Zoomcar — Complaint against the host, Mr. Vivek Poddar with car number MH46AU7245

We had book a car from the zoomcar platform from 12th May to 14th May, 2023, whose host is Mr. Vivek Poddar. The car was Renault Kwid with the car number MH46AU7245. The journey was extremely uncomfortable as neither the AC was working and we felt very hot as it is the summer season, nor the Bluetooth option was working. Also there was a problem regarding the locking of doors in the car. Also, the car was very dirty and we had to throw out some of the garbage outside the car before starting our journey. When complained to the host, Vivek Poddar about it, instead of co-operating with us about it, he instead started talking with us using abusive language, both on the phone and on WhatsApp. Also, he threatened to file a false police complaint against us, just because we started to tell him the reality about his car and our journey.
So it's a sincere request from us regular zoom car customers to kindly look into the matter and if possible, try to ban such hosts from the platform as such hosts diminish the respect that zoomcars have earned from us regular customers.