[Resolved] Zoomcar — advance amount refund issue

 
4 Reviews
Vijayawada, Krishna District, Andhra Pradesh, India
 Rajasekhar J on Dec 16, 2018
Hello
I have used zoomcar on 30th nov, 12.30a. M midnight at vijayawada from berm park. I have paid 5000 advance amount. Used only 250/343 kms only. Charged 400 rs for late return. And i got message as we have refunded to the original payment. But today (16th december) my cc statement generated with 5000 rs reflecting on my card. No customer care response.. I wasunable to reach. Please resolve the issue.

Regards,
Raj.
Complaint marked as Resolved Feb 8, 2019

Complaint Status


[Dec 17, 2018] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Jan 07, 2019
Hello Raj,

Greetings!

We are sorry to know that you have not received the refund. Please share the booking ID for us to check the refund status.

Regards,
Appachu
Zoomcar
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

I am trying to book a zoom car but it's showing u have been blacklisted by zoom car and can't use our service.. I am requesting u to plz remove me from blacklist.
Email. [protected]@gmail.com
Zoom Car Customer Care's response, Dec 18, 2018
Verified Support

Hello Vivek,

Greetings!

We see that the driving licence status is approved in [email protected] Request you to kindly log in with the email ID [email protected] to make a booking.

Regard
Wasim
Zoomcar
Yesterday I paid the subscription cost and trying to find cycle in my area but I could not find even one cycle. Kindly arrane it immediately or refund my money immediately.
Zoom Car Customer Care's response, Dec 18, 2018
Verified Support

Hello Bhimrao,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)

- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim
Hi zoom car,
not able to end trip,
trying from last 30 mian,
wasted lots of time.
here with attaching photographs of cycle lock at pedal station.

cycle no. 3227170
Zoom Car Customer Care's response, Dec 18, 2018
Verified Support

Hello Ravi,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)

- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim

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    Zoomcar - advance amount refund issue