[Resolved] Zoomcar — advance amount refund issue | |||||
Hello I have used zoomcar on 30th nov, 12.30a. M midnight at vijayawada from berm park. I have paid 5000 advance amount. Used only 250/343 kms only. Charged 400 rs for late return. And i got message as we have refunded to the original payment. But today (16th december) my cc statement generated with 5000 rs reflecting on my card. No customer care response.. I wasunable to reach. Please resolve the issue. Regards, Raj. Was this information helpful? | |||||
Feb 8, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 07, 2019 Zoomcar Customer Care's response Hello Raj, Greetings! We are sorry to know that you have not received the refund. Please share the booking ID for us to check the refund status. Regards, Appachu Zoomcar | |||||
 3 Comments | |||||
Comments
Yesterday I paid the subscription cost and trying to find cycle in my area but I could not find even one cycle. Kindly arrane it immediately or refund my money immediately.
Zoomcar Customer Care's response, Dec 18, 2018
Verified Support
Hello Bhimrao,
Greetings!
We are sorry to know that the issue has been persisting.
We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
In case you need any further details, kindly revert, we shall help you accordingly.
Regards,
Wasim
Greetings!
We are sorry to know that the issue has been persisting.
We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
In case you need any further details, kindly revert, we shall help you accordingly.
Regards,
Wasim
Hi zoom car,
not able to end trip,
trying from last 30 mian,
wasted lots of time.
here with attaching photographs of cycle lock at pedal station.
cycle no. 3227170
not able to end trip,
trying from last 30 mian,
wasted lots of time.
here with attaching photographs of cycle lock at pedal station.
cycle no. 3227170
Zoomcar Customer Care's response, Dec 18, 2018
Verified Support
Hello Ravi,
Greetings!
We are sorry to know that the issue has been persisting.
We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
In case you need any further details, kindly revert, we shall help you accordingly.
Regards,
Wasim
Greetings!
We are sorry to know that the issue has been persisting.
We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
In case you need any further details, kindly revert, we shall help you accordingly.
Regards,
Wasim
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Greetings!
We see that the driving licence status is approved in viveksingupuram007@gmail.com. Request you to kindly log in with the email ID viveksingupuram007@gmail.com to make a booking.
Regard
Wasim
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