Zoomcar Complaints & Reviews

We booked the car for 30 hours, but the car stopped within 24 hours and never started again.. after calling Customer care for 20 times they tell us to leave the car and go from that location which was like 80 kms away from our place and also this information also was given to us after 4 hours of waiting while we had so much deal with and these people never took the situation seriously and only asked to wait for a call back which never happened and everytime we get through the call someone or the other hungs up on you... Which is not acceptable at all... So disappointed.. and now they are not all getting back with a solution and refund... Such a worst service...

I am Chaitanya fr Hyderabad, booked a cab on 15th March and pick up time mentioned as 11:30pm.i received booking confirmation message and also phone number to reach person.but number is switched off and went to office.but it was closed.when i am trying to cancel the booking, it is showing as ride was started.

Booking details: JPS699KL0,
Zoom car broke down in middle of the journey, and got no assistance
No one receives Customer care contact, continuously busy.
Please help, wasted hard earned money and time
Need refund for the inconvenience caused.

I booked Zoomcar on 13 march from bhopal
Booking ID - JPS69NHV8 and drop time was 10 PM and it was pick-up service I opt out for.so the zoomcar was responsible to pick-up the car at 10 PM and I called the driver (who drop the car in the morning) at 9 PM only to pick-up the car but he said his shift starts at 10 pm so he will come afterward and he assured that there will be no late fee since the delay was from Zoomcar side but later on for my booking it showed there is late fee due of Rs.368 and after raising the concern 2 times there is no solution from zoom car yet .

Attached are the screenshot of booking and toll receipt.
Call from Zoomcar driver at 11.15 PM

Booked a car on 26 February, 2022 via Zoomcar but the car wasn't delivered on time. So, I've made a refund request on the same day itself. They told that the refund will be processed in 7 working day. And now it's been more 15 days and I still didn't get my refund. Every time I talked to zoomcar online support, they are telling me that they'll be resolving the issue in next 24hrs. But they're not.
While this is not just first time. I've been continuously complaining many times since then. But no action was taken.
I'd like to file a case against Zoomcar.

I booked a car Morning 9:45- 6 pm I reached at the location 3 times and tried calling customer care 3 times not helpful and my amount got deducted and I didn’t got the car waiting for the response and my money credit back to my account as soon as possible it’s a kind request
Looking forward for your reply
Thankyou

I already paid the booking amount for car and uploaded a clear and readable image of my driving license still my license is rejected again and again.

Zoom car service is so poor that I would not like to give it even a minus rating. I am telling you what happened with me. I had booked a zoom car for dated 11/03/2022 @ 9.30 AM. But I got the car late by about 3 hours for which I had to spend time with small children and wife at the airport which was very sad. I repeatedly talked to the driver and customer care but no one was responding. The car that I had booked, got another car and whenever I started the trip, then within a few minutes there was a problem with the car and then I talked to the customer care but no response came. Zoom car was shut on 11th up about 4/5 times and again and again. I had to start the car by pushing it to the extent that it happened only when on the 11th at 9.00 P.M. in the night the car got tied up in the middle highway and pushed it with great difficulty till the garage. God knows how we got the car out of the middle highway and took it to the garage, for which we ended up having an accident with the truck took it to the garage. I spoke to customer care around 9 PM and 10 PM and 11 PM but every time they were told that my technical team will call you in 5 minutes and will approve the Rs.5870 which i have to spend. But even after waiting for hours, I did not get any call. Hey, you have reached the limit when I have not given any rating, even then I have come to text msg for thanking given 5 rating. If this is the way of providing your service, then I am going to send it along with the video on social media. And on the end trip, we came to know by surprise that the driver also knew that the car was bad, even then Zoom car provided this car to you. If this car becomes a victim of an accident then who is responsible for it and why is Zoom car playing with someone's life for little money? We request you to refund our expenses as soon as possible and we should be compensated for the time wasted due to this. For your reference i hereby attached Expenses invoice and Diesel bill & Pic of Parts of the car which were changed by me. We are awaiting your favorable reply.

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Pathetic Service by zoomcar, first they showed me that XUV300 is available and listed it while I was looking for vehicle. When I booked XUV300, they took money and claimed Car is unavailable. After taking follow up with so called customer service, they arranged XUV500 but with expired PUC. I returned vehicle on before time, without any damage and they levied Rs.1499/- as Vehicle Damage Fee for which even after 24 hours, no proper explaination been given by so called zoomcar expert team. My excess fuel refund and PUC amount is wiped out due to this non sense Vehicle Damage Fee and even after sharing all concerns at '[protected]@zoomcar.com' no reply from them. These guys knows how to lure customers with their brand and later penalise them as per their own wish, without presenting enough proofs.

1. How can you provide vehicle with expired PUC?

2. How can you levy charges against me without proper explaination as, where the damage to vehicle occured by me? Seems zoomcar have smart sensors and camera in vehicle, just ask your team to buckle up and help me with proof when and which damage to the vehicle occured in my custody?

3. Due to this vehicle damage fee of Rs. 1499/-, you have wiped out my excess diesel refund of Rs.630/- and PUC amount of Rs.110/- is also pending.

4. How can you enlist XUV300 and due to unavailability you offer other cars to customers after taking full payment?

5. How come your executives assures that senior management call back will be arranged against my concerns, and to my surprise no call back received from your end? Also they disconnect call as per their want, latest call disconnected by Tushar at around 8.18pm dated 14th Mar'22.

I have all necessary pictures, videos, screenshots and call recording with your executives. Refer below link for vehicle video uploaded on 11th Mar'22 which will sooner or later will get expired.

https://we.tl/t-c11o2iDqjg

Booking Id: JPS696OIH
Registered email id: [protected]@gmail.com

I booked zoomcar with Booking Id JPS69FCL8. On the date of delivery they denied providing the car saying the car is not available and met with an accident so we asked to cancelled the trip. Since then we haven't recieved the Refund amount and its showing as pending.

They dont have IVR system to reach to coustomer care. only the Person having Live booking can connect to agent and nobody else.

Please help me in getting my refund back.

I have given my car for Zoomcar host program on December 2021. There was a damage don to my car from one of the customer and the damage cost was 5100, where in zoomcar paid only 50% of it. So i have decided to terminate from their host support program, and requested them to remove the GPS devices from my car. They have not done it yet as it is draining away my car battery and i have to jump start my car by spending INR 450-500 everytime....

I have uploaded my driving licence, aadhar card also my live Photo on zoomcar app, although my aadhar card and photo is verified but my licence is still on review process for more than 10 days, .I want to book a ride this saturday and feel helpless. Please look up on this issue asap and i also found that license issued under the postol code 442401 has same issue because even my friends ae having the same issue

Booking ID: JPS69TGWD

I booked a Mahindra XUV500 from 06:30am on 20/2/22 to 10pm on 22/2/22. The day before the booking, the app said that the car was not available. Later that day, Zoomcar called and said that a TUV300 was available, to which I agreed. However, on the morning of the booking, even that car said unavailable and Zoomcar customer care wouldn't pick up. Finally, at around 8am, they called and cancelled the booking from their side. They agreed to refund the full amount and provide 10000 Zoomcar points as compensation. The amount has been refunded, but the points have still not been given. Kindly resolve the same. Thanks.

I booked a Renault Kwid from 11:30am on 8/3/22 to 10pm on 9/3/22 (booking ID: JPS69B1EF). I had booked for 207 free km. During the pickup process, I was unable to unlock the car through the app (the app kept saying ERROR), so I called customer care and they unlocked it for me. They asked me for the fuel and odometer readings, which I told them via call - the odometer reading was around 43300 km. I returned the car at 43401km. I am now given an excess km charge of Rs 7495, which implies I drove an extra 500km. On calling customer care, they demand for a picture of the start km reading, which I cannot provide because I told them the reading via phone and they did not ask for a picture. Since Zoomcar records their customer care calls, they should be able to verify my start km reading from that. It is absolutely unacceptable that I have to pay over 7000rs for excess kilometers that I have not even used.

Hello ZoomCar,

I have been trying to reach you through the mobile application but didn't receive any response from your end, hence mailing you here.
I have tried booking a car on 5th March, 2022 and couldn't get any booking confirmation though the amount has debited from my bank account twice.

The below attached are the transaction details for both the payments made on 5th March, 2022.

Kindly do the needful and initiate the refund to the nearest.

Regards,
Adithya Sai Kilambi

I have booked a car for 13 march 2022 (10:30 am). I had paid the money before the booking and also uploaded all the documents. I reached at pick up location but i was unable to unlock the car as it was showing that profile was not approved. I would like to tell that its written on the app that profile will be approved before booking time. After that at 12:00 pm my profile got approved but then also car was not unlocked i tried several times.
Now the most irritating part of the zoom car is they are not picking calls. I called several times but no response from customer care.
I haven’t used the car as i was not able to unlock it and no help from zoom car but they have my money and they are not giving any response. I am waiting today only if they don’t contact me then i am going to file a case on zoom car.

Hello,

I had booked a car yesterday with the registered mobile number - [protected]. The car is at the location but I'm unable to unlock the car and the trip time started from 9:30A.M. No one is answering the helpline number - [protected]. Please look into the matter and provide the resolution as soon as possible. Because of your service our plan is getting delayed. The car is booked and at the location but in app it's showing profile verification pending. What kind of service is this. You charge the money from 9:30A.M. and now it's 10:04A.M. and I'm unable to unlock the car still. I want this issue to be resolved as soon as possible.

The car booked is damaged, with no side view mirrors. The car has spare parts such as a bumper kept inside. It was parked at a random place and nobody was there for verification. The car was dirty and really undriveable. We have taken a video of the condition of the car. Kindly initiate a refund as we tried calling customer care for an upgrade but nobody received our call. We reached the location well before the schedule time and still couldn't find the vehicle. After a long search we found. No customer care service was provided. We need a full refund on our booking.

My delivery was late he came late more than 1 hour I need refund reply me asap

I paid ₹999/- for Supermiler Elite subscription on 18/02/2022. The amount was debited from my bank account but the subscription was not activated yet for the account. I have connected with the customer care service almost 8 times. They told me every time that subscription will be activated within 24 hrs, but till now I get no resolution. I have also mailed the screen shot of the transaction to [protected]@zoomcar.com twice. But no resolution even after one month. They didn't even refunded me the amount.