Zoomcar — Charged but not delivered the car

We were charged & paid by us and car was meant to be delivered today at 06:00am. It is 7:25am and no car is delivered nor any correspondence/call form their end on the status. We call the number stated, i.e.[protected] and keep holding for more than 30 minutes and still no one answers.

Booking ID JPS6993VP.
Car Number: Maruti Suzuki Swift, MH14JM3849.
Booked for 17th March 6:00 am but it was not delivered.

we were depending on this car and now it has costed us time, energy and over 8, 000 INR in loss. We demand full refund and compensation.