Zoomcar Complaints & Reviews

I have uploaded all the docs, adhar, dl and selfie through signup in zoomcar app.
Almost week passed away but still it is in pending state.
I have planned booking for holiday and want to book car through zoomcar.

Help to verification fast.

My login number : [protected]
Name : Rakes Patel

Hi my account was blacklisted and I want to rejoin back, I had another account which was under the same name and is now deleted, this was created mistakenly as I was not aware of my other account

The customer care is the worst and are not solving the problem

Please help me out as this is causing an inconvenience

I had booked a car from zoomcar and the host was too bad and after taking all pictures and all he was like my second car needs little fuel let me take it I told him that I have uploaded the photo he was like it’s okay just fill this much of fuel only I was okay with that and after returning also when I was clicking the photos he was like dost put fuel meters photo or else you will be charged I’ll put that fuel was okay so I was like okay and This was my first ride soo I didn’t know that much about app and now zoomcar is charging me first of all they don’t know how their host Are scammer they are and even the zoomcar is supporting them I even have the photo of fuel meter before returning and it was full and I took the car at 70 % then also it’s was like 75-80% while returning the car and they are not even reverting me only mail
Mail id [protected]@gmail.com

Hello team,

This is In regards to the car which I had booked from zoom car on the 30th April for the 1st may 2023 the car was Baleno and I had paid them through gpay. The next day I get a message that the car is in the service center and not available. Without me taking the car the trip had started and I’m unable to find any option to cancel it or speak to someone on this matter. There is customer number valid nor I’m able to find anything on the app: when I have not done any verification how can my trip start . And on top of that the trip is not getting ended so I’m receiving messages of my Trip getting extended about the extra charges I need to pay. Like is this really you all work . Or it’s just a business to take peoples money and Haress them . I want my refund back ASAP or else I’m going to log in a police number against you . Attached is the screenshot of the booking as well. And please stop haressing people by doing this fraud .

I received the car in an unhygienic condition and multiple technical issues. After speaking with customer support I was suggested to drop the vehicle back at the pick up spot and a full refund will be processed post inspection.
Later when I tried reaching support on phone call it gave me a message saying I have exhausted talk time for this booking, so I could not connect with support on phone call. I tried connecting via the chat support provided but it always gave me a message that someone will connect in 24-48 hours which no one did. I have tried finding support email address to write message to I am not able to find an email address for same.
I returned the car with an hour, that too which I spent trying to connect to support and find a resolution, where I had booked the car for 4 days.

Booking Details - JPSNCPC1X

Details of the issues I faced with the car:
- Unhygienic car
- Rear view camera not functional
- Car was in a battery drained condition when I reached pickup point, where the car host had arranged a mechanic to open the car and jump start it.
- Lot of exterior damages than expected.

OBooking I'd - JPS6X5P4C tell the exact date when you going to refund my money !! Tell me the exact date !

It's been more than 4 years and zoomcar haven't refunded my money!

I've booked a car in zoom cars on saturday[protected], so which i travelled from my place to get the car in the specified location given by the ZOOMCAR app. But after reaching there i came to know that the host and car cannot be fetched. Immedietly i contacted the customer care but their response was totally harsh and dissappointed. I was waiting there for about 2 hours in the Hot sun waiiting for the car. But after i reached home the host called me and said that he took his car from zoomcar app before 2 months but he is still getting booking on the car. Since the app demanded cash even before i took the trip i payed them Rs.2338. This amount should be refunded back to with along with some penalty as they cheated on me. The booking details along with the chat with the host is attched below. Kindly make the refund as soon as possible

Hai my booking id JPSNCP2OB and the car number is TS07JH7213 where i have got the car late after 2 cars have dropped
And charged me more the amount where i got car at 6:30 the third car where the 1st car have given is not available in the location and there i have to go to other location for second car and there also car is not there and again going to third car and the car was damaged where battery is not working due to that i have got the car very late after 6:30 pm and my time has wasted and my cab charge where I have to move from one place to other place by this i got loss of 1000 rs and more over i have spoke to customer care on that time when the car has given and he also mentioned will extend the unused hours . But now zoom have charged me the amount and even you can check the fuel meter which is at the same level in photo will given and taken . Please check once again you are charging me more amount. Because my amount got lossed and my time too please do consider and check. Even the host is manipulating where i have given the liquid cash to him for the refuel but still he has kept the fuel charges and now he has kept late charge where he know he only gave the late car

29/04/2023 i booked a car through zoomcar . When I go to pick up the the host says that he doesn't listed his car on zoomcar so that he can't give the car . At that time I contacted the customer care and they gave me an alternate car after 1 hour . Then I tried to extend the car from 29th night itself . But itseems that error in app not able to extend the car. Then 30 th morning I called them several times and can't able connect them . 1 time I got the call connected and I tell the customer care executive about the problem . At the time she tells that no problem you can take the screenshot of what sees in app when trying to extend and when our customer support calls you you can show them the screenshot and sort the issue. At that time also I know last time they will lead us to difficulties so I am keep trying to extend the booking. 01 / 05/23 1.00 am the time I am in the way to return the car they off the car engine and keep me on road 4..00 am I tried to contact them several times I got connected the call first after the engine gets off they executive told me that he's sort the issue you can now extend and pay through app . But at that time also it seems seems same unable to extend. After that I report him this he told their team will contact me in few minutes after the 1 hour waiting i didn't get any calls from them . Then I again contacted them and tells about the problem he put me on hold for 15 minutes and tells that he fix the problem and tell me to uninstall the app and reinstall the app after that when I logged into my account I was able to sort the problem. After the call gets ended i do the same procedure what he tells to me . But the didn't provide the otp for login . Because I can't able to login to my account In zoomcar. After the 2 hour try I got login to my account and then also it looks same error. Then I again call them and they tells they informed their support team and they will contact me now after the ending of that call . Till now I didn't got any call from them . They doing this to put high penalties in my name for looting money .then I left there by left car in the location where they off the car engine.i put the key on cars dashboard but I can't able to lock the car . But I tried so many times to sort the issue they are doing pure negligence. I will attach proofs for this issue and my account details to prove my side below

Hi

There was an app issue it was not showing option to end trip so we called the host and then customer care. Customer care suggested to lock car and put the key back by opening the window by inch which I have done but still in app it’s showing trip not ended please help. I don’t want to pay extra unnecessary . My registered number is [protected]. The car was maruti ertiga

My name is shyam, cell [protected].
My car got accident last year on july 12, 2022 by zoomcar renter ticket 1176492 still I did not get the car repaired and no compensation received. I am paying emi back to back kindly check and confirm the compensation for atleast 15 lakhs so I can clear loan and get free from this tension and time waste with zoomcar.

Booked the car (booking id: JPSNC18YM) the booking was confirmed but as I reached the location the car was not there and on contacting the owner multiple times the host informed they cancelled the booking long back as the customer prior has extended their booking.I didn't get any notification as the booking status still showed confirmed to me. I tried calling the zoom custom care but no response . This absolutely ridiculous customer support. I want my refund.

Booking id
jpsncpfni, did not.Found keys in car, swift dezire mh49bb4394
car was like dustbin inside, rice falling on floor, unable to contact host, or zoom car, around 1:5 hrs sit inside car, frustrated, and came back, 1 hrs later after i came back, host called and said he do not.Have any message on booking, customer support can be contacted, hours after and asked to file complaint

Hello Sir/Ma'am,

Yesterday(28 April), I booked one car from the zoom car website, where I booked a full ammount( 8848 Rs.). I got booking confirmation and also car location. Timing is from 29 April 10:00 AM to 1st May 6:00 PM.

Everything was fine till here. But suddenly I am getting a massage from the car owner in the morning around 9 AM, The car has been in an accident and it's not available for serving.

So I asked for a refund so he told me to call customer service. From morning 9 AM, I have tried more than 50 times to call zoom-car customer care service but they are not picking my call and also I am not getting any response in chat support of their app and website.

Also around 2:00 PM my trip got started automatically showing in the app's status, while still I am not able to find the car. Also I am not aware of who has started my trip and also not able to get a response from their customer support and from the car- owner.

Please find my booking I'd - JPSNCP028

I request you, please check on this issue, and ask them to provide me a refund of all the money I have given to them also the time i have spent on this activity.

Regards,
Mayank Singh

I booked a car from 27th April to 28th April. When I took picked up the car the fuel tank was showing 0% which I uploaded to the zoom app. When I returned the car the fuel tank was 45%. But instead of getting a refund I am asked to pay an amount of 2010 rupees for not maintaining the fuel tank.
Please solve it.

Booked a car on April 15th.
Booking ID : JPSNC14MO

The car was not available at the location. Waited for 1 hr at location. Contacted customer care, They asked to cancel the booking and said full refund will be initiated.
Had to cancel all my plans.

Didn’t receive any mail regarding the refund initiation even after 2 days. Tried to contact customer care and they are repeatedly saying I have to raise the ticket through chat bot.

Every time I tried to raise ticket and type my concern in chatbot, I receive the message “your ticket will issued and you will get a mail and your issue will resolved in 24-48 hours”. But no mail comes after that. It is really a headache!!

Finally on Sunday 23rd Apr, I was able to get a ticket number in chatbot and received mail saying ticket has been raised.
After two days, 25th April I received mail from customer care support that my issue has been registered and will be resolved in next 24 to 48 hours.

No refund initiation mail or contact from their end I received after that. When I go to chatbot and click on update on my previous tickets, I am getting a message no existing tickets. And again I am not able to get the ticket number.

It is almost 2 weeks since the booking and it is hard to get the refund for the money I paid.

Kindly resolve this!!

I have reached at location but car was unavailable and there were no option for change and modify car in zoom app but it is showing unlock and start trip option without car .

I want my full refund that I have paid

Hello Sir My name is Dony Peter Zachariah .I have opened an account in zoom car and uploaded documents for verification .My phone number is [protected] and email id is [protected]@gmail.com .
Kindly verify the documents as soon as possible as I have a trip starting from Assam on the 2nd of May 2023 and i can rent a car

I am a customer of zoom car, but recently I made a new zoom car account with same driving license which I used in my previous account and now my new account profile is not getting verified (reason for rejection it is showing due to multiple account)
But I have deleted my old account from settings in the zoom app.

Still the account is not getting verified.

Please solve this issue as soon as possible.

They are charging me the damage and fuel charges.After I dropped the car at location the car host has damaged his car and told them the previous customer has damaged and fuel is also not yet given he has given 0% fuel and mentioned it as he has given full fuel.They have asked me to pay Rs.7023/-.They have sent me this mail attached below

Dear B Sreemanth Reddy,

We are writing to you in regards to your outstanding balance payment for booking ID JPSNCWE6L. We understand that you have acknowledged the usage of the vehicle as per the terms and conditions of our Service Agreement.

We would like to inform you that any wilful decline or failure to make payment of the outstanding amount would render you liable to proceedings, and the company would be entitled to recover the due as per the said Agreement.

Regrettably, we have noticed that your payment for the above-mentioned booking is significantly overdue post reminders. We have tried reaching out to you several times to request payment, but have not received the payment.

Note: It is important that you make the payment by 6pm today(24April 2023) to avoid further penalties and strict action on your account. If you do not take prompt action, we will have no choice but to initiate recovery proceedings and for further strict actions.

Please take a moment to review your account and ensure that your payment has been made, kindly ignore if you have already made your payment(post checking the app), also please share us the screenshot!

Click here to pay now - https://www.zoomcar.com/users/my_trips

From,
Zoomcar India Private Limited