they are not telling abt the permit for kerala which costs 2000rs. I have wasted 150 talktime calling their customer representative doesnt help, her name is malvi (She said if permit for 3, 6 or 12 months zoomcar will reimburse.

I have been calling them to enquire about the speed governer but they dont want to help at all